Contributor I

Answered

Downgrade Symfonisk Bookshelf gen1 to S1

19 replies
605 views

I can't downgrade the speaker to S1, unfortunately I have 2 speakers stopping me from moving to S2 so I need to do this downgrade. I installed v16.1 of the app but it prevents me from doing the downgrade and instead forces an update of the app. The wait time on the phone is 60 minutes (probably due to all the new app issues) and I can't wait that long during open hours....is there a way to do this at all anymore?

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SchlumpfAnswer

Virtuoso

At the moment it’s not possible to use the S1 downgrade tool. We have to wait until Sonos adds this option again with one of the next updates.

Ralf

Show previous replies

Airgetlam

I don’t even know how to ‘auto-update’ from S1 to S2, I thought it required a positive click action in the Sonos controller, and couldn’t be part of the autoupdate procedure.

Bruce

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bama

Avid Contributor I

Calling or chatting with Support team is useless: you get the same reply. Writing to the CEO gives a standard reply that doesn’t come anywhere near addressing the downgrade issue. We are hostages now. That is when ego’s refuse to accept that they rather should have th humility to turn back to the previous, working system…

E

erickorp

Lyricist III

For some reason 5 of my subs upgraded to S2 without me knowing so. They are now useless. I hope the downgrade option shows up in the next upgrade. This new APP is causing way too many issues. Why fix something that is not broken. There are no benefits to the new APP and I hate now that there is no CPU app and it's all online based. Not impressed SONSOS!!!!!

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vrexx

Lyricist III

Any time frame on the “downgrade to s1” release? (Or at least don't force upgrade to v80 from v16)

BTW , the v80 Sonos app has THE worst rating in Google Play Store I've ever seen: 1.2 stars.

I

ijaspleyAuthor

Contributor I

I called and spoke to an "advisor" a few days after this happened in May (my speaker was in transit to me when the ability for it to join my system was lost), and they said "weeks" when I asked repeatedly is it going to be days, months or years....this is now becoming months - hopefully not years or I've bought an expensive stand alone radio!

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Gallu

Lyricist I

I would like to know how downgrade my papy one and symphonies because i really don’t like sonos S2

i need to have S2 for my new symphonisk using with my paybar and sub but i‘m really disgusted to use sonos S2 with all may sonos system. No podcast, no so clear than S1

please help me i need a solution

L

Loyal customer for 12 years

Enthusiast I

Downgraded a home to S1 today. You might find your answer here.

L

Loyal customer for 12 years

Enthusiast I

In addition you might want to try downgrading before the next app / firmware update - 16.3 firmware might already not allow anymore, have not tried as I did not let that firmware update happen here

L

Loyal customer for 12 years

Enthusiast I

New iOS app 80.05.04 - be wary folks!

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