Speakers

I'm trying to troubleshoot my second hand (bought as for parts) Sonos One Gen 2. It is working fine, but the flex cable leading to the button that has to be pressed for reset is broken. Which means the button isn't working and it cannot be reset. Which means I have to shorten pins on the board, trying to reset it (as if the button is pressed).Had anyone been in this situation before? I'm planning to try with a multimeter tomorrow, but perhaps anyone know already out of experience which pins to shorten.Anyone that can help with this? The first picture is the flex cable, the second one is a close up of the board, where the cable enters the board. 

Is there anyone else having problems with changing the wifi?  I have updated the app, connected to ehternet cable and cant change to a new wifi network. Im going to network>administrate network, and it will not show my speakers. Im open for any suggestions.  Thanx 

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

Hola, mi sonos move no hace la primera actualización y no he conseguido hacerlo funcionar ¿a que puede deberse?Gracias  Moderator Note - Translation by Google: Hello, my sonos move does not do the first update and I have not been able to get it to work, what could be the reason? Thank you

Good Afternoon All,I have had issues with my Sonos system for sometime, and have been playing around for a while with different setups but nothing seems to help.I have four of the origional play 1’s and a boost - the app is very slow to connect to speakers, sometimes skips to the next track half way through one, it gets confused as to what is playing on what speaker, just quite a pain. I do have BT, using 2.4 Ghz and 5 Ghz… and I have the BT Black Discs… (I tested my system with these switched off mind) still same issues.The app struggles to find the devics, and I’m at the end of my tether with them. I have configured by BT router to use Channel 11 for 2.4 Ghz, and Channel 36 for 5 Ghz - and set the Sonos Boost / SonosNet Channel to 6… hoping to reduce the interferance, but hasn’t helped.I have the Boost now wired into the main BT Router, it did seem to setup fine, updated, but now says that the Boost is unavailable and the app won’t find any other speakers…Sonos OS is S2.. Built 1…Any

play 1 - been offline for a couple of years, did all the factory resets etc, the soeaker is working becuase it played a sound during a software uodate. but for rhe life of me, i cannot get it to connect on tge app. the app cant find it. help!

Can a single Era 300 be used to process Dolby Atmos through an LG smart TV without a soundbar? Likewise, are the ‘spatial audio’ capabilities produced by a single unit?  I appreciate ‘surround sound’ but rather am looking for a single unit which reproduces multiple ranges. TY

I’ve got Sonos Amp + Sub with a pair of KEF Q150. Looking to replace the Q150 with Beolab 18. How can I connect? Thanks. Beolab 18 First time setup Beolab has toslink and RCA. 

Only 1 speaker in connection of 2 lacks yet WiFi is fine. Please hit me with suggestions to troubleshoot

I moved and trying to set up my system, and the app is saying I am not connected to the internet, but I am receiving notifications that I am connected. Please help

Hola muchos saludos.Hace unos días tuve un problema con un parlante sonos play:1, resultó que por alguna razón con la versión más reciente de la aplicación Sonos S2 no podía agregar mi parlante a mi nueva red Wi-Fi estuve Intentando hacerlo desde la aplicación es uno, pero lamentablemente no lo logré. Leí algunas preguntas en este sitio y. Lo único que encontraba era el mensaje que estaba disponible en la página oficial de sonos, donde decían que la versión 80 y posteriores no permitían hacer downgrade de S2 a S1, entonces Procedí a buscar fuera de los sitios oficiales de zonas, una versión más antigua y logré conseguir. La versión. Qué se lanzó en mayo del 2024 entre a esa versión y logré configurar correctamente mi sonos sin ningún problema. No hizo falta hacer el downgrade. Al parecer la nueva versión de Sonos S2 Controller tiene algún problema que no permite configurar el parlante. En todo caso para quienes tengan ese problema. Lo que tienen que hacer es lo siguiente: 1. Eliminar t

I have a Play 1 device and have recently changed internet provider. If the device is plugged into the new router, all works fine as far as the set up goes, but as soon as I unplug to go wireless, the app stops working, as if there is no device. I have factory reset, and the device works normally with the green light and chime, etc. The problem appears to be localised to the  wireless end of things, but I can’t think what it might be. Any help would be appreciated. 

From the look of it apple will update airplay2 soon and we will be able to get dolby atmos from airplay2! https://www.digitaltrends.com/home-theater/spatial-audio-airplay-dolby-atmos/?amp this means i guess we can dolby atmos music without relying on sonosnapp? No pun intended, for my spotify or general music playing i almost go to airplay2 by default maybe because it’s an old habit.  what do you guys thinl?

Can the black shipping bag remain on the Sonos Five while in use? I’m putting two Fives in a finished and temp controlled garage man cave that may have a little dust from time to time. 

All worked fine yesterday, today..... all 4 of my devices: MOVE, ROAM, 2 PORTS have defaulted to "out of the box".So effing frustrating that every weekend it's another issue.  Last few weeks wouldnt let me group, said "can't connect" or whatever, now none of them know what network they are supposed to be connected to.  Nothings changed since yest, internet, wifi all fine.I just want to listen to MUSIC!!!!Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi There,I have some troubleshootings with the configuration of my ONE SL device.The devices never appear into the SONOS app.I saw that I was not the only one to have this kind of issue, and I followed all the steps of this topic :Unfortunately it still not woking properly.I always have a 1101 error code during the process.Or the problem comes from my router (I assigned a static address to the device and open all the protocols availables : AH - GRE - ESP and ICMP), or the problem comes from the SONOS hardware.Does anybody could help ?

Hi all,For many years I’ve used two Play 1s with no issue. Two or three weeks ago however they both disconnected from my system. I was able to readd one (however it doesn’t show in my Sonos app, just in Spotify?), but the other won’t. I’m able to get to the point where it says the Play 1 should “chime” to be registered by my phone, but it never does chime. I tried calling support but after waiting 1 hour + and getting ahold of a person, the call was disconnected and I received no call back.  Any advice? Thanks.

Hello,I am very new to all this. I have a Sonos Arc, Era 300, and Sub. I have installed the Sonos app.  My music streaming services are the following: Qobuz and Tidal.I mostly use Qobuz. I only listen to HiRes albums. Nonetheless, my ignorance comes to the topic of how to play HiRes music with my Sonos system. Thus, how to play HiRes with the Sonos? Do I just use Airplay when I am on the Qobuz or Tidal app, or alternatively select the Sonos system directly (which is called ‘Stuen’ in my case, please check the attached image)? Or to play HiRes with the Sonos system, do I have to use the Sonos app and play directly from there? I am not sure which option makes sure that the system plays HiRes.   

  Intestersting read about software update chat  Give me a moment to connect you. Chat started with Stefan N Hello, my name is Stefan. Your case has been reassigned to me and I'll be happy to assist from here. Please allow me a moment to review your ticket so we can pick up where you left off. In the meantime, feel free to provide me with any additional details you think might be helpful. i would like to congratulate the developers for bricken my sonus 1 speaker system upon app updating my music lib has disapeared and when trying reconect it comes back with error 913 upon looking on web it is a common issue please advice how to rectify Thank you! This revitalization of the Sonos app is our most ambitious software update yet, and aims to address what our customers have been asking us for. It’s a huge undertaking, and we are taking the time and effort to ensure all features work seamlessly and meet both our standards and the standards of our listeners. With this commitment in min

I want to move some of my existing, older Sonos products from my primary home to my vacation home. In my vacation home I just bought a new Sonos Beam Gen 2. Can I group this with an older Sonos Play:1 and Sonos Roam (gen 1). Can I group all of these in one group and play synchronized music? Also, I’m pretty confused on the various apps. Ideally there would just be the Sonos App that works with all products. However reading through this forum and doing some online searches it appears there are the following:Sonos App Sonos S1 App Sonos S2 AppIs that correct? And which app do I need to use to create a group of Sonos Beam (Gen 2) + Roam + Play 1? 

I have a Sonos Playbase and Sonos SL at home, and a Sonos SL in the office.Every time I switch locations, I have to go through a frustrating process to reconnect my devices to the app. Here's what happens:At Home:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appAt the Office:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appBack Home:“No Products found” Go to System Settings > Update Network Follow the prompts and enter the WiFi password Press the buttons on the back Devices connect to the appAnd this cycle continues every time I switch locations.Has anyone else experienced this? How can I resolve it? Let me know if you need more information. 

Hello,I have this open kitchen/ l living room area, as visualized in this image: Yes… I know... only one simple Sonos One mounted near the ceiling on small piece of wall next to the kitchen wall.My goal is to upgrade this place, keeping the focus on music listening. The kitchen area is where we are the most while listening. Let me take you through the journey in my mind so farEra:100 has line in! Ideal for my project-T vinyl record player (that I can connect to the Sonos setup).It will fit perfect on the vinyl table. Maybe better switch my Sonos one with another era:100 as well for some pairing? I hear good things about stereo pairing, they even “challenge” a good pair of era:100 with single devices like era:300s  Hmm, the era:300 has line in as well. It is made for larger rooms, and might do the room more justice than the era:100 series. It has enough breathing room when I put it on the vinyl table (see picture). It looks like this thing was made to fill a room with sound, exactly wha

Hey all, shot in the dark here given the current turmoil with everything Sonos, but since the update, three of my speakers have simply died. I’ve moved them to new outlets, swapped out working speakers were it was placed and they are fine…I’m at a loss. two play 1’s and one Sonos 1.  any ideas of how to revive these? I thought maybe the first (oldest play 1) was just a fluke but two more have died in the last month…all since the first release of this s*** app.  Appreciate any insight. Will reach out for phone support but have heard horror stories of wait times.  thanks all.  Moderator Note: Modified in accordance with the Community Code of Conduct.

New to Sonos. No matter what I do I cannot stop an incessant music feed to speakers. 

Hi, I recently got this problem where my sonos one does not want to connect to my wifi in the app. I have tried to reboot my router and even reset my speaker a lot of times already. It appears in the app when trying to install it again, but in the end it is unable to connect to the wifi. I can play music with airplay still… so it feels like it is an app issue? Can someone help?