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Apologies in advance - moved back home and want re-use my Sonos 5 

Unable to factory reset and set-up

Any assistance is grateful

Thanks in advance

Here is a link to Sonos support site that shows how to reset all products.

https://support.sonos.com/en-us/article/reset-your-sonos-product

For the Play 5, make sure you are using the S1 app and not the new Sonos app.

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