Spaces & Setups

HiI’m moving into a new flat that has Virgin Media fibre that will be using the Virginmedia 360 Box. I have read a post online (not here) that they had a problem with audio synching and their Beam, that was different for each TV channel so couldn’t be sorted by adjusting the audio delay. The suggested fix in the replies was to turn off Dolby which obviously loses quality and isn’t great.Has anyone else had any problems? Or better still is anyone else using their Beam with a Virgin Media 360 Box with no audio problems?I’ve got a Beam and x2 Sonos One SL’sThanksTom

I just bought a 2020 Samsung Frame and Sonos Arc and I wanted to test the Dolby Atmos feature but when I tried the only app I could get to output Dolby Atmos as shown in the Sonos app was Amazon Prime Video. I’m using the built in apps on the Frame TV. When I play Netflix content that should be Atmos is says Dolby Multichannel PCM 2.0. I have the premium Netflix subscriptions and it says Atmos under the title in Netflix but only Dolby Multichannel PCM 2.0 in the Sonos app. When I play from Disney Plus I get Dolby Multichannel PCM 5.1 at least, and I get Dolby Digital Plus 5.1 when playing Apple TV+. I understand their might be some issues with Disney and Apple, but at the very least Netflix should be outputting Atmos. I’ve also read about all the issues with eArc and audio cutting out with the Samsung Frame, fortunately I haven’t had any of those issues, just the issue of it not outputting Atmos when it should be. Hopefully I’m just missing something simple.

Hi, New here so greetings! Quick question, I have been given a ZP90 and all of my other components are s2 compatible. I have created an s1 compatible network just for the zp90 but it is not showing as eligible for the upgrade program.Do I need to do something config wise to get it registered for the upgrade programme? Thanks.  

Hello, I am looking to add outdoor rock speakers around my pool area and power them with the Sonos Amp. I am still undecided if I want to go with two or four speakers. From what I am reading 8 ohm speakers are the best option with Sonos amp, but I don’t know how the Amp is going to handle the speaker wattage.Here are the three options I am looking at going with:Option 1:One Sonos Amp Two OSD Audio RS670 6.5” Rock speakers Power Handling: 150W Frequency Response: 39Hz - 22kHz Sensitivity & Impedence: 91 dB, 8 ohms Option 2:One Sonos Amp Four OSD Audio RS670 6.5” Rock speakers Power Handling: 150W Frequency Response: 39Hz - 22kHz Sensitivity & Impedence: 91 dB, 8 ohms Option 3:One Sonos Amp Two OSD Audio 8” Omni Rock Speakers  Power Handling: 200W Frequency Response: 30Hz - 18kHz Sensitivity & Impedence: 87 dB, 8 ohms Will either of these options work? Are the speakers I have chosen too much for the amp to handle? Do I need to explore other options? Does the speaker wat

Hi thereEquipmentLG55CX + PS5 + Arc home theater setup (arc + sub + 2 x One SL) PS5 is connected direct to TV via HDMI 2.1 Arc connected to TV via eARC connection using HDMI supplied in box Other devices connected direct to TV via 2.0 HDMI splitterIssueWhen watching normal TV (SkyQ) or using another product, such as a Nintendo Switch, the connection between the devices and the sound output is absolutely fine. No issues. Likewise, there is no issue with Netlifx, NOWTV or Prime services via the TV apps. When you switch the input to PS5, I would say there is a 50/50 chance that the TV/Arc will not handshake properly and there will be no sound output.If you switch back to another HDMI input sound returns immediately. When you switch back to PS5 there is still no sound.If you turn off eARC on TV settings the sound returns, but that is not a fix in my opinion.I am satisfied that the TV/PS5 is setup correctly to pass through bitstream following the recent updates, albeit the app still shows s

hi i’m system integrator i fixed sonos connect to so many of my costumer, but most of them they are asking if the system will automatics play azan 5 time a day with the same time of city azan , Unfortunately  was looking for some app in sonos services but i did not find any app can support me with this any one can help  me with this issue  

Hello everyone. I am in the final stages of determining my future Sonos system. Last bit is trying to include my Pioneer SX-535 receiver and Pioneer PL-530 turntable. I believe all I need to do is connect the receiver using the Headphone Out (front located) and into either the Port or Five. Please let me know if this all makes sense.I am leaning towards the Five because it allows yet another speaker in the home for just a little more cost than the Port, and utilizing the 3.5mm in. I do not have any speakers connected to the receiver. I really want to be able to connect the turntable, radio, and old tapes to Sonos. Will the Five still continue to play even if the receiver is off?I do have some speakers outside that I could connect the Receiver too and utilize the Port, but with a small t.v. outside, I think a cheap separate receiver for that location would likely be best at the moment until a proper AMP/Sonos Outdoor Speaker can be purchased. Thanks for your time everyone,-Adam  

I find several topics about Trueplay not being on Android due to variability of hardware. While i get the point it still seems like at least it could be supported for the Pixel models. Thank you for trying.

Why Sonos discontinued the PlayBase? I think the PlayBase was and still is one of the best design from Sonos, the form factor of the design was great to blend in with your home furniture and also easy to hide. The sound of the PlayBase is amazing and the bass that is coming out of that flat block plate is great  much more that I was expecting the first time I heard it, I actually was impressed. For me the design still one of the best, because it doesn’t look like a bar in front of your TV. I just don’t understand why Sonos just continue with the design and improving his capabilities with Dolby Atmos technology and so on. I hope Sonos use this design again in the future with improvements for Dolby Atmos and HiRes for music. 

I just moved into a new home. My main question right now is, for a gym (converted bedroom), would I be better served to purchase the Sonos Amp and connect two Ascend Acoustics Sierra 2 speakers and Emotiva sub to it (already own them) or to purchase a pair of Play Fives. The bigger story of my setup for the whole home is below. I’d appreciate any advice at all about it. I recently moved and am currently upgrading all of my audio. My prior main room setup was a Denon receiver with a 3.1 setup consisting of 3 Ascend Acoustics speakers and an Emotiva 10” sub. It sounded great, but there were wires (seemingly everywhere), and it was not a part of a whole home / distributed audio system.  The new house is forcing two changes. First, there is a whole home audio system, consisting of 6 pairs of in ceiling speakers in 6 rooms. Second, the living room (where I will do most of my TV watching / hanging out) does not really allow for a wired setup at all and is shaped very audio unfriendly. It has

Hello,I’m researching getting an ARC and have come across a similar question, but one that went cold and was from an Apple TV user, which I am not. The 900F has received a firmware update since it’s release that allows its HDMI 2.0b h/w to allow for eARC throughput and therefore should allow bandwidth for the likes of Dolby ATMOS. EDIT: Argh, looks as though I misread the update notes path for this 900F model, perhaps there’s no hope of eARC for this model… Well, last 2 questions stand, perhaps it’s a worthy soundbar sans ATMOS (i.e. optical)…? Has anyone with this combination tested it thoroughly and have results they can share here?Further, anyone with this combo passing another HDMI in on this TV through to the ARC with success…?Thanks in advance,b

I have three Sonos Player 1s. I saw old posts with this same topics, but no resolution. I have not used these speakers in a week, yet my home Network with 3 Ubiquity APs running about 30 clients show the top 3 highest upload to network are the three Sonos players. Mind you, I have four professional adults working from home and two kids home schooling. Our work apps and video conferences should be eclipsing any other upload. Why the heck is Sonos showing at 140MB, 100MB and 98 MB upload each yet they are not even in use? What the heck are they uploading? I have ipad and iphone apps for Sonos, background refresh turned off, but bluetooth and local network turned on.   Version 11.2.4, Build 57.4.83220, Sonos S1.   use alexa, spotify...

Hello Guys,Newbie here, sorry if I am asking the same questions as some of the experienced members may have answered it in the past.  In my future house, I have a living room space of approximately 13X18 and planning to use Sonos instead of my current Bose 5.1 on wall speakers.  Tv is going to be on wall which is 18 feet above the fireplace. I am planning to put 4 in-ceiling Speakers (2 in the front and 2 in the rear left & right)), one Sonos Sub (3rd Generation), Sonos Play Bar in the center (debating) and Sonos Amp in the same room although I have Denon Receiver. Questions Sonos Play Bar or Sonos Arc ?Sonos Play Bar as I am getter it cheaper or should I go with Sonos Arc (will it make a huge difference)Do I need Sonos Play Bar as centre speaker if I am using 4 ceiling speakers as it will create a phantom channel? In my TV I have ARC. I would like to connect my Nintendo Switch, Cable TV Box, IPTV Box and Blue-ray / DVD player which is currently connected to my Denon receiver via H

Hi! I have a Sonos One and a Sonos One SL. Both are connected to the same 5GHz wifi at home and actually works fine. The only problem I have is that One SL shows up just fine in my network map but Sonos One does not show up. I’ve tried rebooting my Linksys router, factory reset and reconnected Sonos One but it still refuses to show up in my network map. Again, the One SL is showing up just fine all the while. Any ideas/suggestions/help would be much appreciated.

Seems ridiculous that because I chose to have someone give me gift cards for my bday rather than ask them to purchase me a Sonos Move outright (a little pricey of an ask, IMO), that I will have to wait until the product is back in stock to order. That means I will automatically be put at the back of the line...after everyone else orders theirs because I won’t be able to get online until the item is available. This seems to be a major oversight in the Sonos payment system. Disappointing.

I got a Beam last week which sounded great after coming from a 5.1 blu ray player set up, and I added two Play:1 speakers to the set up yesterday and all I can say is Wow.Can anyone recommend any songs or movies that really show case the set up?

Hello, Before buying sonos beam i read that can be connected to fire TV.Now i have it and I have set up everything, Alexa and fire TV app on Alexa and added Beam to it. I can control with voice but I cannot pair the sonos as a speaker. When trying to pair the speaker from Alexa app I only see the Alexa Echo dot. Audio from echo dot works, but I don't understand why I cannot send the audio to Beam. Do you have a solution? Only with arc can be connected? This would suck, because I have a projector and it can be complicated and ugly to bring a cable all over the ceiling.  Thanks Mattia

I am currently using a pair of sonos 1 speakers for my rears in my surround setup. And have an original playbar and sub as well. I am going to update my soundbar to the arc, but I am also debating using in ceiling speakers and a new connect amp as my rear speakers instead. Anyone have any insight on why one is or isn't better ? Is it worth the money? Any gains? Thanks everyone 

Quiero utilizar el altavoz FIVE directamente conectado a un PC por el cable de línea. ¿Cómo puedo quitar del sistema SONOS el altavoz FIVE para que no aparezca en las APPs?

Hi everyone, just wanted to share a quick video of my Sonos app running on Xbox. Its had a major update to make it quick and simple to use with an Xbox controller, and with the Xbox Media Remote. https://www.youtube.com/watch?v=MJ__zshIwcs (there is no audio).

Subwoofer 2 years and one month old .. then just died for no reason ..sonos said it’s out of warranty so basically it’s £600 down the plug hole any one else have the same issue

Dear support,I have 2 play5 (gen2) and 1 AMP. Can I set surround speakers?

here a copy of the email I sent to Sonos, Hi I went online to order a Sonos 1 (gen2) this morning at Sonos home sounds (UK) and found trade in deal for a Sonos connect but when i applied they said they had to suspend the deal for the time being, can you tell me if the deal is being offered by Sonos if not why are your authorized dealers still showing the very iffy salesmanship even misleading dishonest sales techniqueanyone else had this prolem with Sonos home sounds?

I’ve been using a Sonos Arc with a Sub and surrounds since July 20 connected to an LG 77” CX and the system has worked flawlessly. However, this morning when turning on the TV there was no sound. I restarted the TV, swapped the Arc HDMI cable but still no sound. I then took the power chord out of the Arc for 10 mins, plugged it back in again and the problem was resolved. However, a couple of hours later when turning on the TV, no sound from the Arc. All other Sonos devices in the house are working perfectly but not the Arc. I’ve rebooted the router but to no avail. Having worked flawlessly since July I’m now thinking the Arc may have now developed a fault as I haven’t a clue why this problem has suddenly manifested itself. Any helpful comments would be much appreciated, thank you.

Please, I have a system that I share with my family including children. I have some older android tablets do not support S2, and if one of my kids clicks ‘upgrade to S2’, those devices will no longer work. As others have asked, let me permanently turn off the prompt to check S2 compatibility.