Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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3012 Topics

S
SpewdogContributor II
asked in Speakers

Sonos Play:1 losing connection

All other speakers are fine, one speaker receives connection was lost to Spotify because wifi was unstable.  it is around 3 meters from wifi ap with strong signal, it’s about 4 m from 2 other Sonos, and the other Sonos all seem to connect via each other to a Sonos play one which is direct connected to network  diagnostics 703065622 

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Corry P
3 years ago
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KlausnContributor I
posted in Speakers

2x Sonos Play:1s can't play over WiFi

I also have the problem with 2x Sonos PLay1 can't play together “both” over WiFi.I have 1 connected over WiFi wireless & 1 directly connected wired and it works fine.But both over wirless = WiFi doesn’t work!I seen them both in the ISP modem and they getting both an IP address!I have made some month ago a call to Sonos but still can’t fix the problem because it is a multicast problem. I don’t think that this will the issue.I have plugged 2 Sonos Play1 directly connected wired to the ISP modem behind. But still no luck!Submit support diagnostic: 279263876It makes me mad that I still not can connect 1 Sonos Play1 together and I have spended many times  and effort to find a solution. I have checked the Internet as well, but no luck.How to solve it? 

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Smilja
3 years ago
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Omar82Contributor I
posted in Speakers

Mesh wifi connected player disappearing and reappearing

I've got 9 devices running happily on sonosnet (S1), and a single Play 5 Gen1 on WiFi in a distant room which sonosnet doesn't reach but which is strongly covered by mesh wifi (Asus AX Zenwifi mini). The WiFi connected device disappears and reappears from the list of devices randomly... it plays absolutely fine when it's there, and there's no problem with the WiFi connectivity on the mesh. The sonos is still shown as a WiFi connected device to the mesh node when it's disappeared. I can re add it each time to speed up the reappearance process, but it's obviously pretty tiresome doing that.Connection report below.... the troublesome device is the one called Storage, and it is about 2 metres away from the mesh node so definitely has a good signal.Any suggestions?Thanks  

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Corry P
3 years ago
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cjapContributor I
posted in Speakers

S1 Android app not playing any streaming service to Play 1 since recent app update via Play Store

Since recent upgrade of S1 app on Android, I can only play S 1 by grouping it with S 5 gen 1. S1 app will not allow any streaming to Play 1 as a stand alone player. It was working fine until recent upgrade. Any clues please? I have rebooted everything, checked network, etc. It definitely feels like a problem since Android S 1 app update. E.g. errors “701, cannot add to queue” on Mixcloud, and “unable to play the radio station” on TuneIn.

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C
3 years ago
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fsamaha11Contributor I
asked in Speakers

Unifi and sonos set up

its been a rough week trying to go through these forums trying to get my Sonos and unifi to play nice. Set up -network unifi dream marine pro. Poe 24 switch. ap ac pro.sonos- arc, sub gen 3, 2 fives, oneto make it easier I am only using the one and 1 five.I reset the sonos app and I can add one of the two speakers to the app but not the other, doesn't matter which I add, second one doesn't link. I downloaded the sonos app on my Mac and was able to add the other speaker but on the app on the phone I can see 5 and on the laptop I can see the one.  if I use spotify I can airplay to both speaker but I can't see them in Sonos Controller app. I have tried many of the unifi suggestions in this forum. Any assistance on how to get my sound system running will be greatly appreciated. I have an ethernet cord going to the one atm. tried a lot of things but can't seem to solve it.  

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F
3 years ago
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sparkyrobContributor I
posted in Speakers

Pocket Casts - not pulling back anything on Search

Hey there! I’ve set up Pocket Casts but no matter what I try, Sonos doesn’t return anything when I search on it. I’ve tried finding podcasts on the Pocket Casts mobile app, starring them, etc. and reauthorising Sonos… but nothing works. Am I missing something obvious?

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A
3 years ago
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pbednarContributor I
posted in Speakers

Sonos can’t connect to WIFI.

Hi, I had a routine change or power cord to the router and since then my two Play 1’s can’t re-connect. I tried hard resets and all other things mentioned in this forum related to this issue but still nothing. Ethernet cable doesn’t work either. Usually the last step where it ends is “waiting on a flashing white light” signal which never appears (stays green or red). I doubt that both speakers would be malfunctioning at the same time, and wifi/router setting works with all other devices. my diagnostics report number is 1033274976many thanks for any help.

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D
3 years ago
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EcarbotsContributor I
posted in Speakers

Cannot setup via Wifi

Hello! I have a play 5 gen 2 speaker that simply will not connect to Wi-Fi.  I have done everything I have read, then done multiple factory resets, and when I get to the point where I select the found Play 5 and then connect to the temporary network I get a message that says “UNABLE TO JOIN THE SONOS… network”. I have tried a million times. Unplugged routers, models, sonos...reset phone and the app etc. No luck. Works great if using Ethernet but doesn’t let me set up with Wi-Fi.  I read some things saying to install with Ethernet then go to Advanced Settings and switch to Wi-Fi, but the Sonos 2 app has no such setting.  Any ideas? Might I just need a replacement? 

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Ken_Griffiths
3 years ago
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DabroilerContributor I
asked in Speakers

Play 5 dropped from Sonos Network and Will Not Reconnect.

I have a ton of Sonos products across my whole house, and have several rooms with multi-speaker set-up.  At random, I had a play5 drop off my Basement room (which had a two play5 set-up).The network has had zero changes, so nothing has changed other than Sonos software and firmware updates.  I have attempted to add the device back with no luck.i have even relocated the speaker closer to my mesh wifi extender, run a factory re-set on the Play5, and attempted to install it as a new device.My phone can recognize the product and serial number during install...but when I try to link the Play5 to my network, it will hang on the “you should hear a chime” screen and it Eventually says that the device is not found after several minutes.After working with a community Rep (Simon), I submitted a diagnostic report (submit a diagnostic report) for them to investigate further to see what could be causing this issue.  Simon was able to confirm that he saw 2 online and 1 offline.  This was the speaker

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Airgetlam
3 years ago
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ssl-3Contributor II
posted in Speakers

Sonos Play:1 plays music by itself.

No alarms are set.  It happens some days, not others.  It has happened at night.  It has happened in the afternoon.  It happens with a wired network.  It happens with a wireless network.  It happens if I’m awake.  It happens if I’m asleep.  It happens in the workshop.  It happens in the bedroom.  It happens when it happens.  Same song, every time:  The 2016 remaster of Phil Collins’ I Don’t Care Anymore from Spotify.Today, it played the song twice -- about an hour apart -- at a time when the Sonos app wasn’t even installed on my phone and the desktop app was not running.I like this song just fine, but I’d like to decide for myself when it plays and when it does not play.My network is both secure and shared with nobody.  I live alone except for my cat, but the cat does not have the Sonos or Spotify apps on his phone.I submitted diagnostics:   205521904

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G
3 years ago
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AdocoContributor I
asked in Speakers

Play:5 Gen 2 stopped suddenly connecting to WiFi

My Play5 gen 2 has suddenly stopped connecting to WiFi (noting changed, the whole family was around the table). I've tried the trouble shooting tips (reset my router, another access-point, factory reset, changing wireless password in router/accesspoint, changing channels). The unit will only connect when plugged into ethernet. As soon as I try wireless it doesn't work. If I try it via the app (android - S2) I get an error 'Incorrect password’ in Dutch 'Wachtwoord is onjuist’I've submitted diagnostics: 1902613812Can you please provide support?Thanks,Aart

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E
3 years ago
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daniel234Contributor I
asked in Speakers

Music library refresh hangs when adding NAS drive

Hi,I would like to add a music library via a NAS drive. Adding works fine, but right after adding the system hangs refreshing the music library (for hours).Not sure this is relevant: In the past this worked well via my USB drive connected to the wifi router, activating SAMBA file share. I changed internet provider and use a newer router now. Connecting USB drive via SAMBA to this router results in the same issue, ie can add but hangs refreshing (I can access the USB drive via file explorer in Win 10 though).I re-installed the Sonos 2 app so Windows firewall settings are done. System: Sonos Play:5 (gen 2), update via Windows 10 software. What could be the issue? Thank you 

7
D
3 years ago
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Leo_FaContributor I
posted in Speakers

Sonos Five sound and volume issue

I just received my new Play 5 and after installation I noticed that the volume or the sound is not loud at all! The volume is more than 50% in Sonos app and still very weak compared to the Play One. Also the sound is kind of cheap flat..ets i added Sub gen 3 and the sound quality or loudness is not improved? It just like music without bass at all. PS:EQ bass on +2Trueplay ON Voulum limit OFF Line In Disconnected

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G
3 years ago
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ForwardKnowledgeContributor I
asked in Speakers

Volume “fullness” lacking

I recently purchased a Sonos Five and have not found it to be particularly loud. I do not listen to my music at very high levels, however, I was surprised that even when the slider is half way—as in the photo below—it is not as immersive or room-filling as I expected. I was curious how others find the volume level or if I’m missing something here?I like to listen to my music, not be deafened by it. Certainly when I slide the volume up to ¾ it gets plenty loud, as measured by pure output of sound, but I do not find that it has the same fullness or presence of my 20 year-old stereo bookshelf speakers. The clarity is very good, and modern music is fine, but in the subtleties of classical music I’m afraid I find it lacking the fullness I’m seeking. Any thoughts or tips?  

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L
3 years ago
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HobojaqContributor I
asked in Speakers

Trouble updating Sonos One SL

I have several Play: 1 speakers, sub, playbar, boost and a Sonos One SL speaker. I’m running wifi on Mesh system (as my house is pretty big).A month ago or so the system was running just fine and I was able to group One SL speaker with older Play:1 speakers. Now I’m unable to use One SL speaker because in the S2 app it requires to be updated. So when I try to update it the process just stops at some point and shows an error message 1 (of which I couldn’t find any info in support section). I’ve tried rebooting the whole system and router. When I unplug the One SL speaker the rest of the system is running fine. Why can’t One SL speaker finish update?Here’s couple of pics of the app and thebupdate error. Apologies for the Finnish language.  

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James L.
3 years ago
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jhmirContributor I
asked in Speakers

Rapid flashing green LED on non-responsive Play 5 gen 1

My Play 5 gen 1 has stopped working. The LED is flashing very rapidly - not like the slow ‘ready to connect’ blink. I’ve tried holding down the play/pause button whilst powering up to reset the device but the LED just blinks white once and then goes back to the rapid green flashes. The app (S1) can’t find the speaker. Is this a hardware problem? Is my beloved Sonos dead?

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G
3 years ago
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skinnylatteContributor I
asked in Speakers

Play 1 with red white flashing LED

HI!One of my Play1 speakers, part of pair with a Beam, just suddenly started flashing red / white.Steps taken so far:Reset Plugged into router via ethernet Factory RestsNo luck so far. From what I’ve read so far this seems to be a failed update (?).The Sonos App tries to add the speaker to the system - finds it, makes it chime, indicates that it’s been added, but doesn’t appear on the system. So the speaker seems to have some level of functionality, but seems bricked on the software side of things??? Is there any way to get the update to start again and un-brick the device?Thanks!

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Corry P
3 years ago
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ilh23mxAvid Contributor II
asked in Speakers

Sonos P5 G2 not working thru wifi only wired

A couple of days ago, my P5 G2 stopped working thru wifi, I’ve made a lot of system resets but not working. The only way to get it works is thru wire. If I remove wire, disappears from app. Of course wifi is enable in the speaker.Please see diagnostics number.P5 Connected to boost thru wire: 1876273936P5 Disconnected: 1761056606

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James L.
3 years ago
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JfelafelContributor I
asked in Speakers

sonos play 3 wont connect to iphone 12

My Play 3 is constantly getting disconnected and a challenge every few weeks to make it work again. Now, it won’t be found at all using my iPhone 12. I plugged it into the modem and it would work, but as soon as I removed it from the modem, it will not connect and cannot be found. Appreciate any tips. 

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Airgetlam
3 years ago
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ethanh100Contributor I
asked in Speakers

Speaker in group stops playing at the end of a song?

Hi,I have a gen 1 play 5 and gen 1 play 1 in my apartment. Ive noticed that a a couple times when my speakers are grouped, suddenly my play 5 will just stop playing audio, but I hear my play 1 in the other room still going. This has only happened a few times and every time its just the last 10 seconds or so of the song. Then it will start playing the next song like nothing happened. Anyone else have this happen at all? Any potential fix?

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Stanley_4
3 years ago
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Vector23Contributor I
asked in Speakers

Sonos play 1 does stops playback

I changed my router so I reinstalled my two Play 1s. That was all fine, but now both devices  stops playback after about 2-3 minutes from Spotify and after that the Sonos devices cannot be detected from any app including the Sonis app. I can unplug and plug them back and then play some minutes again before playback stops. This happens from iphone/Android/Ipads/computer.  I have installed my Sonos devices on a 2.4 Ghz that is set up to be compatible with the, now, old, Sonos devices. 

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Airgetlam
3 years ago
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elverdiblancoContributor I
posted in Speakers

Why does my Play3 say my network speed is insufficient?

I have a Play3 in the home office with a very good wifi signal. However when I try to stream anything from Qobuz the streams break up and it tells me my network speed is insufficient to support playback.That is nonsense because I can stream Qobuz in 24 bit hi res flawlessly to my phone and desktop computer in the same room with all of the devices connected to the same wifi access point.What I’ve ended up doing is installing BubbleUPnP server on my NAS and creating OpenHome renderers  for my Sonos products. I can then use the BubbleUPnP Android control app to stream Qobuz to the OpenHome renderer i.e. the Play3 and that configuration works perfectly using the same Qobuz stream and wifi access point.So why does the native Sonos app not work but the OpenHome renderer solution does? If wifi or internet speeds were a problem the OpenHome solution wouldn’t work either.Prior to the OpenHome renderer solution I went through a full Sonos system factory reset but that made no difference.

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J
3 years ago
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BbertContributor I
posted in Speakers

pLAY:3

I’m very upset with SONOS. Can’t understand why they mistreat their customers that bought a PLAY:3… it no longer works, not even connected to a modem

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G
3 years ago
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Arend420Contributor I
asked in Speakers

sonos: 5 gen 2 doesnt connect

I took my Sonos 5 gen 2 to another house for a about a week and when I returned to my own house and tried to connect it to my Sonos system it wouldn’t work. I have been trying a lot of things since then but nothing works.I have resetted the speaker and also unplugged my router and tried it all again but it still didn’t work.when I try to connect it it shows up but then I have to press the button on the back. But when I press the button on the back nothing happens, I hear the chime but the app doesn’t tell me it is connecting and nothing is happening. I have also tried pluggin it directly into the router and connect it but it didn’t work. anyone got any ideas on what I can try to do?

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Airgetlam
3 years ago
pwt
pwtVirtuoso
posted in Speakers

Play:5 erroneously switches to Line In (solved)

I’ll post this just in case it helps others.I was having a repeatable problem with a Play:5 which has a turntable connected to its Line In input, with AutoPlay enabled.When starting playback from another source (e.g., a streaming service), the stream would start momentarily, then the speaker would flip to its Line In input, even though the turntable was completely powered down.The solution: the line in cable was too close to the power cable. As the P:5 amp powers up, there’s a burst of noise on the power cable, seemingly enough to create a signal voltage on the Line In cable. Making sure the cables are well separated solved the issue. Using a better shielded Line In cable would probably also be a solution.

1
James L.
3 years ago
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