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fregor77
Contributor I
December 18, 2024
Answered

Spotify connect

Cannot play on Beam or Symfonisk directly from Spotify. My devices show in the device list, but when choosing a Sonos device, it just blinka for awhile and the reverts to the phone. Been like this for the past two weeks. Playing through the Spotify app works fine, playing from Spotify to other devices (Google cast devices) also works as intended, so Sonos seem to be the culprit here. This needs to be fixed. (Same issue from Pc)

 

 

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    fregor77Answer
    Contributor I
    December 27, 2024

    I'd just like to inform you that my issue was solved by the Spotify technical escalation team. All my data from my"defective" account was transferred to a new account that I created for testing purposes. I also talked to 2nd line support at Sonos, who seemed to know about the problem.

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    DrGreen
    Trending Lyricist II
    December 24, 2024

    Good point, will try with my Denon AVR that has Spotify connect as well…

    Weird thing by the way: I am now unable to connect to some devices with the other account that worked fine! Out of my 8 Sonos amps and 3 Sonos One/Move, I can now only connect to 3!!! (and still none with my primary account of course)

    fregor77Author
    Contributor I
    December 24, 2024

    Can confirm though, I made a fresh Free Spotify account - which works as intended on my Sonos speakers, directly from the Spotify app.

    fregor77AuthorAnswer
    Contributor I
    December 27, 2024

    I'd just like to inform you that my issue was solved by the Spotify technical escalation team. All my data from my"defective" account was transferred to a new account that I created for testing purposes. I also talked to 2nd line support at Sonos, who seemed to know about the problem.

      DrGreen
      Trending Lyricist II
      December 27, 2024

      Many thanks for the follow up fregor77… Any advice or I should proceed to directly contact the Spotify technical escalation team?

      Possible to create exactly the same account under the family premium account with the same email?

      fregor77Author
      Contributor I
      December 27, 2024

      Many thanks for the follow up fregor77… Any advice or I should proceed to directly contact the Spotify technical escalation team?

      Possible to create exactly the same account under the family premium account with the same email?

      I'm afraid you might have to drag through the common fault support before you can get any action from the 2nd line support... They cancelled and refunded me my current family account, so that I could create a new one for the new account. An a little heads-up: not everything is possible to transfer:

       

      "Here's what we can transfer: 

      Your Liked Songs (with dates added)

      Saved albums and podcasts

      Playlists you followed, including any saved Blends

      Playlists you created (with followers)

      Account followers

      Notification settings

      Any personal details registered, e.g. your display name and date of birth

       

      This doesn't include: 

      Your display photo

      Artists/people you follow

      Your listening history

      Made For You playlists, e.g. Discover Weekly and Daily Mix, which will start fresh

      MH92
      Lyricist III
      December 31, 2024

      I have exactly the same problem. It happened the moment I updated my system to the new app (I kept the old one as long as possible). Few days ago it worked well, I didn't change anything on my side, non-Sonos devices keep working normally. So it is obviously related to Sonos as well. Sonos support was trying to help but nothing was working, eventually I was offered absurd recommendations like turning off DHCP. If nothing helps, I will transfer my Spotify account to a new one. I cannot even imagine I would buy any Sonos product in the future after this app fiasco. 

      DrGreen
      Trending Lyricist II
      December 31, 2024

      I confirm that Sonos support was useless… A shame.

      Spotify support proposed to migrate only my account  ((after 5 hours spent with 5 of them!) but by luck I said not yet, because other family accounts starts to work with Spotify Connect to Sonos any more!!!

       

      so lame…

      JacobNejderås
      Lyricist I
      January 6, 2025

      Had the same problem, but solved the issue. You have to add your spotify account in the sonos app. I had my families accounts but not mine, hence it didn’t work. After i added mine it worked fine!

        MH92
        Lyricist III
        January 6, 2025

        I eventually managed to get back the Spotify Connect functionality. Neither Spotify nor Sonos support was helpful. So I eventually reset all speakers to factory defaults and it works now. Yes, it is pain in the a**, I lost several hours on support chat, browsing forums etc. But it works now. Well, it is much less reliable than with the old app, the reactions are slow, sometimes the connection is not established, grouping fails very often but I am glad my system more or less works after the update.

        The solution with re-adding my account to Sonos app didn't work for me. 

        fregor77Author
        Contributor I
        January 6, 2025

        Had the same problem, but solved the issue. You have to add your spotify account in the sonos app. I had my families accounts but not mine, hence it didn’t work. After i added mine it worked fine!

        Sounds like another issues all together, I tried this as well with no result.

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