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jrbeir
Contributor I
Mar 7, 2021 1:58 PM UTC

Stop S2 compatibility check banner

Please, I have a system that I share with my family including children. I have some older android tablets do not support S2, and if one of my kids clicks ‘upgrade to S2’, those devices will no longer work. 
As others have asked, let me permanently turn off the prompt to check S2 compatibility. 

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    21 replies

    controlav
    controlav
    Lead Maestro
    Mar 7, 2021 3:09 PM UTC

    This has been solved in multiple other threads, and it disables it at the household level ie no-ones phone will prompt again once disabled.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    jrbeirAuthor
    Contributor I
    Mar 7, 2021 3:35 PM UTC

    Maybe solved multiple times, but no longer works. And I did check every other thread.

    Running latest iOS app S1 11.2.5 and Sonos OS 11.2.4 on S1+S2 compatible device.

    See attached screen shots. No option to disable. 
    Also note Update Automatically is off, yet the prompt appears. 

     

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      controlav
      controlav
      Lead Maestro
      Mar 7, 2021 5:17 PM UTC

      Click Learn More. The official route is (non obvious):

      System→System Tools →System Compatibility Check → Learn More → Continue Using S1 → Confirm

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      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        jrbeirAuthor
        Contributor I
        Mar 7, 2021 6:49 PM UTC

        The attached image is what I get when I go to ‘System→System Tools →System Compatibility Check’. There is no ‘Learn More’ only options are ‘Update automatically’ and ‘Update now’

        There is an option to ‘System→System Tools → Learn More’ but it just opens a web page and no option to ‘Continue using S1’


         

         

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          controlav
          controlav
          Lead Maestro
          Mar 7, 2021 10:18 PM UTC

          You sure there’s no button under Update Now? Looks like you are using an iPad in landscape mode, I would try portrait mode. It wouldn’t be the first time an important button has fallen off the bottom of a Sonos screen.

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          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          jrbeirAuthor
          Contributor I
          Mar 7, 2021 11:39 PM UTC

          Nope, same thing on my iPhone. Thus the reason for my post. 
          Sonos changed something. 

          I may need an S1-only device on the network. Sonos may be determining all S2 capable devices, so force upgrade. 

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            jrbeirAuthor
            Contributor I
            Mar 8, 2021 12:22 AM UTC

            What version of the app/OS are you running?

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            jrbeirAuthor
            Contributor I
            Mar 8, 2021 12:29 AM UTC

            @Sonos please provide a way to permanently hide the S2 upgrade message on networks with S1+S2 capable devices. I don’t want to upgrade, even though all my devices are S2 capable as I have Android tablets/phones that won’t run S2

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              Robótico
              Contributor I
              Mar 8, 2021 5:36 AM UTC

              I second the OP... I have set my system to not upgrade (I too have older equipment that I do not care to get rid of) yet I routinely get notifications that I should update to S2 l. Please just stop the banners and system checks. This is becoming a major turn-off.

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                jswilson64
                Trending Lyricist I
                Mar 9, 2021 7:10 PM UTC

                @controlav I’m in the same boat as well - the options you suggest are not present in my Sonos S1 app on iOS 14.4. 

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