Spaces & Setups

Hi all,  Am looking to upgrade my home TV to the Sony KD-48A9, we already have a Sonos Beam at home which is paired with the current TV. My question is, is it worth upgrading the Beam to an Arc? i see that there seems to be an awful lot of issues with audio cut out and actually being able to find content that can fully utilise the Dolby Atmos on the Arc so really not sure if its worth the upgrade at the minute? Any help would be appreciated!

So I have some Sonos components that are not S2 controller compatible.  I have been pleased to see the upgrade program changed so that you don’t have to brick your old equipment.  That being said, this past month has brought some required updates to the older equipment that make it unusable.  The S1 controller indicates that several components need an update, but said update never goes through.  I have restarted all of my network equipment, changed DNS servers, rebooted audio gear and even plugged it in to a network cable, plugged into the switch on the router.  None of this has worked and it seems that I will be unable to use the components I purchased, quite a few actually.I have been with Sonos since the early days and believe that the system is still the best.  Despite my loyalty, I will not be very happy if I have to trash my existing equipment because of a forced update that never works.Any help would be greatly appreciated, but I have exhausted all of the advice that I have foun

I have a recently purchased Samsung 80QT TV and added a Sonos ARC. I’m very pleased with this set up so far.I am looking to add additional rooms for music.  What are your suggestions for adding 2 rooms to the ARC?  What are you suggestions for adding a turntable?

Hi Sonos Staff,Do you have diagnostics tools that I can use to analyze a Dolby Atmos bitstream?I’d like to check the Atmos bitstream that’s streaming, bitrate and output channel configuration.At the moment i only have the Sonos S2 app that tells me if the stream is Dolby Atmos or not under System Settings. It would be great if I could get deeper level logs into the playback sessions.I’m looking for tools that give me advanced level logging on the device primarily Non-atmos  to Atmos Transitions, Stereo PCM output bitrates, DD and DD+ transitions, Airplay and Google Cast use cases. Thanks,Abhay

Hello, I own a Sony - Bluetooth Stereo Turntable and I am using a Sonos Five with a (cheap) pre-amp to connect them to my Sonos system (Beam+2Ones+Sub) so I can get all my speakers working. Currently I am not happy at all with the sound because it sounds cheap. I think there should be a way of getting a nice sound from the turntable. I am thinking on the following: Buying the Sonos Amp and use it to connect the turntable to the Sonos system and probably get rid of the Sonos Five.  Upgrade my current preamp to a better one like Pluto 2 or Pro-Ject Phono Box, keep the Sonos Five for the Line-In but I am not sure if this will upgrade my sound as much as I want it. Any thoughts on this? I have the Sonos system and the Turntable+Sonos Five in the same big room.  Thank you all!

Hi allI’ve recent upgraded tv to an A8 and upgraded the playbar to the Arc (spectacular by the way). With this comes the compulsory upgrade to the S2 app - why fix things that aren’t broken??!I’ve had to split my system which I understand but a pain. Running the S2 I’ve managed to get the lounge to work - arc, sub 2x play 5 for surround. Amazing. Now the sound works but the app doesn’t the see the room, so no adjustment for normal viewing with extra annoyances when at times the sound drops out and I have to reset. I’ve tried the app reset and router switch off… why it never happened before? Additionally how can you not see the, ‘soon to be door stop units!’, on the S2 app? Thanks in advance

Hello I want to connect a turntable to a ZP90 with a Move speaker. Do I need a turntable with a pre amp?

So there’s a Dolby atmos setting on my Samsung tv called Dolby atmos compatibility but it won’t show up in the app with Dolby atmos. It’s hdmi arc and all it shows Is Dolby digital + 5.1. I was told by Samsung this tv supports it what do I do? 

This is more of a request then a question, I was wondering if we can add a second set of rear speakers?  I have a theater with the Sonos Arc and two play: 5 speakers for the rear. However with how the room is setup with multiple rows of seating I am looking on adding two play one SL speakers as a second set so the front row can get better rear audio. I saw today that the app allows you to add a second subwoofer, but wanted to know if we can get a second set of rear speakers for rooms that have two or more rows of seats.

I recently connected a new Beam to my Sony tv, model XBR-65X850E. Since the Beam has been connected, my tv will restart each time I turn it on after being off for an extended period (ex. overnight). I’ve also run into issues where there is no sound from the tv or Beam when connected, volume controls on the tv get disabled, etc. Earlier this week I unplugged the Beam and tv has been working perfectly since.Any thoughts or recommendations? 

Hello I have a Playbar on a TV in a room which also has speakers fed from a connect amp. When streaming the radio with both in a group the Playbar will cut out for around 5 - 10 seconds then cut back in, the speakers connected to the connect amp do not cut out.The playbar is hard wired with the wifi disabled, the TV is switched off. I have also tried with the wifi left on same result.When playing sound from the TV via optical there is no issue.Thanks Paul 

I have an iPad Pro 2020. My music is on my iPad. I can not get my music library set up on the iPad. I can play music by Airplay, but would prefer to use full functionality of Sonos software and add my library. When I go into “Musi Library” there are no libraries listed. If I hit the “+” it asks for a path, but shouldn't this recognize the music already on the iPad..? Please share on how to set this up other than Airplay..?

I have a TCL 65R635 TV and a Sonos Playbar soundbar. I can’t seem to pair my TCL tv remote with the soundbar. Tech support said an HDMI cable needs to connect the two together, in order to sync the remote. However, my soundbar doesn’t even have an HDMI port. I’m using a digital/optical cable. Can anyone help? 

Any advantage in having multiple Subs in the same room?

Hi,I recently purchased the new Sonos Arc and have been using for about a week. Currently connected directly to my 2020 Sony Bravia A8H, which supports dolby digital plus and has an HDMI eARC audio output. We noticed that the audio would drop out when watching streaming services. In particular, Netflix that supported Dolby Atmos. After spending days scouring the internet to try and ensure my TV was set proberly, the streaming services worked correctly, etc. with no luck I finally called Sonos.After speaking with a Sonos agent I was told that the Arc cannot properly process the data the TV is sending to it? Apparently, since I only have an Arc soundbar and do not have a 5.1surround sound set-up the Arc will not output Dolby Atmos sound since my current audio system is technically just a 2.0 with the Arc?This was pretty disappointing to hear since the main reason I purchased the Arc was to have the ability to experience Dolby Atmos and high quality sound in lieu of purchasing an entire s

Roku is set to HDMI 1 on my tv, audio out via HDMI 2 (Arc) to Sonos. When playing either Pandora or Spotify on the Roku app, the volume is fine around 18-20. Changing to any other app (Disney +, Amazon, Netflix, etc) the same volume level is super quiet. I have to turn up well over 40 to get the same volume level) - is this a design of the arc, or something that isn’t setup properly on my end. I have no other speakers running - just the arc sl soundbar.Just curious as this is my first Sonos product.Thanks 

Will there be a Web player for Sonos Radio HD subscribers?I enjoy the service but am finding it hard to justify when I can’t use it on the go or at work.

For the past year or so my Playbar has started to make a clicking sound similar to the sound you would hear if you had button click sounds on and you pressed volume up/down. This only occurs while watching content from the Samsung TV it is connected to and at first it seemed random but recently we were able to narrow down a possible cause.  We noticed it ONLY happens when there is music playing (i.e. theme music to a show etc). This happens regardless of the source being played on the TV… streaming netflix content or watching Live or DVR content from DISH Networks via their STB. Oddly enough, the issue DOES NOT occur when playing/streaming music from mobile device or networked content. I did submit a diagnostic report on November 18, 2020 @ 11:39pm PST within a minute of it happening. Report #: 301589063I am able to consistently reproduce the issue if an audio recording is requested.  Thank you in advance!-Harry

Can someone confirm that the Sonos Port (which requires a 3rd party amplifier) is NOT compatible with a Sonos Sub?  I believe the reason for this is that the Sub must pair directly to a Sonos component that has built in amplification (Amp, Sonos speakers).  A Sonos port cannot plug directly into a third party amplifier.I realize there are hacks around this (pair the Sub with a Sonos speaker then group the speaker/Sub with the Port, eg.) but I do not want to do this.   If any of this is factually wrong, please educate me.

Hi - I just got the Sonos Arc and have been using my TCL 65 R625 and its HDMI Arc (there is no eARC) to link into my new Sonos speaker. When playing select content from the embedded Roku OS in the TV on Vudu, Netflix, and Disney+, the Sonos Arc app will display the Dolby Atmos logo and under system settings it will say “Audio In: Dolby Atmos.” My question is does that mean the speaker is for sure getting the transmitted Dolby Atmos signal from the TV? The reason I ask is that I do not hear the upward facing speakers firing during these movies/shows so I just want to make sure that I am actually getting the experience prescribed. Any guidance would be greatly appreciated.   

Hi,Since my TV does not have ARC, I have it hooked up to my Beam via optical cable. My source is an Apple TV 4K, connected to the TV via HDMI. Sometimes when I start videos (YouTube, Netflix), there is a few seconds where the video plays, but there is no sound. After the sound comes on it is stable, so it really happens only when starting.I guess either the TV or the Beam needs some time to realize that sound is coming in and processing it.Does anyone have some insight where the problem may be and how I could get rid of it?Regards, Robert

I have a couple of questions regarding Sonos sound system and hope that you could help me. I am a complete newbie to the topic and Your help would be greatly appreciated .I am considering Sonos since it is wireless (mostly) and seems to offer amazing sound quality for the price.Ideally I would like to have a complete 5.1 sound surround system.Bellow are my concerns.Room shapeAttached are images of my living room, there are two things i am concerned about:rectangular shape, right wall basically missing/far away back wall behind me has open space   Would this room shape be ok for setups:arc  arc + subwoofer arc + subwoofer + 2 front speakers + 2 wall mounted back speakers this is where i would like to get Am I missing something with open space in my room ?Samsung KS 7000 series supportFrom what i can read there seem to be some problems with this TV series and dolby digital + support. Samsung on the other hand states that dd+ should be supported.Can you please help me make sense out of th

I love the Sonos Move speaker. However, I'd like to add it to an Alexa multi-room music group, but after waiting for several years for Sonos to add this functionality, I'm not holding my breath that it will ever happen. So instead, my solution was to connect it to an Echo dot or Echo Input via bluetooth in order to be able to connect it to my Alexa MRM group. However, the Move seems to be continually going into a power saving mode, even while on the charger base when it is in bluetooth mode. This causes it to disconnect from the echo dot. Is there any way to disable this feature of going into Auto-standby state while in bluetooth AND on the charging base? I have a Bose soundtouch speaker that has a toggle to disable this. Does the move? 

Bonjour,je souhaite utiliser mes enceintes dynaudio xeo3, connectées par un boitier avec Line in, pour écouter Deezer via mon téléphone iphone et mon mac.j’ai l’intention d’acheter un connect G2, d’occasion. Pas un “amp” ni un “port”. Pourriez-vous m’indiquer si ce système fonctionnera avec la nouvelle application sonos ? Si oui, quel branchement dois-je faire pour que ça marche ?Je vous remercie. daniel

I have, for 2 years now, been following the growth - and particularly success - of Sonos; and it has culminated into my making the notoriously stressful and monumental decision to transfer my home theater/connectivity/audio eco-stystem into the hands of what I considered to be one of the most promising ‘Unicorn’ startups of the the last decade. Despite rich, uncomporomised audio quality that unquestionably stands up to the hype; the promise of premium, audiophile quality sound in a sleek, easy-to-use speaker is virtually out of reach for even the most patient and forgiving customers. With the exception of being one of the lucky few who managed to place and receive their order without any delays; loyal, disenfranchised Sonos customers have showed up by the masses to a seldom monitored online community board with a single shared grievance, “IS ANYONE THERE?!?!?!”Seriously though … did someone forget to pay the phone bill over there? The ONLY interaction I have managed to see from an actu