Skip to main content
LesAllen
Contributor I
January 6, 2018
Answered

Factory reset

I have just bought a sonos 1 with Alexa from a friend, I need to factory reset as it has already been set up on their wi fi. I have tried holding play pause button while plugging mains in into botton, held button for several minutes but do not get flashing amber light, after about 1 minute light turns solid white, con not get amber or green light
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    John BAnswer
    January 6, 2018
    Yep. You have been pressing the wrong button.

    https://support.sonos.com/s/article/1096
    View in thread

    2 replies

    John B
    January 6, 2018
    I do not have a Sonos One but on recent Sonos speakers there has been a separate connect button that you press to factory reset, not play pause
    John BAnswer
    January 6, 2018
    Yep. You have been pressing the wrong button.

    https://support.sonos.com/s/article/1096
    Terms & ConditionsAccessibility statement