Speakers

I have a fairly old system, probably around 10 years old. It’s all on the S2 OS though so modern enough that it SHOULD be fine, however in the last few months it’s been really laggy. I can’t really pin point when it started, but it doesn’t matter if I use the app on iOS or play.sonos.com from a laptop, if I change volume it might work eventually. Or might not (in which case the app just jumps back to the previous setting).I’ve tried moving speakers closer to the wifi router, changing channels, rebooted a thousand times but nothing gets rid of the lag / comms failures to the sonos speakers.Does anyone else have this problem? All sonos support suggest is reboot but thats not fixing the problem. Moderator Edit - Combined postsI’ve submitted some diagnostics if any folks at Sonos read this and feel inclined to help diagnose! Seems so much better just using the old app on Windows. Less is most definitely more. It controls the volume (there’s a fraction of latency but it’s SO MUCH better).

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

The annoying “problem” is that when I have some music playing in the living room (a group consisting of an Arc, sub and 2 play 1’s) and I have to be upstairs for, let’s say, 30 minutes. I usually hold down the play/pause button on my Play 3 upstairs (which is grouped with another speaker upstairs). When I’m going back downstairs I again hold the play/pause button on the Play 3 and the music upstairs stops. If I’m at one point done with listening downstairs I turn everything off. So far so good. No the annoying part, when I’m going upstairs later that day and want to play some radio from Tunein and I hit the play/pause button on the Play 3 nothing happens since the group is not restored (after being temporarily  grouped with the group downstairs)  Is that a setting or something I have to deal with? I hope I explained it in a way that is understandable.  thank you. 

Hi. I’ve just been trying to stream some music through my Play 1 (based in my kitchen) whilst working but it doesn’t show up in my app and the music just plays through my Arc (located in my living room).I’ve rebooted the Play 1 several times now without success. It always goes through the setup fine and as far as saying the installation is complete and I can refine the settings, but it just doesn’t show up in my system - just the Arc in the living room. I’ve tried changing the room name (kitchen, dining room and even a custom room name) but no luck.I’ve also tried taking the Play 1 through to the living room to try setting up there in case that would make a difference, being closer to the WiFi router but no difference. I’ve had the Play for a few years and it’s always been in the same place in the kitchen without any issues.  Any ideas how to resolve this?

Did you even QA this new app? To say this is a garbage release is an insult to garbage.  I hope that you’re reading all the comments, this is the type of update that makes it really easy to start phasing out your tech.  fix it!

I can't connect my beam in the den to play the same music in the kitchen on roam sl

The LED light on my Sonos Sub is not coming on when I connect it to the mains.

Can't connect sub mini to the the beam.System can't find it, app is switching off.

Updated my Sonos app to the 80.01.30 build and then everything went south. It refused to find my speaker despite it was playing music. The app kept asking me, and some support channels also recommended that I do a factory reset. Well, I did, and for a while the app was able to find my system and everything seems working. Then the next day, back to square one -- unable to find my speaker.Most frustrating of all, there is no where to set my region and as such, my time on the speaker. It just stays at GMT. Shouldn't the app or speaker detect my location and hence change automatically to local time?It's extremely frustrating to say the least.I have a Sonos 1 gen2.

I would like to move my playbase to a different house with new WiFi address but still own the playbase

Is anybody having issues with the most recent update using iPhone not being able to use the physical volume rocker to turn the system up and down? I can’t stand having to go into the app or the now playing on Spotify tap the speaker icon select the speaker then having to use the manual swipe volume option. Or walk up to the speakers to turn it down. 

After changing around my living room and plugging back in my play:1’s they disconnected from my wifi. Since then I have not been able to get them to add back in as surrounds.  I have hard reset all three items. I have recycled my router multiple times. I have removed them from the device list from my router. I have tested adding just one speaker to sonos and able to stream music to it. When I add the second one it asks me to make it surround so I select yes and it looks like it adds them. When I leave the sonos app and comes back in it shows me connectivity problems   and both play are not connected and then I go to the app for the router and  the speakers are no longer connected to the router.  All sonos items are connected via wifi. I can see both the playbase and the beam in my router app, but none of my 4 sonos play or my sub. 

I have had my Sonos speakers for over a year or 2 and they are all registered and I’ve been listening to the for some time. But the other day when I opened the app all my speakers were missing on the app. I have tried resetting them up again, but the are not connecting. What can I do to get my speakers back up and running so I can listen to my music again? 

HelloI just added an era 100 to my system and it took awhile to connect, Apple Music wasn't working at first but eventually it did. But I did notice that the solid white light that is on my other products to show it’s up and running isn’t on, there’s no light at all. It went through all the colours during setup but now nothing.. is this a normal thing for the era? thanks

After the fateful upgrade the balance slider in the equaliser would not work. It would move but not change the speaker balance.Now the  actual balance slider in the EQ has gone !  This has happened between 22 & 23 May 2024 any suggestions re getting it back and making it work .App has been deleted and reinstalled 

Just set up Port to play my turntable through my system but one of the One SL speakers is not playing.Everything else seems ok but not that speaker. Has anybody got any fixes?

I'm trying to add my Play 3 to my system, but I'm encountering issues during the setup process. After performing a factory reset and connecting to the Play 3 WiFi, the setup proceeds to the audio confirmation step. However, the speaker does not produce any confirmation sound at this stage. Additionally, the alternative option to confirm by pressing the speaker button also fails to work. This behavior seems unusual. What can I do to resolve this issue?

I have a new Sonos roam and it will not update and connect to my app. This is the second one I have purchased and it will not work. I’ve tried calling support 3x and never even been connected with someone after being on hold for hours. 

I’ve tried every reset possible and nothing. Roam SL speaker will not pair with iPhone. iOS app is recognizing speaker but when I go to initiate set up it’s not connecting or finding the speaker and the speaker is touching my phone so distance is not the issue. Wi-Fi is not an issue.What else can I do?! Bc I’m very close to returning it. 

Since the update of the app the sound of my Sonos speakers is very tinny and sounds far away, with a kind of echo. It sounds like very old and cheap speakers.I tried adjusting the sound with the equalizer, but that has zero effect.  Do more people suffer from this?  Has anyone been able to solve this?

Hello All,Having some connection issues with my Sonos setup. Stupidly decided to try and connect it to a new router when it was all working fine. I have two Sonos 1’s, Playbar and Sub. Have factory reset all the speakers, plug the ethernet cable from the router into my speakers, carry out the setup and all goes fine, no issues. However when I remove the ethernet cable from the speaker I lose the speaker from the app and ‘No products found’ appears. Wifi is enabled in all speakers so it’s not that. As soon as the ethernet cable is plugged back in, I can pickup the speaker on the app again.  The router is in a different room so can’t really have an ethernet cable in a speaker to keep it connected. 

Hi there, have disconnected a play 5 from my dad’s system (with his permission) by factory resetting it as I’m taking it with me to my new house. Whilst still at my parents I have gone to set it up to get it connected to my account. I open the Sonos controller and click add to system and it comes up. It then says there’s an update so I start it. The black circle comes up in the bottom left corner. The first time it got stuck at 1/3 of the way after I left it updating for over 8 hours. I then had to cancel it as I was going to work. Tried it again and it gets maybe half way and same again just stops. One time the circle completed but the update never actually finished. I have reset speaker again and I’m still at a loss. Any ideas? As now I cannot even use the speaker at all and have no way of bypassing update.

Hi all,  First off I thought I’d go out an purchase a beam and two play 1 rear speakers for the garden room.the problem I have is that the sounds coming from both play1 have a intermittent sound drop out every now an again, there plugged in to 240 sockets in ceiling an then wirelessly to tv/beam, the internet signal is excellent so I’m thinking that’s not the problem  please help once this is sorted then I have confidence it will all work correctly, I can go out an upgrade to a new beam (gen 2) an two era 100 or 300or whatever people suggest  thanks Carl  

Calling all those with App problems. Out of interest, are you using a VPN? I am. For reasons I will not divulge, I am not able to disable the VPN. I wonder if the App has problems through a VPN.

The new Sonos update is just horrible. There is no other word for it. I mainly play all my music from my personal music library - connected via lan to my nas drive.  It is now not searchable and lacks all the functionality the previous app offers.  Why has Sonia done this is baffling.  Seems tone deaf to what customers want