Answered

Hi allI have a Samsung UE55AU8000 TV, which is connected a Ray via optical cable. I use the Plex app on the TV to watch my movies, which are stored on my Synology DS224+ NAS. My movie collection is encoded with HEVC. I like a lot of old films from the 40s and 50s and many of these have AAC Mono audio. When I play one, there is no sound from the Ray :( To get sound, I have to go in to the TV Settings > Sound > Expert Settings, and change Digital Output Audio Format from ‘Auto’ to ‘PCM’ and I’m getting really fed up of having to do this.  Can someone explain:The reason for this; I’d expect mono to be a fairly simple thing to deal with, and regardless of how many speakers there are, they should all simply play the same mono signal. Would that not be a better solution? If my solution is the correct one, if not, is there another way of dealing with this? I have ordered an Apple TV 4Kand intend to use the Plex app on that instead of the one of the TV. Not for this reason especially, bu

Did the new update change the UI for the app when selecting a music source for a specific room?  

I use a couple Sonos at work, and wanted to check on the volume limit because it felt louder than normal. I cannot find the volume limit or EQ on the Roam??? There is EQ for the Sonos One SL's but no volume limit either?I'll have to check my home system when I get off work. But have anyone else had this issue? 

I recently jumped on the Sonos bandwagon with the Arc Ultra, Sub-4, and a couple of Era-300 (happy happy happy).But I just noticed that Google Assistant is not listed as an assistant I can install from the app.Is this just because it is new or something?

Please don’t give me BS answer “ oh you can use whatever platform”. I have set my preferred to you tube music and when i say hey sonos play _______ it plays it on Spotify!??? whyyyyyyyy it’s so frustrating. Sonos stop pushing services on me. it’s bad enough i can’t use my own sources lag free but you guys are making me choose a music platform too like c’mon!  

Hello,I have a Beam (gen 1) hooked up to my TV via HDMI arc input. I also have a pair of Play:5 (Gen 2) as surrounds. Been running this set up for a few years now to listen to music streamed via Deezer directly on the Sonos app and watching TV,. I also have Sonos dotted around the house and sometimes link the speakers up to play the same music throughout the house. No issues and fairly happy with this… until now! I have recently acquired a Musical Fidelity E100 integrated amplifier with multiple inputs, which is an ‘old school’ late 90’s amplifier (75W per channel), with a matching CD player and external Digital to analogue converter (DAC) Unit I am told that the amplifier was, in it’s day, a high end piece of kit. I wired in some passive speakers of a nondescript brand and have LOVED listening to my old CD’s since. It is wired as CD player>DAC>Amp>Speakers. I was really surprised to find the sound quality of this older setup compared to streaming Deezer through the pair of 5’

The manual says to turn the collar counter clockwise in order to swivel but is it so tight I don’t want to break it. Anyone have the same issue?? I searched on YouTube and no one else seems to have this issue..

I don’t see a way to turn off music overnight.  I’ve left music on outside before and my neighbors didn’t appreciate it. The best idea i have is to plug my Sonos amp into a timed outlet.  This will force the zone to be off during established quiet hours.   is there a better way to do this?

Before the last update I could play music directly from my iPhone to the beam. Now only the tv shows up on the Sonos app as playing in the lounge

Bonjour, Je voudrais savoir s'il est possible de brancher une seule enceinte ceiling a l'ampli sonos ?Merci de votre retour  Moderator edit:Google Translate-Hello, I would like to know if it is possible to connect a single ceiling speaker to the Sonos amplifier?Thank you for your feedback

I have recently changed router and have gone through the pain of having to factory reset 4 x Play 1 and a Soundbar. The Play 3 will not factory reset but I will figure that out. When I reset the Port using the SONSO App it has been added to a new system rather than adding it to the one with the Play 1s and Play bar, even though it is on the same wi-fi network. Resetting the port was a painful process as it is buried at the back of a cabinet. Is there a way to move the Port from one system to another? I have had SONOS for over 11 years and I am seriously close to getting rid of it.

Had two Era 100 Pro’s installed today but the installer and I cannot figure out how to get them working properly for surround sound. Can I use a PoE switch w/o the uplink OR do I have to use PoE Injectors and a switch combo to get the Pros into wireless mode? The installed had a 65W 5-Port GB switch with 802.3af/at PoE+ ports, 30W max per Port 65W total for all PoE+ ports. Thanks 

Is there a way to use a Sonos Move (or any other SONOS speaker) with a wireless headset that communicates via a USB drive to a battery pack for use teaching fitness classes?

Despite spending lots of time on the phone to the retailer’s help desk,  and searching every avenue, I’m still getting GMT time zone instead of New Zealand (GMT + 13 hours).  I’ve read that Sonos app automatically changes zones but not for me.  The local Sonos help desk is ‘off line’ and the website offers no help to a non-techy like me!

Can I use a echo pop on my sonos play5 gen 1 ?

Has anyone had luck adding their music library from a Synology NAS with DSM 7+ to a S1 configuration?  After Hours with L2 support they finally told me, oh it wont work with DSM 7, you may want to downgrade back to DSM6. I just want to see if anyone out there has been able to add the music library under these conditions.Thank you, Mike

I have a set up with Sonos Arc, Bass, and 2 ERA 100s and they don’t sound really good with youtube tv live via Apple TV. I have tried everything I believe. Everything comes out of the Sonos ARC and hardly out of the ERA 100s.  They were expensive and I would like it to work properly….I used the music app through sonos and music came out great!!

Hi, I’m really hoping someone can help as this is driving me crazy! I have a very simple setup in my office. Internet comes into my office into a TP-link AX300 router and then use a deco XE75 pro mesh network for the wireless. Wireless is turned off of the TP-link AX300 and the Deco is in wifi router mode. I have a single sonos era 100, wirelessly connected to the primary deco in the same office, only a few metres away. Signal is therefore very strong. The problem is that spotify keep randomly pausing for 5-10 seconds and then restarting. This originally started with a sonos one gen 2 towards the end of last year. I decided to sell and replace with the sonos era 100 and all was well for a couple of months but the same problem has repeated itself over the last week.Updates are up to date on the Deco mesh and on the sonos era 100. I’ve tried reading around this for so long and toyed with so many different settings/options that I honestly don’t know what is right and not any more!In the s

Hi All,I have recently upgraded to an Arc from a Playbar.I have an LG TV that's 4 years old but has an Arc port, I also have my Sky Q box connected via HDMI to the TV.I believe I have followed all of the setup instructions, however, only half of it seems to work.When I tell Alexa to turn on the TV she does but not the Sky box, I have to do that manually. However, when I turn the TV OFF manually it turns both off.When I ask her to turn off the TV I get the start and end notifications but nothing happens.Room is:- TV Room and has Arc, 2 play 1’s and a sub, Arc & TV have Ethernet connections, Port from Q box is HDMI 1, Arc is in the HDMI (ARC) port.Thoughts and possible solutions gratefully accepted. Martyn

I’ve just purchased a new Sonos Roam 2, My Sonos app found it straight away and added it to my system.I’ve added the Alexa voice control and the Sonos skill to Alexa app also the BBC Sounds Skill.I’ve added the BBC sounds service to the Sonos app.When I ask Alexa to play BBC Radio 2 for example it selects BBC World Service West Africa.  I can select Radio 2 from the Sonos app with no problem.  

As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS.    Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos;  IOS will get there error message ‘There may be a problem’.   Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect.   All Sonos devices and controller are up to date.   Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is curr

Hi Sonos Community,I’m having an issue with my Sonos Arc when streaming Dolby Atmos content via my Apple TV 4K. The audio intermittently drops out for 1-2 seconds during playback, especially on Netflix and Disney+.Setup Details:Soundbar: Sonos Arc Streaming Device: Apple TV 4K (2nd Gen) TV: LG CX OLED Connection: eARC enabled with HDMI 2.1 cable Network: Strong Wi-Fi connection with no noticeable interruptionsTroubleshooting Steps Tried:Ensured all devices are running the latest firmware and software versions. Replaced the HDMI cable with a certified Ultra High-Speed cable. Adjusted Apple TV audio settings between “Auto” and “PCM” modes. Reset both the Sonos Arc and Apple TV, but the issue persists.Questions:Is this a known issue with the Sonos Arc when handling Dolby Atmos via eARC? Would switching to a wired Ethernet connection for the Arc improve stability? Are there specific settings on the Apple TV, LG TV, or Sonos app that could resolve the audio drops?Any advice or insights woul

I have a beam & move speakers which I connect to via  a Sonos port. I want to play my Brennan B2 and my Pro Ject Primary E turntable thru my Sonos port. I have purchased a Pro Ject Phono Box MM and a Prozor bi-directional switcher plus all the relevant cables to achieve this. I just need to set it up correctly  -  HELP!!!Moderator edit: edited for clarity

So I have a Move 2 for my garage home gym and I’m looking to add a pair of Era 100s and a sub mini to the gym for music only. I know I can’t pair the Move 2 in stereo with the 100s and sub mini but can I pair the 100s, sub mini and move 2 all on the app to play the same music at the same time? I don’t need left or right stereo setup, I just want more sound with some bass for working out. I love the Move 2 but I want more but I want to make sure they can all be paired on the app and play together at the same time. 

I have a pretty extensive Sonos system throughout my home.  The sound quality and volume on a gen 1 play 5 has deteriorated lately.  Lower volume and distorted sound. I performed a hard reset with no improvement.  After the reset, I could not trueplay tune it as it repeatedly noted an error msg. about background noice.  There was no background noise. I tried a dozen times, no success. I’ve read about various failures of this speaker and whether or not a fix is available. I’d appreciate any advice on a solution, or is this expensive speaker now a brick? i think I might have sent this speaker back to Sonos once before when it was nearly new for the same or another issue, not sure. Thanks, Mike