I have, for 2 years now, been following the growth - and particularly success - of Sonos; and it has culminated into my making the notoriously stressful and monumental decision to transfer my home theater/connectivity/audio eco-stystem into the hands of what I considered to be one of the most promising ‘Unicorn’ startups of the the last decade. 

Despite rich, uncomporomised audio quality that unquestionably stands up to the hype; the promise of premium, audiophile quality sound in a sleek, easy-to-use speaker is virtually out of reach for even the most patient and forgiving customers. With the exception of being one of the lucky few who managed to place and receive their order without any delays; loyal, disenfranchised Sonos customers have showed up by the masses to a seldom monitored online community board with a single shared grievance, “IS ANYONE THERE?!?!?!”

Seriously though … did someone forget to pay the phone bill over there? The ONLY interaction I have managed to see from an actual Sonos employee has been from reading the comments on OTHER PEOPLE’S forum posts. Nevermind the 2 mindless hours I sat on hold waiting for the non-existent sales team on the other end to pick up.

$1600 ... sixteen hundred dollars and the belief that I would be treated with the same care and attention to detail that ought to accompany any investment of that size - didn’t seem like such a tall order. However, I noticed that my newfound frustration is just the beginning of a long arduous relationship with Sonos and their elusive customer service team - as I have learned from so many others on this community board.

Take this post as a last offer to retain a lifelong customer who would be pleased with even just a brief update and acknowledgement of the numerous failed attempts to get the smallest bit of clarity regarding the ongoing backorders.