Sonos Arc Audio Cutting - Not Fixable?

12 replies
1162 views

Hi,

I recently purchased the new Sonos Arc and have been using for about a week. Currently connected directly to my 2020 Sony Bravia A8H, which supports dolby digital plus and has an HDMI eARC audio output.

We noticed that the audio would drop out when watching streaming services. In particular, Netflix that supported Dolby Atmos. After spending days scouring the internet to try and ensure my TV was set proberly, the streaming services worked correctly, etc. with no luck I finally called Sonos.

After speaking with a Sonos agent I was told that the Arc cannot properly process the data the TV is sending to it? Apparently, since I only have an Arc soundbar and do not have a 5.1surround sound set-up the Arc will not output Dolby Atmos sound since my current audio system is technically just a 2.0 with the Arc?

This was pretty disappointing to hear since the main reason I purchased the Arc was to have the ability to experience Dolby Atmos and high quality sound in lieu of purchasing an entire surround sound system?

Before I return the Arc, I was hoping someone else maybe has experience with this issue and have figured out a solution? Any feedback on this would be great.

Thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

GuitarSuperstarAnswer

Lead Maestro

You should definitely try the Apple TV 4K. Since your TV is equipped with eARC, you should be able to stream Atmos content on Disney+, Netflix, Prime, VUDU, and the Apple TV app on the ATV4K. And maybe this will solve your drop out issues. I also highly recommend connecting a 4K UHD or Blu-ray player so you can experience lossless Dolby TrueHD/Atmos and lossless multi-channel LPCM from a 4K UHD or Blu-ray Disc. Lossless audio sounds fantastic coming out of the Sonos Arc.

"Receive with simplicity everything that happens to you." - Rashi

Show previous replies

J

Jammyjase

Contributor II

Hi. I have same problem using my toshiba tv which has arc and not earc. I played a couple of atmos content from tv’s Netflix app and Sonos app shows playing atmos. The sound though on atmos content keeps cutting out.

I then tried carnival row through Amazon tv app and it worked flawlessly so I think it’s down to Netflix app being buggy. Hopefully this will be fixed in a future update.

hope this helps

thanks

M

Mitch87Author

Contributor I

Thanks for the feedback. Actually, I followed what @GuitarSuperstar recommended and plugged my Apple TV 4k which offers both Dolby Vision & Dolby Atmos capabilities. Now I’m getting Dolby Atmos content for all streaming services with no audio cutting issues (tested on Netflix, Amazon Prime, Disney Plus & VUDU).

I wasn’t aware, but @GuitarSuperstar had informed me that Android Operating Software (which comes with all/most Sony TV’s) has issues getting Dolby Atmos sound quality.

For example, I guess Disney Plus does not offer Dolby Atmos through Android software? But apparently, if you use a different video source i.e. Apple TV 4K, it will then play Dolby Atmos. So that’s what I did and although a bit redundant when you have a Smart TV with the same apps, I’m now able to stream everything that offers Dolby Atmos content without any issues through the Sonos Arc.

Very frustrating we’re still having to deal with the various issues between different tech companies operating systems and data processing in 2020. Especially when you consider how expensive it can be to get the right equipment that’s capable of playing this high-end video/audio content. You would think by now all content would be available assuming you have the right equipment (4K TV with eARC, Soundbar with Atmos, etc.), but I guess that’s not the case.

Hope you have the same luck!

Thanks!

Sign up

Login to the community