Spotify connect

Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied. 

If this doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I’ve tried everything except a reset of my 13 Sonos amps, because that really would be a pain in the a.. considering my smart home integrations… 

Am I the only one naive enough to think Sonos will solve that with a soon update??

If the issue is with your router, and not the Sonos themselves, it will be a long wait. Sonos is a client to your network, they can’t control it. 

Reserving IP addresses in your router’s DHCP table does the same thing as the restart process, on a more permanent (relatively) basis, if you prefer. Instruction would be in the ripouter’s manual. 

So if it’s a router issue, how come my wife and kids Spotify’s accounts work flawlessly and only mine is not?

Same Spotify premium family account, same network, same Sonos…

Sorry, was responding to your question in the post immediately before it, and not your general situation. 

If your account isn’t working, but your kids and wife’s are working fine, I’m not sure how it could be a Sonos issue. The only way in my mind is that all accounts are treated the same by Sonos. 

If that’s the case, I’d suspect an issue with the Spotify end of things, certainly not on Sonos’ side. I’d be talking to Spotify’s CS, not Sonos’.

But Spotify Connect is perfectly working on my Denon…

it’s definitely a Sonos issue as it started following their latest release in early December 

There's an update to the speakers from Sonos today, you might wanna try and see if this resolves anything.

Oh wow, thank you Fregor! Will try now…

On your side, still all ok after the Spotify transfer? 
 

FYI a second account of my family starts not to work either…

No luck, it did not fix the problem.

Hey everyone. I found a solution that worked for me. 

TLDR: probably not going to be a fix for everyone, but possibly a fix for a few. If you have Google Home linked through your Sonos, and have Spotify as the primary music source. Tell Google to play a song via voice command through a voice assistant enabled speaker. Once I did that, the issue has gone away, and Spotify connect to works perfectly across the board. Even on zones that do not have voice assistant capabilities. 

Similar situation as everyone else. Spotify connect works perfect across my other devices, including my Google TVs, nest hubs, and Devialet speakers. But on Sonos, it wouldn't establish the connection. Playing spotify from inside the sonos app resulted in music playing, but not showing in my spotify app as playing, like it normally would. 

For reference, I own a high end low volt integration company based out of socal. We have deployed hundreds of Sonos systems across residences and businesses. So far we have had nine clients with this exact same issue (all Google home systems in some capacity) stemming back from mid to late December.

I have Sonos across my home, including the backyard, and almost exclusively use Spotify connect for music. Along with Google assistant for light and other controls. I only use the Sonos app for grouping and ungrouping. My system started doing this exact issue two days ago, so it then became personal.

After a multiple hour Crusade earlier today, trying everything but migrating Spotify to a new account, or resetting my whole system (not a practical solution, especially when it comes to finding a fix for my clients) I found a post on reddit of someone, in passing, saying they asked Alexa to play a song from spotify. Which then failed. They asked again, it worked, and spotify started registering that a song was playing in the zone.

So on a Hail Mary attempt, I simply asked my living room system (Beam Gen2 + Google assistant) to play a specific song from spotify. It took quite a bit longer then usual for her to finally get the song playing, but she did. Once it started playing, I opened up spotify, and VIOLA, it's showing the song that's playing, with living room as the device. So I then selected my phone as the playback device and tried connecting to other areas of the house. All of them worked, first try, minimal delay (normal)

So far this solution has worked for 3 of my clients that were able to test the theory today as well. 

So my recommendation; if you have Alexa or (especially) Google home setup, and use spotify inside those control systems, simply ask for a specific song to play, and if should fix the broken link.