trouble with sonos app

3 replies
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Just bought an era 100 Sonos speaker, when setting up with app on phone was all going well until I started looking for certain apps I was hoping to use on the speaker!

BBC sounds was the main one I couldn’t find as I tend to use it quite a lot! Does anyone know why I’m not able to find it in the app?

Any help would be much appreciated

Thanks

Jonny

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Ken_Griffiths

Maybe check to see if your online Sonos profile country settings are set to UK in your account and then try adding the service again - you ‘may’ need to sign out/in on the Sonos App too.

https://www.sonos.com/en-gb/myaccount/user/profile

J

Jonny84Author

Contributor I

Hi Ken, thanks for your reply,I’ve tried everything you’ve suggested,unfortunately still no luck! Thanks for the advice though

Ken_Griffiths

Hi Ken, thanks for your reply,I’ve tried everything you’ve suggested,unfortunately still no luck! Thanks for the advice though

I’m in the UK too and I see it in the App services list… see attached… so it’s likely an account or connection issue. Maybe try a different DNS to see if that may make a difference.

If the issue persists, then maybe speak with Sonos Support Staff via this link…

https://support.sonos.com/s/contact

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