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taconaut
Contributor II
January 8, 2018
Question

Play:1 disconnecting

  • January 8, 2018
  • 3 replies
  • 462 views
Hi,

Out of my four Play:1, Play:5 and connect, a Play:1 unit has started causing issues. Since a bit more than a month, it often disconnects (disappears in the controllers) and reappears later. I'll give more details on the network if needed.
Can you please have a look at my diagnostics 8338114? The problematic unit is Grisha.
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3 replies

Chris
Chris
Lead Maestro
January 8, 2018
Sounds like it could be an ip address issue. Do you know how to go into router and assign it a new static ip address?
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
taconautAuthor
Contributor II
January 8, 2018
It is actually the only speaker I had missed, which remained in DHCP. I've set it as static. Lets see if this fixes the issue. Thanks
Chris
Chris
Lead Maestro
January 8, 2018
When you set to static you may want to have changed the IP address then reboot the play:1
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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