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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

4,442 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4442 Topics

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KyashiContributor I

posted in Speakers

Black Era 100 has white pattern inside from dust?

There has been an ongoing construction in my house and the dust was so bad. I noticed my Era100 started showing this pattern inside and it concerns me. I think it might be dust build up. Anyone else has the same issue? How do i clean it up…?

11 months ago

LeoneContributor I

asked in Speakers

Era 100

I’m thinking about purchasing a pair of Era 100 as surrounds to operate alongside a Beam gen2 and Sub gen3.My current WiFi settings for all Sonos HT products are all fixed and working well on a 2.4ghz frequency.Will the Era 100’s communicate ok on same 2.4ghz frequency as some info suggest that surrounds need to use 5ghz.I’m using a BT Smart Hub2, Devices linked are LGC2 TV and Sky Q box.

11 months ago

Ericetemilie6953Contributor I

asked in Speakers

Bbox and sonos

Hello,I've just changed operator (as I do every year) and I can't connect my play one to my bbox.I've separated the networks, switched to b/g but nothing works. However, this isn't the first time I've been with Bouygues.Do you have a solution?

11 months ago

ShahzadaContributor I

posted in Speakers

Sonos Beam Gen 2 - No schedules night mode bad android support

How come this app on android has no night mode schedule.No Audio tuning on like ios device for android.Sadly didnt knew how garbage the support app is before buying this and its beyond me how they cant simple options which are available on cheap smart switches.

11 months ago

Cay442Contributor I

posted in Speakers

Illegal ads on my Sonos speaker

Get wifi through the local cable provider.Suddenly I’m receiving obnoxious ads from my electric company on my SONOS speaker for their wifi!!!Is that even LEGAL?

11 months ago

LarsBramContributor I

asked in Speakers

Era 100 makes loud sound when connecting and disconnecting bluetooth

My Eras 100 is working well, also as direct windows bluetooth device. Hovewer it makes a very loud connect / disconnect sound whenever its gaining or losing connection and we are disturbed by this in the entire house. It seems to happen randomly but is probably as I move the laptop around in the house. It would be nice to be able to disable this acknowledge sound and just rely on the blue/white light.

11 months ago

somsakpContributor I

asked in Speakers

STP Concept for Sonos

Dear Sonos,First of all let me share some brief.I’m implementing Sonos system, Sonos port = 5 unit and Sonos AMP = 1 unit. Site network is using all managed switch mixed brand Aruba, HP and Zyxel. Using subnet /23 for 508 IP address. Using default vlan, just vlan 1 only, no trunk port uplink just access port. 2 rooms are install Sonos with different managed switch. All switch have no STP classic only have RSTP and MSTP If 1st room 5 Sonos port are connected with wired to managed switch and config RSTP seems working fine while another switch STP is disabled.My problem is.If turn on the 2nd room 1 Sonos AMP connected to managed switch with RSTP configured then whole network latency quite unstable and all Sonos seems unstable as well. I’ve adjust bridge priority that 1st room switch is root and 2nd room is bridge following STP concept but not help. Did IGMP snooping enabled not help.My Questions is.As mentioned above I did RSTP configure only 2 managed switch that all Sonos connected, In

11 months ago

PhilNZContributor I

asked in Speakers

One SL battery size

Hi - I am flying internationally later this week and want to take my One SL speaker. The airline states no product with a lithium battery over the following dimensions can be taken - 100 Watt hours or 2g lithium. Does anyone know the specs for the One SL battery? Thanks

11 months ago

Crimson1949Contributor II

posted in Speakers

Sonos System Pushing Me to the Brink of Mental Collapse

Not sure where to begin. Moved recently to Mexico, but am armed services so have had my system work in many countries. 2 Moves, 4 Ones, 1 Five and 2 Threes. I ethernet wired a speaker to the modem/router (and this speaker I can’t connect for some reason). In the last few weeks, my system has been a constant maddening nightmare: every day a speaker or two drops, rejoining them takes multiple tries to connect, trying to connect a speaker a few feet from the modem says it can’t be found, etc. Not sure if it is relevant but have a few extenders throughout quarters and the signal is good throughout. On my S2 phone app, the system drops frequently. On my desktop app, the system can’t be found. I have one network. Not sure if this is relevant either but I originally set up the system my first day and since then had the modem replaced, although it has worked at times with this new modem. Do you good people recommend erasing the whole system and starting again? Not even sure how to do that. Or

11 months ago

ShakContributor I

asked in Speakers

problem updating Sonos play 5

My Sonos play 5 has been updating for a long period.

11 months ago

charliekatherineContributor I

asked in Speakers

How can I troubleshoot audio latency issues when using Sonos speakers with my gaming PC?

Hey everyone,I hope you're all having a great day. I'm reaching out to the community because I've been facing some frustrating audio latency issues when using my Sonos speakers with my gaming PC, and I could really use some guidance to resolve this problem.Here's a bit of background: I recently decided to upgrade my gaming setup with some Sonos speakers to enjoy a more immersive audio experience while gaming. However, I've noticed that there's a noticeable delay between the audio coming from my PC and the sound coming from the Sonos speakers. This latency issue is making it difficult to fully immerse myself in the gaming experience, especially in fast-paced games.I've tried a few things to troubleshoot the issue, such as: Checking Audio Drivers: I made sure that all my audio drivers on my PC are up to date, including the drivers for the Sonos speakers themselves. Changing Audio Settings: I've experimented with different audio settings in both Windows and my games, but the delay persi

11 months ago

salnaContributor II

asked in Speakers

the sonos one (gen 2) is compatible with era 300 playbase are possible connect all together?

11 months ago

JasdeepContributor I

posted in Speakers

One SL vibrates when the stand is on the floor

Hello - I’m facing a very odd issue. I have 2 One SLs on the Sanus stand connected to beam and sub mini. One of the SL speaker is vibrating on specific high bass sounds. The thing is that the vibration is coming when the stand is on the floor. If I hold the stand in the air, the vibration doesn’t come on the same bass sound. Any help to resolve this would be appreciated.

11 months ago

mflanzContributor I

asked in Speakers

Using two Sonos Era 100 speakers in different rooms without stereo pairing

How can I use two Era 100 speakers in two separate rooms (kitchen and family room) together but without stereo pairing ?

11 months ago

Austin95Contributor I

asked in Speakers

linking Play 1 to new WiFi router

I recently updated my wifi router and went to connect my Play 3 and two Play 1’s to it. However, my Sonos app is only picking up my Play 3 and one of the Play 1’s, its just not picking up the other Play 1 at all. Ive tried the ‘find Sonos products’ in the app several times and no luck. I considered doing a factory reset, however the instructions advise against this for troubleshooting purposes. Any ideas?

11 months ago

WestallmContributor I

asked in Speakers

bass reproduction when playing vinyl

I recently set up a Yamaha record player to play through a port and paired Era 100s.when streaming from Spotify the bass reproduction is reasonable however when I play any records there is a complete lack of bass. other than attaching a sub is there something I am missing?

11 months ago

Dixon9080Contributor I

asked in Speakers

Lock Screen Control Not Working

I understand this has been solved multiple times, however those are usually by people with airplay devices. I have an iPhone 8 and a IOS 16.1 update. I have just received a play one for Christmas and set it up. I am able to play music but I can only adjust the volume manually on my phone (the volume buttons on the side) while in the app. While on my lock screen I do not see the song nor can I control the volume via my phone. I have made sure to enable Lock Screen controls, turn on hardware volume control. I have tried multiple solutions such as toggling the controls and resetting devices, however it does not seem to work. I don’t believe it would be any airplay because I do not have any airplay devices. My tv is an older vizio and is not capable. I do not have a Roku. I’m just not sure why I’m unable to control unless in the app.

11 months ago

GamskContributor I

asked in Speakers

Arc Pop

I have a Arc, with 2x Play 1’s, and a Gen 3 Subwoofer for my Surround Sound system. I have it connected to my Samsung TV, and I use Samsung’s native streaming apps to watch my media. I can repeat an experience that occurs during Wheel of Time, Season 2, ep 5, about 10 min in, A startling loud pop occurs, then the Center Channel drops off.

11 months ago

GBNANCYContributor I

asked in Speakers

Pairing but no sound

Good morning,I installed :An ERA 100A PLAY 1A PlayBar (+ Sub)Two SYMFONISK shelvesI connect from my mobile via BlueTooth to ERA100 and I stream the music from the Deezer application on my phone.I want to pair PlayBar (+Sub) and it worksI want to pair the two SYMFONISKs the indicator says it's good, but no sound comes out. But if I press the stop button on the SYMFONISK it also cuts off the ERA100. So I am well connected but no sound.The same thing happens if I want to pair ERA100 with PLAY 1And from time to time I get this message:“Unable to connect to the device, please try later”I then have to turn off the speakers electrically.I only have this problem with the ERA100, all other combinations work.The application is up to date.Thanks for your helpSincerely

11 months ago

Arron SmallContributor I

posted in Speakers

Sonos Beam Gen 2 + Samsung Oddessy Neo G7 2.1 HDMI + PS5

Has anyone successfully connected a Sonos Beam Gen 2 to a Samsung Oddessy Neo G7 monitor? That monitor doesn’t have built in speakers and I want to run my PS5 audio thru it with visuals coming thru the screen. The monitor accepts two HDMI 2.1 ports. Surely it’s plug and play similar to a EARC smart TV?

11 months ago

johnflorentzContributor I

asked in Speakers

missing sound

Why stops some of my units playing music sometimes and after a few seconds the music comes back

11 months ago

LivadiContributor I

asked in Speakers

SONOS Five line stereo line routing

Does Sonos Five supports stereo mode while they are feeding through a stereo pre amplifier via their line inputs ?

11 months ago

Romrom44Contributor I

posted in Speakers

surrounds

Bonsoir à tous,Depuis peu, mes one SL, utilisées en surrounds, fonctionnent mal avec à TV et décodeur orange, le son des dialogues est inaudible (sur la beam 2 c’est nickel). Quand j’essaye de mon portable avec Spotify cela fonctionne bien ainsi qu’avec l’application Apple TV via mon portable … Avez-vous eu ce genre de problème ? merci romain

11 months ago

espacio411Contributor I

posted in Speakers

altavoz sonos era 100 se para la musica

Hola tengo 3 altavoces sonos era 100 en diferentes tiendas (un altavoz por tienda) con la misma cuenta de sonos y la misma cuenta de spotyfive . La música se para a cada rato en las tres tiendas.Mi pregunta es si puede ser que al usar la misma cuenta falle.un saludo y gracias.

I have a sub mini in my game room/office/hobby room currently, along with a Beam Gen 1 and pair of play 1s. It currently sits on the floor just to right of the TV console, and perfectly happy with it’s performance. However, for various reasons, I’m thinking about putting in an enclosure for a few different reasons.The enclosure would essentially be something I build myself and completely replaces the TV console. What sort of air space does the Sub mini need on the sides, top and rear? From what I’ve looked at, vibrations and air flow wouldn’t be an issue as long as there is an inch or so of clearance on all sides. Sound quality is what I’d be concerned about The front would be fully open of course. Material of the enclosure would be ¾ MDF or plywood, if that matters.Normally, I would just test it out to see what I think, but I don’t want to spend the time making it if it’s unlikely to work well. There are few other places I could put the sub, as space is limited in the room but

11 months ago

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