Speakers

buongiorno a tutti sto riscontrando dei problemi con amazon music hd non riesco a far connettere gli altoparlanti sonos one sl ,se entro dall’applicazione sonos è tutto ok ma non riesco a capire se sto ascoltando musica in qualità hd ,mentre per quanto riguarda spotify è tutto ok riesco a vedere la coppia sonos tranquillamente . La domanda è questa se bypasso amazon music con apk sonos la qualità è quella in alta definizione oppure è in bassa qualità .Grazie a chi potrà rispondere buona giornata Moderator Edit: Google Translate- Good morning everyone, I'm having problems with Amazon Music HD. I can't get the Sonos One SL speakers to connect. If I enter from the Sonos application everything is ok but I can't understand if I'm listening to music in HD quality. As far as Spotify is concerned, it's everything is ok I can see the Sonos pair easily. The question is this: if I bypass Amazon music with Sonos apk the quality is high definition or low quality. Thanks to those who can answer, hav

My Sonos Era 100 works well, except when it lost its connection to Bluetooth appliances (I connect its Bluetooth to my Sharp Android TV), it keeps trying to connect with annoying chimes. It’s really annoying.  I tried to search answer on how to turn off the Bluetooth sound, but there are only two answers:Enable Idle-Auto Disconnect option from Sonos app. But it will only turn off the chimes after 30 minutes it lost its connection.   Turn the volume down. Only work if I don’t use the speaker. My question is, isn’t there really any way to disable the Bluetooth chiming sound right away? This is hard to believe that this problem is overlooked by Sonos.  cheers,w

I have just rebooted my play 3 , app says it’s not registered , I can’t seem to add it to the system I get to the point where your asked to press flashing button nothing happens ! the play 3 is connected to router with an Ethernet cable 

I am trying to add Sonos One Gen2 to my Sonos app. However, every time I try to add it, it fails at the firmware update. It tried a second time, and fails again. It allows me to continue, but the Sonos isn’t added to the Sonos app to manage.  -I’ve rebooted my modem -I’ve rebooted the Sonos -I’ve rebooted my phone -I’ve reset the app-I’ve factory reset the Sonos one gen 2 -I’m as close as I can get to the modem, I’ve also tried disabling the 5Ghz antenna-I’ve signed out and in of the Sonos appI can’t get the Sonos added to my app no matter what I do. Please help. 

Hello.Is there a product page or means to purchase a single outdoor speaker without buying a pair?I own and have installed two of these: https://www.sonos.com/en-us/shop/outdoor-speaker-pairI run them in mono off the back off my deck but want a third to fill in a gap.Thanks.

Hello, For some time i have issues while updating my home setup. I have two Era 300, Arc, and Sub (v3) setup. All equipment are in same room as my router but one speaker of Era 300 and Sub is not updating. (With new app i got error 1000, but same issues i had and with old app). One way to get workaround on this is to remove surround, hard reset non updating equipment and then re-add to my system. In this case on initial setup it ask for update and updates completes. Then i can add it back to surround. But this is frustraiting as i have to do this every time plus trueplay setup is lost. Please advise on this. 

 Hanged my wifi network and a Play 1 will not show the flashing orange light required to find and add to my systemmy Play5 and another Play1 reset fine

We have our ensuite and bedroom speakers set up on the same amp, the smaller speaker in the bedroom sounds great, the one in the bedroom sounds like the base has been lost, sounds awful and quiet…help.

Have play 1 and 3 and move.move connects but not 1 or3

I’m having an issue where I have a group created but often the new app shows the source as trying to play music but I have my TV selected. The TV is playing through the ARC and Sub but when I try to have the TV Audio play through a grouping that includes the ERA100, ARC, and Sub no audio at all. It started after the app was updated. 

No QuestionYou have betrayed the Sonos buyers. I have bought your products for years. I have promoted your speakers to my friends and family. My music collection on my Mac is my life. Sonos has denied me playing my music. I will now be getting rid of my Sonos system, and advising no one to buy Sonos. What is the point of a streaming system if you cannot connect to your home PC ????

Sono Arc avec 2 Sonos Era 300 et un sub.dès que j’utilise avec la TV, ou boîtier TV les deux Sonos Era saccade, ou lag. Ils sont positionnés à moi à de deux mettre de la box wifi (fibre). c’est insupportable ce problème car j’ai tous testé, y compris les mettres en 5Hz Moderator Edit: Google Translate- Sono Arc with 2 Sonos Era 300 and a sub.as soon as I use the two Sonos Era with the TV, or TV box, jerkiness, or lag. They are positioned next to me to put the wifi box (fiber). This problem is unbearable because I tested everything, including setting them to 5Hz

Hi I have a Sonos PLAY:5 Model S100 which is not found by my iPhone Sonos app despite many attempts. The Sonos speaker has worked earlier using my present router but, has stopped working. I have a fast internet connection and I am using a ASUS RT-AX57 router.I have done factory reset on Sonos speaker according to the instructions as well as restarting the router. I tried both a direct ethernet connection and wifi between router and speaker without success. My Asus router app shows the Sonos speaker as offline. Bluetooth is enabled and working on my Iphone. What is really odd is that Sonos app (latest version) succeeds in discovering the speaker in about 1 in 15 attempts. It proceeds through the chimes but, ends with the error message in the vain of 'the product can not be connected to your account' .What can I do?Best Regards John   

I am experiencing multiple problems with my Sonos speakers. Randomly dropping out of system, volume not working or adjusting correctly, unable to show queue, usic shown as playing on mobile phone but nothing coming through speakers . Are these common issues and is there any solutions. 

Da die Sonos player 5 kein Bluetooth besitzt, versuche ich sie über das Audiokabel mit meinem Handy zu verbinden. Auch einen Bluetooth-Adapter, der einen Audiostecker hat, habe ich schon versucht. Beides funktioniert leider nicht. Was mache ich falsch? Über die Sonos-app wird immer nur nach Bluetooth gesucht,  was natürlich nicht gefunden werden kann. Bitte um Hilfe!VG Guido  Moderator edit:Google Translate- Since the Sonos player 5 doesn't have Bluetooth, I'm trying to connect it to my phone using the audio cable. I've also tried a Bluetooth adapter that has an audio plug. Unfortunately, neither of them works.What am I doing wrong? The Sonos app only searches for Bluetooth, which of course can't be found.”Are you able to choose “Line in” from the app when playing anything? 

When I play at 80-100% of the volume level, sonos reduce the volume when the drops come. I don’t understand why and how can I deactivate this?

Just bought my first Sonos Ray , installed the app(s2) get to the part were Ray is to connect to my Bt hub but  refuses as app needs updated. I have tried but app not updating, no connection it says. How do I get around this problem?Old man aged 68! Help,

Hey, I have 2x Sonos Play 1 speakers and 1x gen 1 Sonos sub that I had in a single room setup setup at my old house before I moved what worked fine.I recently moved location and obviously now have a new wifi network/connection that the speakers did not recognise so I factory reset all speakers back to stock and reconnected to a new Sonos account with a different email to the original setup.I’ve managed to connect one of the speakers to the new account and set it up as a room via wired internet to the router and it works fine ands plays music via spotify.Now the problem starts when I try to add additional speakers to this this setup.The Sonos app detects the additional factory reset play speaker and proceeds to communicate with it and then tells me i need to update the speaker. It proceeds to try and update the speaker and then instantly fails and gives me error code 1002.I’ve tried resetting the speaker and powering the wifi on or off with the basic troubleshooting but doesn't make any

I can no longer listen to “Lugna favoriter” on my Sonos.Radioplay is configured, but doesn’t work - and I can’t remove it and re-add it since the URL:s in the Sonos App is wrong.On Sonos homepage, the page titled “radio” - comes up empty?What do I try next?// Lazze

U just got a used play 5 gen 1, it’s only blinking white, am not able to reset and can connect to my WiFi. I have try connecting with the internet cable but there is no light blinking at the back of the player to indicate WiFi working. It’s this a software or hardware problem? 

I returned my new Move 2. Epic fail. There should be a way to charge the company a nuance charge. Never again. You lost me( and in looks like hundreds of devoted customers) with the app and the ridiculous dropping of connection. Sticking with my 2 ONES. Will not be buying any more of your products. Good luck.

Ive had music from an outside source just start playing out of the blue through my home speakers randomly.  Explicit rap, in another language mixed with english at 3am.  And then again in some sort of turkish/eastern european music playing during a show I was watching.  Both times I couldn't turn it off with the app or with remote.  I had to unplug the speakers.  I don't know if someone has hacked my account or my wifi.  But I've changed passwords for both.  Its happened 2 times since.  Same types of music or similar.  Not trying to profile the type, just keeping to the issue really.  Just odd.

Thanks Sonos for making this super confusing!im going to ask my specific question since there is so much info out there on different situations and I can’t be clear as to what the right answer is unless I create my own.Is this possible: I would like to add an aftermarket older version Jen one play five speakers to play in my kitchen, same music new room. Already upgraded my current system to the new app app S2. I am seeing conflicting info on the Internet as to whether or not I can now play my new system with the old system.it seems as though I can, but I need to downgrade my app to the S1. I am hearing that this is not possible please confirm and let me know what is possible.current systemliving room =2x One SL (stereo pair) want to add2x play 5 gen1

Why is it every time there is an update I have to reset up my system again. I’m trying really hard not to cuss, but I am freaking furious. Coming home and having to reset this crap up. What a joke of a system 

I have beam 2, sub mini, x2 era 100 as surrounds. Had them for about 2 weeks. The app still won’t let me setup trueplay, and is glitchy.have looked through lots of posts and it seems to be the updated app thats at fault.i have done all the usual many times now, updated the app, re set the app, re installed the app, re started iphone, re started/re installed all the speaker, re set all speakers, re boot wifi. Played sonos radio service instead of hdmi tv connection. I always get the same message, something went wrong please try again, then second stage of tuning, couldn’t detect speaker or something went wrong please try again. can’t believe I spent £1,200 on something you can’t setup properly…any help would be appreciated, or is it a case of sit and wait until sonos sort the bugs out in the app.should have got a Bose….but you live and learn..