Spaces & Setups

i have a new sonus beam connected via hdmi-arc to a lgcs tv. the two sonus one's i added and now a sub are registered as in the same (living)  room. but only the beam is outputting sound. the beam is listed as WM:1 and the others as WM: 2. what's wrong? thanks.

as you probably know, airplay suffer from a pretty massive delay.I would love to use my 2 Sonos ones as speakers for my Mac but its impossible to manage stuff like zoom calls and stuff like that with this massive delay.I was wondering if there could be a way to send the audio wirelessly to the speakers via the Sonos app for Mac instead of airplay and remove the delay. thank you in advanced,Asaf Navon

The root bridge for my Sonosnet is a venerable ZP120 which has been going for over 10 years. If I replace the ZP120 with a Boost is it likely to make a noticeable improvement to the resilience of the network? In other words, does a Boost have better wireless capability than the ZP120? 

Morning all.I have a very simple set up : NAS > Sonos Connect > Amp.All has been working well for a few years, however, recently I have noticed some crackling/distortion during bass heavy instrumental passages.I have checked via headphones, replaced the speakers, changed the amp and the distortion is still there,  hence why I suspect the source of the distortion is the Connect device.Unfortunately my amp does not have a optical/digital input, so I am using RCA connectors.The distortion is only obvious on very specific types of music, the rest of the time things sound fine - hence why I am confused as to what’s the cause.I can drastically reduce the distortion by reducing the volume via the Sonos app.It’s as if recently there is almost too much volume being pushed through the Connect.Is there anything else I can check, or, does this mean that my Connect is now damaged (the DAC has ‘blown’?), and the only solution is to upgrade to a Port ? Any suggestions would be greatly appreciat

Hi,I recently bought a Sonos Beam and two Sonos One SLs to use as rear speakers. Set up was easy and I like the sound. However, I quickly realized that my TV (Philips, not sure of the model) doesn’t support Dolby digital. I can only choose between multichannel, Dolby Digital Plus, stereo (uncompressed) and multichannel (bypass). I tried updating the TV software but it didn’t resolve this. My knowledge about codecs and audio components is basically zero, but I understand that Dolby digital is needed in order to get the best out of the Beam. Therefore I wonder if there is a way around this, and if not, what the best setting is with my current components. How much of a difference does DTS make?The TV is fairly new and I’m not considering buying a new one anytime soon. As I understand it, Arc will support DD+ but this would mean quite an expensive upgrade and I’m not sure it’s justified, maybe someone can comment on that as well. Thanks!

I’m atrracted to a Beam but can’t afford the eye-watering price of a Sub.If I pair it with my existing Move, would that give me any benefit at the low frequencies?  It’s only a small room 2.5 x 2.5 m so I haven’t a huge space to fill

Hi, I have a Beam connected to my tv, a Sonos amp, 2 passive Speakers and a turntable connected to the amp. I want to use this setup as a 4.0 surround sound system for my tv and I want to use all speakers to play music from my turntable. I can configure the system to play 4.0 surround sound but than the line in disappears in the app. And I can unpair the surround speakers, create a separated room for the amp with the passive speakers and group it with the beam to play the turntables on all speakers. So I’m basically able to do all what I want to do but not without reconfiguring the hole system every time. Please help ;)

Hello I have been using a friend’s Spotify account to build a playlist in Sonos. I now have my own Spotify account so would like to switch in the Sonos App but not sure if it means I will need to build my Sonos playlist from scratch, if yes what do I need to do to avoid that?

Can anyone recommend me an HDMI switch to connect Sonos Arc to my LG C9 TV?  I’ve searched other topics on the lip sync issue on LG TVs and seems like this is the most popular answer.  Is this method also able to fix the lip syncing coming from the native apps in the tv itself? I bought one brand off Amazon, but it doesn’t seem to fix the issue. Streaming from the Apple TV does fix the lip sync but the Apple TV seems to have lower video and audio quality, and older apps, than the LG so I’d prefer not to use it.  The lip sync issue is bad and very noticeable to me. I would like to be able to get the Arc to work without needing to return it. 

Is anyone else having the issue i am? the Sonos app, when using SiriusXM does not update with the song information like it used to? when the app is open and the channel selected it shows the song previously played and that information remains there fot eh duration of us? i’m just curious if anyone else is experiencing this and if so, how did you troubleshoot it? Thanks

Hi I've got a Beam connected via Optical. It's being controlled by my TV remote.  TV is SAMSUNG model PS43D490A1WXXU Every time I change the volume of the Beam using the Samsung remote the TV has a "Not Available" message. This is because the TV speakers are turned off.  I've looked at the following link but it only provides instructions for Samsung One Remote, not a standard Samsung TV remote.https://support.sonos.com/s/article/2072?language=en_US Would really like to turn off the "Not Available" message every time I change the volume. Thanks. 

I’m not really looking for troubleshooting help, but just feedback on whether playing Blurays through my XBox-X with DTS is really worth pursuing.  My issue is well documented.. the volume is too low during dialogue.. and too loud during action. Setup:Xbox X - Disc - Dynamic Range Setting appears to make no difference. In Audio Im sending bitstream to my TV as Dolby Digital. TV - Samsung something, TV detects its sending Dolby Digital to HDMI output.  (There are no normalisation/dynamic audio settings available here). Sending out through hdmi port(not eARC). Sonos Beam - iOS App shows its receiving Dolby Digital 5.1 I think one of the main problems is perhaps the Xbox Blurayer player is not really adjusting the volume levels of the audio enough?  (I don't think the TV or the Beam adjusts anything)Will adding two rear speakers help in anyway?  Or will the dialog from the center channel still feel really faint?

Did every Sonos user abandon the request for being able to use/assign physical button to the alarm snooze function? If not, is there a current thread for this suggestion/request? If not, this just - hopefully - restarted it.Thanks,knutb

I currently have two in-ceiling speakers installed in my basement to the rear of my couch, which I intend to use for a home theatre. I was considering the Sonos Arc given its support for Dolby Atmos at a reasonable price. However, I was wondering if using the in-ceiling speakers in tandem with the Arc for surrounds would have an enhancing effect, negligible difference or an adverse impact. My worry is that the in-ceiling speakers may interfere with the up-firing speakers on the Arc… is this something that Trueplay will calibrate for? I am aware that the Dolby setup guide recommends surrounds on the same level as the side channels, but just checking if anyone has had direct experience with it. Additionally, my in-ceiling speakers are slightly offset and the TV does not sit perfectly between them on the left/right plane. Would that suggest that their use as surrounds may be sub-optimal?

I have the Samsun KS8000 connected via arc to my new Sonos ARC soundbar. I get Dolby Digital to my Arc, but no Dolby Digital Plus signal. The specs for the TV states it supports DD+, but I cannot select it from the sound menu’s on the TV… Any ideas? Regards, D.

Firmware 12.2 has been out and we’ve got official support for PCM playback capability. I wanted some idea on which one is better  AppleTV playing Dolby Atmos/TrueHD- AppleTV converts it to PCM (as Apple doesn’t support TrueHD/Atmos)- LG B9 with eARC pass through- Sonos app shows Multichannel PCM 7.1  vs Nvidia Shield playing Dolby Atmos/TrueHD- Nvidia Shield sends signal as Atmos/TrueHD- LG B9 with eARC pass through- Sonos app shows Dolby Atmos (TrueHD ) I personally found TrueHD to richer and seemed to have a wider surround sound.    

Sonos has created a new upgrade program, with a 30 % discount on new products. It replaces the much debated and criticized 'Trade Up Program.'My old Connect Amp is in 'Recycling Mode'. But...I would like to reverse it, and use my Connect Amp again.I'm sure it's possible, so...when will Sonos offer the option?

I just got my Move today and since I don't own an Iphone, I was wondering if there is any way I could use the mics from the Sonos Move to calibrate my Sonos Arc surround system?

I have a beam, sub and 2 ones setup in a surround sound setup for my TV. It works great for movies and for playing music directly through sonos. The issue I am having is that I watch a lot of music videos on my TV. When listing to music I use the 'full' rather than using the surrounds for ambiant effects. I would love to be able to get something for similar when playing music through my TV.

I am trying to avoid a sound bar with my new TV set up. I purchased the Amp and connected it to my TV. I am unable to use passive front speakers without having wires show. I was hoping to instead use Sonos Ones on either side and connect wirelessly. I can get the speakers to play TV sound on the network and it sounds fine but the Ones must be controlled through my phone app and won’t respond to my tv remote which is paired with the Amp. My question is, is there a way to wirelessly connect Sonos One speakers to the Amp as front speakers so that my tv remote can control the front Sonos One speakers?

Sorry for the dumb question.  But, I have a sonos amp which is connected to a turn table and also have a sonos arc connected to my tv via HDMI/arc.  I am looking to add a speaker to my den and bedroom with the ability to stream from my amp.  Are there any issues with adding a few Sonos One (Gen 2) speakers to my set up ?  Thanks for helping a novice out.

Hi,With the new upgrade, can you continue to use the the product you are eligible to... Or does it break the "older" one ? Kind regards,Koen

Can anyone confirm whether the Panasonic DP-UB9000 has an option to output audio as PCM therefore allowing DTS discs to play as PCM7.1 or 5.1 on ARC?Thanks

Does the newest Arc work with the newest Fios remote?   

Sonos is a complete waste of money. I bought it to use with my iPad to play my music YT now I can’t do that so just a really expensive radio! Also I cannot get it to work with my pc. Useless. Does any know if there is a system that you can use with an iPad?