Answered

Hey guys.  I am purchasing a Sonos sub tomorrow via Facebook marketplace. I have the serial number please can someone tell me what generation it is.  1302*********** Thanks. Moderator edit: Serial number recorded and removed

wir wollen Sonos auf Reisen im Womo nutzen. Wlan/Netzwerk ist in manchen Ländern nicht vorhanden.Gibt es eine alternative Nutzbarkeit der 3 Lautsprecher ohne Wlan?

The app is not working with my Sonos Era 300, No product found

Hello everyone,in my Sonos app on my Windows computer under “select a music source” I have both “music library” and also “sonos playlists”. available. I have two questions, which I hope can be addressed.The sonos playlist folder shows all of my music whereas the music library shows most but not all of my music.  Why might that be ? The Sonos app on my Ipad just shows the music library but not the sonos playlists folder. Why might that be ? Any help would be much appreciatedModerator edit: changed “the” to “not” at request

So I own 2 KEF Q550's and a Sonos AMP + Sub Gen 4. The sub seems to have a slight (obvious?) delay due to being connected via wifi. Is there anything I can do to get rid of this?I know having only Sonos speakers would probably fix it but i'm not in a financial position to upgrade everything to sonos (and weirdly enough, people tell me the KEF's give a better sound were I to replace them for a Arc Ultra?) Overall I'm very happy with the AMP and Sub.Thanks!

I am about to connect my ERA300 via the uSBc input to a record player phono out. Does this mean I cannot also stream music to it from other devices without a full reset?

After multiple threads (since closed) the app still defaults to the wrong room when it's started.  Yes, I have a den and yes I occasionally play music in it.  But 99 times out of a hundred I listen in the living room.   App starts  up showing den even if music is on in living room.  I've renamed the rooms, deleted and reinstalled the app.  No avail.  I get why the CEO got ousted - he should be.  Hopefully Conrad can return the Sonos app to a user friendly, intuitive and working piece of software.Rant aside - if somebody has a fix I will humbly use it and apologize.  

I am setting up my new Sonos Five and use Deezer as my streaming service. Using the Sonos app I click add, choose, Deezer, I have an account but doesn't ask for my Deezer login details?Instead it says 'please authorise Sonos to use your Deezer account'. The authorise button appears and when you press it it simply opens my Deezer app and there is nowhere to 'authorise'  Please help?! Thanks 

I'll contact after-sales in the evening to check, but I'd like to consult the community if you're having this problem.my product is era 100, android sonos app volume control still has a 5 second delay, is it fixed? my app/system has updated. help!!!there is a sonos reply: https://shorturl.at/fI6KCbut it's 4 month ago, i don't know if you fixed it. Note that I don't think it's a wifi network issue, as my streaming music playback, pause, and resume functions are instantaneous. It's just volume control delay

Can I reduce the bass on the play bar when watching tv?

Which preamp with sonos amp + turntable audio technica lp120 ?thanks

a few weeks ago my sonos library started giving me multiples copies of some albums. I think even though all my albums are in different folders and have consistent “album artist” is it now giving me an entire different albume for each song artist! This makes compilation albums completely unusable. It’s not the controller, as this is consistent with ios, win11 and Sonopad controllers. Check out this image!  

I am trying to play Podcasts from from Spotify but you can't search on them and I tried creating a play list of podcasts and you can see the play list in Sonos, but not play it.

Sub min always disconnects when switch the tv off

I saw post on here from a year ago but that topics closed now where someone described a metallic sound whilst viewing 5.1 dolby content that cleared when forcing to pcm instead but the pcm upset the balance. I just wanted to say that I too have noticed some issues when the Ray connected via optical to my Sony TV with 5.1 content that I suspect might be the same issue.  I would describe the problem is, that for some reason the surround channels are being mixed to mono through the Ray and are very slightly out of phase with each other, thus creating this awkward flanger type sound when mixed together. I’m reasonably confident (but not 100%) its just the non-stereo surround channels causing this, so its most noticeable on background/fx type sounds.The normal stereo component seems ok (not that you can really sense stereo on the Ray, god knows why they thought it was a good idea to place the tweeters so close together!!) Kinda have a love/hate relationship with this thing. The Trueplay wor

Hello! i have two the sonos era 100 and i can succesfully connect to one on the app and my phone but for what is the second era 100 i can connect to my phone but not the app.. also when it is connected to my phone no sound from the phone is coming out but you can hear the original noises from the speaker does anyone have any ideas?

I have many speakers through the house, about 7. I really enjoy the sound and have for years and i tell others to get the system.  But Why do speakers drop out of wifi and become hard to load back un. Can you make auto reconnect easier?     Using fios mesh, setup a specific guest wifi for sonos, yet most speakers drop off, and others continue to work. I reboot when I can. 

Brand new Sonos AMP. Hardwired by ethernet.   System audio speakers and active hub. Speakers have been working flawlessly for 5-10y.  Playing either Spotify / Line In / Arc in, and amp shuts off after some minutes, red LED blinking.  The SUB-output continues to play, so it’s not a network/streaming issue. Trippled checed speaker wiring. Checked speakers with multimeter and they both read 4.1-4.2 Ohm. 

Hi, yesterday I purchased arc ultra and after 9 years switched from playbar. Till yesterday I had no issues streaming music via airplay. Since yesterday I tried everything to make it work and nothing helps … Few details : My setup : One and One SL as surround, SUB ( probably gen 1), sonos arc ultra. With TV everything works great, through sonos app I am able to stream the music ( even by Apple Music or Spotify app - only if I use it by Sonos App) I tried to reset the whole setup. Tried to reset the app, erased the app and installed again, erased apple music and spotify, and installed again I restored again everything to factory setting and build the system from scratch. Nothing helps.  On wireless connection everything work flawless, only when I put the Ethernet cable it the arc ultra stops connecting by airplayI haven’t tried disconnecting the system and checking each of the components separately, but what’s the sense ? I want to use it in this configuration, not separately ?  

I have a Ubiquity Unifi network with a separate VLAN for my Sonos speakers. They all work perfectly fine (set on SonosNet) + a Roam on WiFi, except for the Era 100 (which is connected to ethernet with the Sonos Combo Adapter). I am unable to connect any device via AirPlay. When I move the Era back into LAN (same VLAN as other devices) it works instantly.

I’m new to any kind of smart speaker and have been given the Era 100 for my birthday. I have successfully set the speaker up using the app on my iPhone, and have added my Spotify and BBC Sounds accounts. I am having a problem with voice command: Hey Sonos responds to Spotify but not BBC Sounds. The app shows that my BBC account has been added to content and the speaker will play only live stations via the app, but Hey Sonos either tells me it can’t find the content, or plays Nigerian BBC Haus (!) or else some random music. Also, Sonos won’t tell me the weather forecast even though my iPhone shows my location settings correctly. Please can anyone suggest a fix? It’s very frustrating and disappointing! Thanks

Sometimes when the TV is NOT on, there will be a couple of seconds of audio coming from the Arc.  It happens every few days.  Any ideas?Inputs to the TV are:  Cable box;  Roku Streaming box; & Oppo BluRay player.Note:  The cable box and the Roku do not have shutdown capability via the remotes, so they usually remain powered up. 

Using my Samsung phone I connect with sonos and select Music Library. When I select songs to play a specific song sonos plays the first song in the last playlist I played. How do I exit from the previously selected playlist? 

I bought a pi zero 2 w and installed samba.  I put my music in the music folder on the SD card with the OS.  The pi zero has a static ip and the smb.conf file has ntlm=yes in the global section.  Sonos accepts the music share but all of the folders are empty (i.e. songs, artists, genres, etc).  Can someone help resolve this?  I have a Sonos one, a move, a beam and a play 1.  They all play nice with the Sonos app but the app doesn't display the music.

I connected my TV ( Philips ) to my Sonos Play Bar and Sub, works fine, but when I ad one or two extra Play ones the signal for these extra speakers is very unstable ! Somebody any tips !?