Sonos Arc Audio Cutting - Not Fixable?

That doesn’t make sense. The Sonos Arc alone is a 5.0.2 soundbar, not just 2.0.

Are you streaming through your TV’s internal apps or from an external media device? 

Are you using the Sonos-supplied HDMI cable?

Make sure your TV settings are set to this:

Speakers: Audio System
eARC: Auto
Digital Audio Out: Auto 1
Passthrough: Auto

That’s what I thought as well? The whole reason I purchased the Arc was for the “all-in-one” features so when I was told that the Arc can’t decode the data the TV was sending, it didn’t make much sense to me.

Not streaming through any external devices. Sonos is connected directly to my TV eARC HDMI input. Streaming services are played via the Android software on the Sony Bravia. 

I haven’t used the HDMI cable Sonos supplied, but have tried multiple cables when I thought it could be an HDMI issue. 

I’ve actually tried the settings you suggested, but still having the same issue? 

I only seem to have the problem when playing Dolby Atmos content available in the Netflix? Although Disney Plus & Amazon Prime offer Dolby Atmos content, only Netflix seems to show up in the Sonos App as playing actual Dolby Atmos (See below screenshot)? Whenever I play supposedly Dolby Atmos content on these other streaming services, they do not show up as Dolby Atmos on the Sonos App? When I go to =>settings=>About My System=>Sonos System Info, it only shows as “Dolby Digital Plus 5.1” (See Screenshot Below).

Anyway, couldn’t find much on either of these issues online which is a real bummer because when the Soundbar is working it’s amazing, but if it can’t provide the sound quality it should and communicate with my TV properly then I’ll need to return.

You guys are my last hope lol

Appreciate your feedback!

I think I read somewhere that Disney+ still doesn’t support Dolby Atmos on Android TV.

Do you have a Netflix Premium subscription?

Amazon Prime Video has very limited Atmos content. Have you tested Jack Ryan, Suspiria, or Carnival Row?

You said that the audio “drops out” when only streaming Dolby Atmos content. Does all other non-Atmos content sound good?

You should try the HDMI cable that came with your Arc and see if that makes any difference.

That’s a bummer if Disney Plus doesn’t support DA on Android yet…

I do have the Premium Netflix subscription, in part for the Dolby Atmos (DA) capabilities. So far, I’ve tried Amazon Prime (I tested Jack Ryan), Hulu, ESPN, Youtube, HBO Max & VUDU. Netflix and VUDU seem to be the only ones that can stream DA.

I have an Apple TV 4K hooked up to our other TV but didn’t think I needed any external source to hook up since I specifically bought a TV that could output DA directly. Sounds like streaming politics to me between Android/Sony and Disney…who knows?

All other content does sound good, but we were excited to experience the DA audio, and from what I’ve read, where the future is headed with high-end audio output and movie-watching experience.

I do appreciate you letting me know about Disney Plus and Android issue. Can’t tell you how much time I’ve spent reading articles and watching videos, trying to find out if it was my TV, settings, Soundbar, etc. so really glad someone could shed some light on this.

Maybe I’ll give the HDMI cable a try and cross my fingers!

Thanks. Will give it a shot!

Dumb question, since the Sonos Arc and Apple TV only have one HDMI port each, how should I set-up between the TV, Arc & Apple TV? My TV only has one eARC port so just curious on how I should connect the devices?

You should connect the Sonos Arc to the TV’s HDMI eARC port and the Apple TV to one of the other HDMI ports. Your TV should passthrough the audio from the ATV through the eARC to your Sonos Arc.

Awesome! Thanks for the help on this. Glad the Sonos community is active and willing to help us, non-tech savvy people:)

No problem. Let me know how it goes.

Hi. I have same problem using my toshiba tv which has arc and not earc. I played a couple of atmos content from tv’s Netflix app and Sonos app shows playing atmos. The sound though on atmos content keeps cutting out. 
 

I then tried carnival row through Amazon tv app and it worked flawlessly so I think it’s down to Netflix app being buggy. Hopefully this will be fixed in a future update. 
 

hope this helps

thanks

Thanks for the feedback. Actually, I followed what @GuitarSuperstar recommended and plugged my Apple TV  4k which offers both Dolby Vision & Dolby Atmos capabilities. Now I’m getting Dolby Atmos content for all streaming services with no audio cutting issues (tested on Netflix, Amazon Prime, Disney Plus & VUDU).

I wasn’t aware, but @GuitarSuperstar had informed me that Android Operating Software (which comes with all/most Sony TV’s) has issues getting Dolby Atmos sound quality.

For example, I guess Disney Plus does not offer Dolby Atmos through Android software? But apparently, if you use a different video source i.e. Apple TV 4K, it will then play Dolby Atmos. So that’s what I did and although a bit redundant when you have a Smart TV with the same apps, I’m now able to stream everything that offers Dolby Atmos content without any issues through the Sonos Arc.

Very frustrating we’re still having to deal with the various issues between different tech companies operating systems and data processing in 2020. Especially when you consider how expensive it can be to get the right equipment that’s capable of playing this high-end video/audio content. You would think by now all content would be available assuming you have the right equipment (4K TV with eARC, Soundbar with Atmos, etc.), but I guess that’s not the case.

Hope you have the same luck!

Thanks!