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Question

sonos play 5 update

  • July 9, 2024
  • 4 replies
  • 263 views
J

I have an old Sonos play 5, not used for a couple of years. Lady time it worked with a 3.5mm cake plugged in. 

 

Now it asked to update the software, and I tried after a factory reset, with an Ethernet cable plugged in. 

 

Sonos mobile app can see the device and suggests I update it. I try to, but it says Error 1002. Light flashes green green when power restored.

 

Help!

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4 replies

Bumper
  • Bumper
  • July 9, 2024

Try updating it with the desktop app.It’s failing on mobile for many people because the new app is buggy AF!

P
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  • paulrw
  • Prodigy II
  • July 9, 2024

The original Play5 will only work on sonos S1 app...

J
  • JackHo
  • Author
  • Contributor I
  • July 9, 2024

Ok will try, thanks for the suggestion

J
  • JackHo
  • Author
  • Contributor I
  • July 9, 2024

Yes apparently so....windows app did not work

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