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T.Wade
Trending Lyricist I
March 13, 2021

Sonos Arc and 2020 Samsung Frame Atmos issue

I just bought a 2020 Samsung Frame and Sonos Arc and I wanted to test the Dolby Atmos feature but when I tried the only app I could get to output Dolby Atmos as shown in the Sonos app was Amazon Prime Video. I’m using the built in apps on the Frame TV. When I play Netflix content that should be Atmos is says Dolby Multichannel PCM 2.0. I have the premium Netflix subscriptions and it says Atmos under the title in Netflix but only Dolby Multichannel PCM 2.0 in the Sonos app. When I play from Disney Plus I get Dolby Multichannel PCM 5.1 at least, and I get Dolby Digital Plus 5.1 when playing Apple TV+. I understand their might be some issues with Disney and Apple, but at the very least Netflix should be outputting Atmos. I’ve also read about all the issues with eArc and audio cutting out with the Samsung Frame, fortunately I haven’t had any of those issues, just the issue of it not outputting Atmos when it should be. Hopefully I’m just missing something simple.

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GuitarSuperstar
Lead Maestro
March 13, 2021

Yes, it is weird. And Prime Video is extremely limited in their Dolby Atmos content.

Just curious... what does the Sonos app say when playing Atmos content on Prime Video? Does it show Dolby Atmos (DD+)? You’ll have to look under Settings > System > About My System and see what is listed after “Audio In:”.

"Receive with simplicity everything that happens to you." - Rashi
T.WadeAuthor
Trending Lyricist I
March 13, 2021

It just shows “Audio In: Dolby Atmos”. No “(DD+)”.

GuitarSuperstar
Lead Maestro
March 14, 2021

If I change HDMI-eArc Mode to off it changes to Dolby Digital plus 5.1 in the Sonos app when playing Netflix instead of Dolby multichannel pcm 2.0, but never Dolby Atmos.

If you set eARC Mode to off when watching Netflix, is the Passthrough option available?

After some research, it looks like Dolby Atmos isn’t supported on the TV’s native Disney+ and Apple TV+ apps. But Dolby Atmos is supported on the native Netflix app.

Do you have the latest firmware on your TV?

"Receive with simplicity everything that happens to you." - Rashi
T.WadeAuthor
Trending Lyricist I
March 14, 2021

Ya I wasn’t sure about Disney and Apple, but though for sure Netflix should work.
 

No, when I set eArc mode to off I still don’t have the pass through option available while watching Netflix, but it does change from Dolby multichannel pcm 2.0 to Dolby Digital plus 5.1 in the Sonos app. 
 

TV is up to date (version 1462.1). I also reset everything on the TV, reinstalled Netflix, still not working. 

T.WadeAuthor
Trending Lyricist I
March 18, 2021

FYI, I finally figured it out. It turns out there is a ‘Data Usage’ setting buried deep within the Netflix account options and mine was set to ‘Low’. Once I set it to ‘Auto’ or ‘High’ Dolby Atmos started showing up in the Sonos app when watching Atmos ready Netflix shows.

Thanks for all your help. 

    Cleaner89
    Lyricist I
    March 18, 2021

    Can u tell where u found the setting in netflix?

    T.WadeAuthor
    Trending Lyricist I
    March 18, 2021

    I had to do it on my laptop, I couldn’t find it on my phone or tv app. I clicked on my profile in the top right corner and then clicked on ‘Account’, from there I went to the ‘Profile & Parental controls’ section and clicked on the profile I wanted to change, and then it’s the last option, ‘Playback Settings’. Click on change and then you can choose auto, low, medium, or high. I was on low and switching to auto or high starting showing Atmos in the Sonos app.

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