Skip to main content
Contributor I
May 15, 2024
Answered

Downgrade Symfonisk Bookshelf gen1 to S1

I can't downgrade the speaker to S1, unfortunately I have 2 speakers stopping me from moving to S2 so I need to do this downgrade. I installed v16.1 of the app but it prevents me from doing the downgrade and instead forces an update of the app. The wait time on the phone is 60 minutes  (probably due to all the new app issues) and I can't wait that long during open hours....is there a way to do this at all anymore?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Schlumpf
SchlumpfAnswer
Virtuoso
June 22, 2024

At the moment it’s not possible to use the S1 downgrade tool. We have to wait until Sonos adds this option again with one of the next updates. 

Ralf

19 replies

Lyricist I
June 22, 2024

I’m having this issue, too. Why doesn’t a factory reset remove the S2 software from the speaker? 
 

is there any way to move a Symfonisk v1 speaker from an S2 to an S1 system?

 

 Thanks, Mark

Schlumpf
SchlumpfAnswer
Virtuoso
June 22, 2024

At the moment it’s not possible to use the S1 downgrade tool. We have to wait until Sonos adds this option again with one of the next updates. 

Ralf
Lyricist I
June 22, 2024

Thanks for the quick reply, Ralf. 

This is really ridiculous and disappointing when I’ve invested in more than 20 Sonos speakers. I’m running an S2 system at my home and an S1 system with some of my older Play:5 speakers at my cabin, and because I bought some ERA 300s for my home now I’m just wanting to move some older Symfonisk V1 speakers  to the cabin’s S1 system. It’s crazy that I can’t do that…

Thanks, Mark

Schlumpf
Virtuoso
June 23, 2024

@Mark MN 

Of course it is… and though we don’t know exactly how long it will take that update to be released it’s definitely announced to come back. So let‘s try to look at this from the only positive point of view. 😉

Ralf
Lyricist III
July 7, 2024

I call *.  I lost 5 subs due to this issue.  Fix it sonos. and fix it now!!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Lyricist III
July 7, 2024

I call *.  I lost 5 subs due to this issue.  Fix it sonos. and fix it now!!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I have over 100K in sonos products and this new app and updates are causing me grief I have never experienced before.  Not impressed.  If you are going to brick s1 then let's just do it.  

controlav
Lead Maestro
July 7, 2024

I call bulls***.  I lost 5 subs due to this issue.  Fix it sonos. and fix it now!!!!

How exactly could you “lose” 5 subs due to the inability to revert to S1?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Lyricist III
July 7, 2024

for some reason they auto upgrade to s2 without my permission.  I know what I am doing.  

 

Lyricist III
July 7, 2024

I run two systems dues to s1.  I am not prepared to replace 10 ZP100 that are still working.  The subs were working with them and not they are not after some unknown update.  I need to downgrade 5 subs and I will be happy.  

Schlumpf
Virtuoso
July 8, 2024

@erickorp 

Even it‘s not possible to update them to S2 without your decision to have updates enabled, I suggest to call Sonos support team. Maybe in the meantime until S1 downgrade is available again via app they can help you in another way. 

Ralf