Skip to main content
dashort
Contributor I
December 16, 2020
Answered

Older components failing update and can't be used

  • December 16, 2020
  • 11 replies
  • 467 views

So I have some Sonos components that are not S2 controller compatible.  I have been pleased to see the upgrade program changed so that you don’t have to brick your old equipment.  That being said, this past month has brought some required updates to the older equipment that make it unusable.  The S1 controller indicates that several components need an update, but said update never goes through.  I have restarted all of my network equipment, changed DNS servers, rebooted audio gear and even plugged it in to a network cable, plugged into the switch on the router.  None of this has worked and it seems that I will be unable to use the components I purchased, quite a few actually.

I have been with Sonos since the early days and believe that the system is still the best.  Despite my loyalty, I will not be very happy if I have to trash my existing equipment because of a forced update that never works.

Any help would be greatly appreciated, but I have exhausted all of the advice that I have found on here and on internet search.  

 

Thanks in advance.  

Datarage

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by dashort

Hey John B, thanks for weighing in on this. I think you’re onto a possible solution.

 

My system version is 11.2.4, Sonos OS is S1.

However, I do see that some of the components that are listed as needing an update show that they have Sonos OS 2, version 12.2.2

I’m guessing I would need to revert these components back to Sonos OS S1.  I’m not quite sure how to do that, however….

11 replies

Show previous replies
John B
December 18, 2020

The Sonos website still says:

“While we don’t recommend downgrading your products to S1 after updating to S2, it is possible to downgrade by resetting the S2 products to their factory settings and adding them to an existing S1 system. An existing Sonos product running S1 software is required to downgrade an S2 product back to S1. Note that all settings and preferences will be lost when downgrading a product from S2 to S1.”

This statement is at the following link:

https://support.sonos.com/s/article/4845?language=en_US

The only thing I can suggest is that you call Sonos Support and ask them to help you do what Sonos says should be possible

    Terms & ConditionsAccessibility statement