Cannot play on Beam or Symfonisk directly from Spotify. My devices show in the device list, but when choosing a Sonos device, it just blinka for awhile and the reverts to the phone. Been like this for the past two weeks. Playing through the Spotify app works fine, playing from Spotify to other devices (Google cast devices) also works as intended, so Sonos seem to be the culprit here. This needs to be fixed. (Same issue from Pc)
Best answer by fregor77
I'd just like to inform you that my issue was solved by the Spotify technical escalation team. All my data from my"defective" account was transferred to a new account that I created for testing purposes. I also talked to 2nd line support at Sonos, who seemed to know about the problem.
+17Hi
I’m sorry to hear that you’re having issues playing to Sonos through Spotify Connect. I’ve given this a test on my system and I was able to use both my phone and computer to cast to my Sonos.
A recent update has added stability improvements for Spotify Connect, so I’d recommend making sure the Spotify app, Sonos app, and your Sonos speakers are fully up to date. If everything is running the latest firmware, then re-authorize Spotify in the Sonos app by heading to Account → Content Services → Spotify → Primary Account → Reauthorize Account.
It’s also worth rebooting your network and Sonos system as Spotify Connect will work through your home network. You can do this by powering off your Router → Additional networking equipment → Sonos speakers → and devices running the Sonos app, for around one to two minutes. Once they’re back online, try and use Spotify Connect again.
If the above doesn’t help and you still can’t cast directly from the Spotify app, then I’d suggest submitting a diagnostics within 10 minutes of Spotify Connect failing and then reaching out to our support team for further troubleshooting and assistance.
I hope this helps!
Thanks for reaching out. I’ve tried most options here:
I have exactly the same issue than fregor77, I could have written that with the same words.
I’m also encline to think the last release of Spotify brought this issue as the rest of my family still has an older version of Spotify and can connect with no issue…
The support team has been pretty clueless so far with no solution in sight. I understand they're trying to exlude user faults, but I think they need to take a better look at the logs on what's going on with Spotify connect and the local network. Last suggestion was to activate WiFi instead of ethernet to my speakers. Of course this didn't do anything to the problem, as ut is the same network.
Weird thing happened: I noticed that I could not join any Sonos Amp neither from my iPhone neither from my iPad with my account. So I logged out from Spotify and logged in with another account from my family. And then the Spotify app was able to connect immediately to any Sonos device! So it appears it is somehow linked to my Spotify account, how weird is that???
Could you try?
Wow, you're actually right DrGreen, I logged on with my daughters account on my phone, and it worked flawlessly... How do one approach this?
Don’t know, so irritating…
Have you read this one?
I’ve tried removing all Spotify accounts from Sonos, from Alexa as well, I uninstalled the Spotify app from my Mac, nothing changes.
And also found this poar
but don’t expect much from support…
I have the same issue and have a level 2 support call for it (without any result...). I've stumpled upon this thread and can confirm that the issue is linked with my Spotify account. I've created a throwaway Spotify account and can use Connect with that account. Switching back to my regular account the problem returns…
There seems to be a relation with certain Spotify accounts
Thank you for jumping it, please keep us in touch about any solutions from the support… Are you in touch with both Sonos and Spotify?
Not sure whose responsibility this bug comes from…
Do you also have Alexa running in your place?
Spotify connect seem to work fine with another device I have - Revo Superconnect, so the issue has to be related to Sonos s well.
Good point, will try with my Denon AVR that has Spotify connect as well…
Weird thing by the way: I am now unable to connect to some devices with the other account that worked fine! Out of my 8 Sonos amps and 3 Sonos One/Move, I can now only connect to 3!!! (and still none with my primary account of course)
Can confirm though, I made a fresh Free Spotify account - which works as intended on my Sonos speakers, directly from the Spotify app.
I'd just like to inform you that my issue was solved by the Spotify technical escalation team. All my data from my"defective" account was transferred to a new account that I created for testing purposes. I also talked to 2nd line support at Sonos, who seemed to know about the problem.
Many thanks for the follow up fregor77… Any advice or I should proceed to directly contact the Spotify technical escalation team?
Possible to create exactly the same account under the family premium account with the same email?
Many thanks for the follow up fregor77… Any advice or I should proceed to directly contact the Spotify technical escalation team?
Possible to create exactly the same account under the family premium account with the same email?
I'm afraid you might have to drag through the common fault support before you can get any action from the 2nd line support... They cancelled and refunded me my current family account, so that I could create a new one for the new account. An a little heads-up: not everything is possible to transfer:
"Here's what we can transfer:
Your Liked Songs (with dates added)
Saved albums and podcasts
Playlists you followed, including any saved Blends
Playlists you created (with followers)
Account followers
Notification settings
Any personal details registered, e.g. your display name and date of birth
This doesn't include:
Your display photo
Artists/people you follow
Your listening history
Made For You playlists, e.g. Discover Weekly and Daily Mix, which will start fresh
I have exactly the same problem. It happened the moment I updated my system to the new app (I kept the old one as long as possible). Few days ago it worked well, I didn't change anything on my side, non-Sonos devices keep working normally. So it is obviously related to Sonos as well. Sonos support was trying to help but nothing was working, eventually I was offered absurd recommendations like turning off DHCP. If nothing helps, I will transfer my Spotify account to a new one. I cannot even imagine I would buy any Sonos product in the future after this app fiasco.
I confirm that Sonos support was useless… A shame.
Spotify support proposed to migrate only my account ((after 5 hours spent with 5 of them!) but by luck I said not yet, because other family accounts starts to work with Spotify Connect to Sonos any more!!!
so lame…
Had the same problem, but solved the issue. You have to add your spotify account in the sonos app. I had my families accounts but not mine, hence it didn’t work. After i added mine it worked fine!
I eventually managed to get back the Spotify Connect functionality. Neither Spotify nor Sonos support was helpful. So I eventually reset all speakers to factory defaults and it works now. Yes, it is pain in the a**, I lost several hours on support chat, browsing forums etc. But it works now. Well, it is much less reliable than with the old app, the reactions are slow, sometimes the connection is not established, grouping fails very often but I am glad my system more or less works after the update.
The solution with re-adding my account to Sonos app didn't work for me.
Had the same problem, but solved the issue. You have to add your spotify account in the sonos app. I had my families accounts but not mine, hence it didn’t work. After i added mine it worked fine!
Sounds like another issues all together, I tried this as well with no result.
Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied.
If this doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I’ve tried everything except a reset of my 13 Sonos amps, because that really would be a pain in the a.. considering my smart home integrations…
Am I the only one naive enough to think Sonos will solve that with a soon update??
If the issue is with your router, and not the Sonos themselves, it will be a long wait. Sonos is a client to your network, they can’t control it.
Reserving IP addresses in your router’s DHCP table does the same thing as the restart process, on a more permanent (relatively) basis, if you prefer. Instruction would be in the ripouter’s manual.
So if it’s a router issue, how come my wife and kids Spotify’s accounts work flawlessly and only mine is not?
Same Spotify premium family account, same network, same Sonos…
Sorry, was responding to your question in the post immediately before it, and not your general situation.
If your account isn’t working, but your kids and wife’s are working fine, I’m not sure how it could be a Sonos issue. The only way in my mind is that all accounts are treated the same by Sonos.
If that’s the case, I’d suspect an issue with the Spotify end of things, certainly not on Sonos’ side. I’d be talking to Spotify’s CS, not Sonos’.
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