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Kbridgers
Contributor I
July 1, 2024
Question

sonos shuts off on its own

My Sonos One SL speaker will just shut off during the middle of me using it.  It’s done that for a couple months now and I’ve finally decided to ask here.  Has anyone had this issue?  Like it completely disconnects from the internet and I can longer find it in the app. 
I’ve shut it off and restarted, I’ve reconnected the internet, I’ve checked everything in the app.  

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1 reply

AjTrek1
AjTrek1
July 1, 2024

You failed to mention what product you are experiencing the problem with as it could be a failing power supply. Your best option is to run a diagnostic within 10 minutes of the next occurrence and record the reference ID in your next post. Afterwards call Sonos Tech support to discuss the findings.

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