Speakers

I have a Sonos 5S that will not power up. Its not the lead as I have used one from a working speaker.Is it fixable?

Hi, I bought a sonos arc about a month ago, got it hooked up to wifi and tv no problems, it's brilliant!, I bought a sub mini 3 days ago, and have spent 3 days trying to get it going. Tried everything suggested on sonos troubleshooting pages, and this forum. It needs to update to work, that's the message I can't get past, with error code 1000. 3 days I've been trying, I have done it all, just gets back to this point, and won't go any further. Wifi says it's there along with the arc, but there it sits on the floor useless with a solid white light waiting to be regestered, and updated, I just can't make it happen.  So frustrating. 

I'm seeking your assistance, PLEASE I purchased my Sonos One Release 2 Speaker approximately 5 years ago from Amazon, due to building a new house the speaker has been in storage for 2 years.I am now trying to get the speaker working (without the aid of instructions) and have got as far as having the green light flashing. I have downloaded the Sonos App onto my Apple phone (i didn’t have this when I first initiated the speaker years ago & not sure if it's required now?)When using the App (close to the speaker - with the home Ethernet connected) I'm following the instructions ...... Add speaker or component - preparing for update - Continue Update -  Updating your product. This should take several minutes - This is as far as I get  - after hours the download never gets more than 1/3rd completed ??????Are you please able to advise what I am doing wrong and forward the installation instructions for the Sonos One Gen 2 Many Thanks Kind Regards David Wyatt  *Moderator Note: Removed phone

I have done a factory reset on a Play 1 and the app still does not recognise it. All 3 others, Playbar and Sub are recognised. The light does not go green. If remains flashing orange and white

Since moving to the new ios app, I can’t play music on various speakers. I can see the speaker in the app, but adding it to a group of already playing speakers doesn’t include it (volume meter isn’t working for that speaker). Nor am I able to just play music to it directly/individually.  I’ve had the issue with both Amp and Move. 

I’m getting frequent audio drop outs for 1-2 seconds it seems to be happening on all speakers. Just for a minute or so and then it will be fine for a while. Scenario is start playing an Apple Music playlist in Sonos app on iPhone. Started on Bedroom (Era 300) and Bathroom (Play:1) speakers group and then added in Kitchen (Era 100 stereo pair) and later Lounge (Era 300).Sound starts to drop out on bedroom and then from Kitchen and Lounge speaker While playing from Apple Music. You can hear it still going in the other rooms and then it kicks back in again. It's like the speaker are loosing their connection. We’re a tiny house so nothing is more than 4 meters from the Wifi base station.Anyone experiencing the same or got any tips to try and improve the experience?

I really am struggling to get this to work and have googled relentlessly to find some solutions, but without any working. I have taken the step to update to S2 app and will plan to get a couple of devices to replace my old Connects. In preparation for this I thought I would try and get my Play 1 updated on S2 before I progress with other steps. Glad I did as I am really struggling with completing the update. I have tried: Waiting out the update. This takes around 3 hours to get to 75% but then progresses no further Force quitting the app when I get the error (1014), waiting for the green light to return, changing the WIFI back to my home, retrying. Factory resetting the Play 1Neither of these is showing any progress. Plus support wait in Australia is 90 mins and the chat is not manned.Anyone got some things I can try?

Apologies in advance - moved back home and want re-use my Sonos 5 Unable to factory reset and set-upAny assistance is gratefulThanks in advance

For weeks now, my sonos works less than 50% of the time. I f***ing hate this system. I end up spending more time trying to  make it work than I spend listening to music. I am throwing this garbage in the can it belongs in. It does not matter at all how good the speakers are if they keep cutting out. Reinstalling my amp and hardwired speakers tomorrow - they sound better anyway, and they never have and issues. Cant believe I fell for this BS tech garbage!Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi guys. I have a sonos system in England. Consisting of sub. Play bar and two sonos play 1.... I have split the system and have taken the two play 1 to vietnam.. But I can't get them to work.... I can't seem to get into settings on my sonos app. When my phone is, searching it's not finding the play 1 am I doing something wrong.. Thanks 

One of the best features about Sonos is the ability to connect and play multiple speakers at once. So what am I supposed to do if the speakers won't even connect to each other anymore?? If I try music through one speaker and connect, pressing pause and play on another speaker only transfers the music to the new speaker instead of playing from both. I've already reset the speakers, plug and unplug, and I'm out of options. This only started happening with the new update. I have an android, 3 Sonos symfonisks, and 1 sonos roam sl. Can anyone help? The sonos app only says unable to connect, try again later

Allof my components are S1 running on S1 system except a Move.  I upgraded my S1 play5 pair to the new s2 5s and nothing works together now.

This may have been answered elsewhere but I can’t seem to find it. My problem is when we turn on the TV all the sonos speakers go on and the sound is weird because it’s coming from other rooms and creates almost an echo sound. I have to go into my sonos app and deactivate the other speakers to let us hear just the playbar.  Then later when I want to listen to music I have to go into the Sonos app and reactivate the other speakers.  It’s cumbersome - I’m sure there’s another way.  What I’d really like is for the playbar to activate when the tv is on and only the playbar.  The other sonos speakers should activiate separately when I want to listen to music.  How do I separate them?

How do I connect Sonos model PLAY:5 to my iPhone 15 Pro Max

I have an audio device plugged in to the line in port on my Era 100. How can I change the autoplay settings for this line in source? The Sonos support pages say that this setting should be available for all line in devices, but I’m not seeing it in the settings for the device it’s plugged into. I’m wondering if this was something that is no longer available on the updated app?

Would Australian Sonos speakers including  Play1, 3, 5, Playbar & Sub be able to be used in the US if power adapters for the US are acquired? 

Why doesn't my gen 3 subwoofer and sl speakers connect/pair using my sonos app I've tried everything wifi is working properly my phone is working properly what's the main problem with the app finding my speakers 

Je suis découragé! Le volume ne répond plus ! Sur mes sonos!!que faut-il faire pour régler le problème? Moderator Edit: Google Translate- I am discouraged! The volume no longer responds! On my sound systems!!what should be done to resolve the problem?

We just purchased the Sonos Ray soundbar, during setup and update, we are getting error code 1014 through the cell phone and error code 30 with the laptop.  I got cut off during chat and sending diagnostics and then lost my live chat.  I’ve rebooted the Ray, router, 5 times.  It hooked up by ethernet cable to the router which is right next to the speaker at the moment.  We have the eero Pro 6E mesh system.  How do I get this to go through so we can use the speaker?  about to return it and get a different product.We sent in diagnostics twice now.

Hello there.  we are thinking of buying a used Play 5 gen 1 - will this work with our current set up? S2 app, Beam Gen 1, with 2 x Play:1 Gen 1 as surrounds,  plus 2 x Play:1 in another room. Thanks.    

What is the difference between the Sub and Sub Gen3

I have a couple of devices I want to give my daughter for her new house - a Play:3 and Play:1. Is this sufficient for a system or do I need a controller such as a port?

Since I updated Sonos software I have a totally unstable system…tech support told me it was router issue. I spent the time and money to install a new mesh network and this has not helped. Speakers cut in and out of service, streaming starts and stops and app volume controls and speaker selection doesn’t usually work.Even with a hard wired Ethernet the system can’t be counted on.Anyone know if these issues are going to be fixed soon? Old software version was very stable.

I have two Roam speakers and want to play the same music through both. This should be an easy process (click on the multi-room/system icon, select both speakers, click apply, and voila) but since a recent app update all I get is "can't connect, please try later" This happens whether I start with one speaker or the other. I've hard rebooted both speakers. Still no joy. Any ideas?

I have a stereo pair of Play:5 gen2 that I cannot add a minisub to it.  Is it supported?According to this link, it should be supported: https://support.sonos.com/en-au/article/sonos-products-that-support-sub-miniIt does not specify if in stereo pair mode is supported.The Sub mini pairs with 300, Five and One speakers with no problem.