system not found on mac

Forum|Forum|1 year ago
February 11, 2025
5 replies
434 views

Hi, My macbook air is not finding my system but my phone app does but 3 products are not connected on there also.. I have reset everything and initially all lost products connected but dropped out after a couple of minutes.

so, I can control remaining 3 products with iphone x (3 products not connected) but macbook cant find anything now. been running fine for last year or so.

have done resets and renewed apps.

any help would be good

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Best answer by controlav

Enable the “local network” permission for the app. This is a new feature of MacOS, and Sonos docs and support don’t know about it.

Airgetlam

Please stop ‘resetting’ the Sonos speakers, at best it erases information Sonos might use to help the situation.

What kind of router/network do you have? Without a lot of detail, it’s hard to tell, but it seems as though different devices are on different subnets, something Sonos doesn’t handle. You might try turning off all network devices except the main router, and see if all the devices show back up. If so, there are likely changes that need to be made.

Or, you could call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

S

slasherAuthor

Contributor I

thanks for reply, system was working fine with 3 products used alot with the phone and 2 play 1’s and sub mini rarely used, its the plays and sub that won’t connect, was holding out ringing as normally takes a long time wityh them.

router has been switched off and on to see if that helps, but no

Airgetlam

If the Sonos devices aren’t unplugged/powered off while the router is rebooted, you’re not getting the full effect.

I’d still recommend you call Sonos Support directly to discuss it.

Bruce