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neevo
Contributor I
May 20, 2024
Answered

Play 1 fails repeatedly to update after S2 upgrade

I really am struggling to get this to work and have googled relentlessly to find some solutions, but without any working. I have taken the step to update to S2 app and will plan to get a couple of devices to replace my old Connects. In preparation for this I thought I would try and get my Play 1 updated on S2 before I progress with other steps. Glad I did as I am really struggling with completing the update.

 

I have tried:

 

  1. Waiting out the update. This takes around 3 hours to get to 75% but then progresses no further
  2. Force quitting the app when I get the error (1014), waiting for the green light to return, changing the WIFI back to my home, retrying.
  3. Factory resetting the Play 1

Neither of these is showing any progress. Plus support wait in Australia is 90 mins and the chat is not manned.

Anyone got some things I can try?

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bradseattleAnswer
Lyricist I
May 21, 2024

Using an iPad vs iPhone v2 app made all the difference (worked first time).

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16 replies

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neevoAuthor
Contributor I
May 25, 2024

Glad people are finding the solution too. When I went looking there was nothing. Brad is the hero here.

Jrwells2
Lyricist I
May 26, 2024

My experencies

Tried to install a Play 1 in the new Sonos app. At first connect it already said there was an update needed for the Play 1 so it kinda updated it but the never completes.
Retrying or resetting didn't work.

What worked for me is:
1. Power down de Play 1 and plug in an ethernet cable
2. Factory reset the Play 1 while keeping the ethernet cable connected.
3. Go drink some coffee or tea and wait until it is resetted and blinks green.
4. Now install it again while keeping the ethernet cable connected.

Had three S1 Play:1 with this issue that succeeded with this workaround, hopefully it works for you too.

iPad fix didn’t work for me, and when I tried this, it asks me to unplug the Ethernet I. Order to install the update. Did it ask you that? 

Jrwells2
Lyricist I
May 26, 2024

Glad people are finding the solution too. When I went looking there was nothing. Brad is the hero here.

Can you say your process? Did you start from a factory reset all over again when using the iPad method? Also how long did the update take when it worked? 

neevoAuthor
Contributor I
May 26, 2024

I kept getting the Ethernet message, so I factory reset. Then used the iPad and got the 30 error. Next try it clearly was working after 30 seconds.

 

Still took me about 10 minutes to run through the whole setup process but it looked like it was working the whole way through.

    Awp02002
    Lyricist I
    May 27, 2024

    I have 3 play ones and 2 sonos ONEs. My sonos ones are connected to the updated app. I cannot get my Play Ones to update with the new app. I have factory reset, tried with an ipad instead of my phone, tried to connect via ethernet cable but sonos wont allow it. Everytime I try to update I get 50% or maybe 75% before it times out and my playones start flashing red. Ive tried to update at least 2 dozen times. Would downgrading to s1 remedy this? 

    RachHiee
    Lyricist I
    July 7, 2024

    I'm so so happy for this comment!! I used to use my Play 1 on a daily basis but for the past year have not been able to get past the update error. I used my kids iPad to push the update through and am back up and running!!! This suggestion works!!

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