Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.
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Hi, have been using Sonos for 10+ years now… have a couple of devices and my Play:5 (or S5) has an update available but wont do it with error code 30 - have reset it, connected it to cable and all that stuff, it just wont update.That is a stupid thing to begin with, but WHY ON EARTH cant I use it anymore? It worked JUST FINE until your damn apps found some update for it.Is there any way to ignore/skip that update? How hard can it be to keep the device usable? Its so annoying that a software issue blocks perfectly good hardware from being used. And it not really a bug but seems to be more a stupid design decision.Kind regards from sunny Norway,Thomas
Hey there!I have a pair of Sonos era 100 since a few weeks - everything worked perfect so far…I use them as a Stereo Pair (L+R) - sound is amazing…Most times i connected my iPhone or iPad with bluetooth because with Wifi are sometimes few seconds where the speakers set off… so that’s why i mostly use bluetooth…I always was connected to the right one with Bluetooth cause its just necessary to connect to one of them to have the stereo sound… since a few days I connect as usually but you don’t hear a sound…but I didn’t change anything… today I tried to connect with the Left one with bluetooth and it works like before… so my question is: what happened with the right one? Is there a damage?
Hi, I have a customer that has 4 play 3's she wants to wall mount can anyone tell me what the screw size is as I can't find one to fit. Is it an imperial size ? as I’ve tread an M5 but it only turns a ¼ before it stops because the threads are not the same. Hence is it imperial size. Thanks in advance
Hi, the last few days the alarm on my Sonos have not played. Not even the chime. I can’t see any reason why, and I’ve even tried to set a new one that also doesn’t work. Diagnostic number 713679030.
I have Sonos 300 in the living room and Sonos 100 in the kitchen and want to be able to sync/pair them to play the same music simultaneously, how do I do that?
Good morning,I was working at my desk and my cat was wandering around on my desk as he always does but there he had been behind my Sonos Five and instead of going around for the very first time he climbed on it with these paws. As a result, he turned the sound on loud while walking on it and I wonder if that could have damaged the speakers of the Sonos Five because I now find the sound muffled and especially in certain pieces I hear hiss crackling.So reassure me or how else do we get a replacement?Thanks in advance
I have two era 300’s which I initially paired with a Sonos Beam (Gen 2) to create a sort of Atmos set up without the subwoofer. I also wanted to decouple this set up from time to time to create just a stereo pair with the era 300s and play vinyl/CDs etc.The problem is the Atmos set up is pretty bulletproof and working well but when just paired as a stereo pair the era 300s regularly drop out with only one speaker working or both dropping out.Does anyone have any ideas what could be happening?
Hello Sonos Community - please help! :) I had 1 Play 5 Gen 2 and 2 Play 1s (Gen 1) connected to my Virgin Media WiFi for 3 years no problem. I came back from holiday and it wasn’t connecting on my phone, and forgetting i had a VPN on, factory reset the Sonos. I realised afterwards it was because i had the VPN on my phone. The VPN is now deleted. But I cannot get it to connect again, despite hours of resetting everything on the phone with Sonos Support. From some chat rooms I think it might be because IP addresses have been given out to different devices and this can confuse it.. The temporary network does connect but then it gets stuck, so it seems like maybe my phone cannot connect the temporary WiFi network?It’s the same wifi as before no changed settingsany ideas pleaseee?thanks!
Hi. I am thinking or buying a pair of Ere 300s. I want to use them for streaming music in stereo and I have two questions. I want to position them either side of a chimney breast. Will it be a problem to have the speakers at different heights (other than the aesthetics)? my TV is in the corner so I am probably going to have to limit the TV sound to one speaker as the stereo will be in the wrong place if I use both. I am thinking of wiring the speaker to the TV. Will the speakers be able to work out intuitively whether they are receiving sound from the TV through a wire and send out of one speaker and when they are receiving music wirelessly from my phone and send it to both?Any help is much appreciated. Thanks.
Hi, I recently purchased the Sony Ray and on occasions we get breaks in sound and crackling for two or three seconds on our Sonos ray and connected Sonos 1. We have checked optical lead connections and seem to be ok. Any suggestions would greatly appreciated
I got a new sonos one and it connects to the app fine. Then all of the sudden when I exit out of the app then open it back up the sonos one is not listed in my system. It happens on everyone’s somos app in the house and I thought it was a product problem so I exchanged it. But it is still happening. I tried to turn off my router and then set up all systems again and it is still not working. So every time I want to use it which is a lot I have to factory reset it and set it up again.
How can I clean the speaker cover of the Sonos Arc - over Christmas someone got candle wax on the grill - and although the speaker still works perfectly, it looks awful. Any thoughts please?
Hello,Due to an optical fiber installation in my home, I have to move my ethernet router box close the fiber entry point.I couldn’t anymore connect my SONOS accoustic speaker with a wire connection to build my network (1x S1, 1xS3 and 2 S5) .What speaker can I use to replace my actual S1 entry point for a wifi connection in place of wire connection on my router box.Thanks for your answer.Claude
The Lowest Volume on my Sonos One and One SL is too loud. The amount of volume difference from 1% to 0% is insane. I cannot be the only one who has this issue or thinks this is a problem. I am trying to watch TV at night, and just having these speakers on at 1% is way too loud. I have messed with every setting, even played with the volume limit of my paired Beam, but still, the stark contrast from when the speaker literally has absolute zero volume, to just the very next and very first step is wayy too much. I have wrapped them in towels, even acoustic sound absorbing panels, but there has to be a better way.. It just literally makes no sense why the volume control is so weak[Which then brings up another question/thought: What do you guys normally set your volume to? I don’t believe I have ever even remotely went past 65% on purpose, and my tv is regularly set in that 12-18 range.]
I am using each Ruijie access point in each room of my home. I installed my Sonos ERA 100 pair (stereo) in the living room. The Sonos speaker connects to Ruijie AP in the Living Room. I move to the main bedroom; my mobile phone connects to Ruijie AP in the Main Bedroom; when I open the Sonos application from my mobile, I try to control the Sonos speaker in the living room. The application can not discover the Sonos speaker. The error message tries to connect with the same wifi network of the Sonos system speaker. My setting of the AP Wifi is L2 Roaming, and there is no VLAN. I checked with my mobile phone port scanner application from the AP Living Room and AP Master Bedroom to my Sonos speaker IP address, and there are the same four open ports. Anybody help me solve this issue so I can control the Sonos Speaker from any room? Thank you
