Speakers

Hi I got a Sonos black Play:1 for Christmas, registered it but it had to return it because it was meant to be a white Sonos one with Alexa. I would like to know if it is possible to delete this speaker from my account please. Thank you in advance.

Is there a program to recycle Sonos products? It's irresponsible not to have one given the business of their products. Consider the first Sonos product I have, a Play:3, required a bridge. With a software update the bridge was made irrelevant. It's wasteful and Sonos ought to initiate a program to recycle their products. Maybe the company has a program, but they should help their customers become aware of this if so. I looked on the website and searched the internet and found nothing. If they want to be a sustainable company with devoted customers, I suggest studying Patagonia's initiatives. Apple historically, despite the recent iPhone battery issue, has provided end of life support for their products.

Hi, Out of my four Play:1, Play:5 and connect, a Play:1 unit has started causing issues. Since a bit more than a month, it often disconnects (disappears in the controllers) and reappears later. I'll give more details on the network if needed. Can you please have a look at my diagnostics 8338114? The problematic unit is Grisha.

The headset icon is always present even without headphones and I can not hear the sound on one of the two play 5

I have just bought a sonos 1 with Alexa from a friend, I need to factory reset as it has already been set up on their wi fi. I have tried holding play pause button while plugging mains in into botton, held button for several minutes but do not get flashing amber light, after about 1 minute light turns solid white, con not get amber or green light

Before I installed the BOOST I had no cut out on the Orbi Wifi. Now that BOOST is installed I get cut outs every other song consistently. What can be done?

How do I file a warranty claim?

Check it out, I was sitting at my computer with a glass of wine when my spastic toddler knocked over my wine glass breaking it and sending wine every where. How would I know if my Sonos got wet? There was a little on the top of the speaker, but what if some made it through the grate? Clearly, if a good size amount got in there it wasn't obvious. I inspected it visually and saw 3 or 4 tiny drops on the side, and yes I've even ran my nose over it to see if I could smell any significant wine residue. Nada. Everything seems to be fine, other than Alexa maybe not being as quick to respond. However that could just be my paranoia. Im going to check my warranty and see if I should just send it back, or do you think Im just being a freak and I need to chill?

Hey guys just curious is there any sound difference between the Gen 1 play 5 and the Gen 2 version.

Sonos sucks

See attached of the opening underneath the TV which was designed for another playbar - its opening is 5" in height. Therefore, currently the only placement option is laying flat. Will this work if placed at the edge of the opening? It has 11" space on each side.

This question is about the need for a Boost. If I hard wired my Play5 into a port on one of my wireless (not hard wired) orbi Satellites, will this do the exact same thing as a boost? Thus I will not need the boost. I'm not sure because of the satellite being wireless. Where the boost will be hard wired into the router.

I have spoken to a clever guy at Sevenoaks sound and vision and explained my problem and tested the playbase in the shop .He did a factory reset and a hard wire set .This found the chime but the playbase would not find the controller .So they exchanged it for a new one .What he said was that the software which updates the Sonos system is not always compatible with the controllers and might need a hardware set . Sonos need to get their software compatible after updates .It would appear in my case even after all this the play base was faulty .

Is it possible?

Classical FM Toronto 96.3 is not working through tunein on my Sonos speakers

Can anyone help me to set up my Sonos one speaker so it can communicate with echo dot speakers in other places in the home?

the amp wouldn't connect. using my iphone x, went through the steps... all good, press and release the 2 buttons... then it times out. does,t connect. so after messing with it for a while, i moved on to a play:1.... connected just fine and plays music great... did the 2nd play:1, and it is having the same problem as the AMP. they are plugged directly into my router, and when i pull up my router's UI from my PC, i see all 3 devices connected to the network. i tried unplugging them for a while and trying again. i have tried restarting my router. Can both be broke? Are they just buggy. why would one of the 3 devices work fine and instantly and the other 2 not work at all. feels they cant both be defective? thanks for any help!

In my living room I have a pair of Play 5s, a sub and a playbar. Is it possible to set it up so when I watch TV I use the playbar and the sub and when I listen to music I use the Play 5s and the sub. So far all I can figure out is to have all of them play with music and with TV.

I bought a Play:5 several years ago and wanted to create a stereo pair, so I just bought a 2nd Play:5, not knowing my first 5 was a gen 1 and the newest 5 was gen 2 and apparently you cannot pair them. Is there any way around this? Very disappointed. May end up returning the newest PLAY:5 if there is no solution.

I'm having a New Year's Eve party and plan to play music outside. The temperature is expected to be minus 18 Celsius and minus 28 with wind chill. I have a single play one that I'm going to have outside against the building under an overhang so it won't get any snow on it. What are my odds of this speaker surviving 8 to 10 hours outside in these conditions?

I have just got sonos play. Can I plug in my iPhone directly into the speaker.

Can the play1 be completely powered off or disconnected from my wifi network? It seems wasteful for it to be on/connected 24 hours a day.

Dear Sonos, I have bought 2x play 1 for in the living room. I want connect the speakers to my Samsung smart tv, is this possible? As I just graduated I am obviously not going to spend a lot of money to buy another Sonos system. If there is no other way, I suggest you figure something out to connect the sonos play 1 to the tv, otherwhise you will lose another customer. To be honest, I can think of a billion ways to make it work. Best regards, Bram

Brand new Play 5 using in my living room to replace the Play 1. I have to turn it up to about 75% to get a decent listening volume. I can easily have a conversation with someone with it turned up this high and my Play 1 seems much louder from the same source. Is this thing defective? Unimpressed.+

Play 5 wifi chip went bad