Cannot play on Beam or Symfonisk directly from Spotify. My devices show in the device list, but when choosing a Sonos device, it just blinka for awhile and the reverts to the phone. Been like this for the past two weeks. Playing through the Spotify app works fine, playing from Spotify to other devices (Google cast devices) also works as intended, so Sonos seem to be the culprit here. This needs to be fixed. (Same issue from Pc)
Hi
I’m sorry to hear that you’re having issues playing to Sonos through Spotify Connect. I’ve given this a test on my system and I was able to use both my phone and computer to cast to my Sonos.
A recent update has added stability improvements for Spotify Connect, so I’d recommend making sure the Spotify app, Sonos app, and your Sonos speakers are fully up to date. If everything is running the latest firmware, then re-authorize Spotify in the Sonos app by heading to Account → Content Services → Spotify → Primary Account → Reauthorize Account.
It’s also worth rebooting your network and Sonos system as Spotify Connect will work through your home network. You can do this by powering off your Router → Additional networking equipment → Sonos speakers → and devices running the Sonos app, for around one to two minutes. Once they’re back online, try and use Spotify Connect again.
If the above doesn’t help and you still can’t cast directly from the Spotify app, then I’d suggest submitting a diagnostics within 10 minutes of Spotify Connect failing and then reaching out to our support team for further troubleshooting and assistance.
I hope this helps!
Thanks for reaching out. I’ve tried most options here:
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