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Ying-Jie.Lee
Contributor I
November 18, 2024
Answered

Sonos App, No option to setup new system on windows desktop app

  • November 18, 2024
  • 2 replies
  • 596 views

Hi, I have Sonos SL one speaker and downloaded the Sonos windows desktop app but not getting an option to setup new system as only getting pop up with two options. 

  1. Connect to existing system 
  2. Learn how to setup which takes me to online sonos website to download app again. 

 

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Best answer by Ken_Griffiths

That’s correct, the PC/Mac desktop Apps had their system administrative features removed years ago and have been in ‘maintenance mode’ for a very long time. I expect to see them obsoleted in the not-too-distant future and replaced with the Sonos Web App - that too has no system administration either.

You will need to use a Sonos mobile App for system setup, as mentioned in the following Sonos system and app requirements…

https://support.sonos.com/en-us/article/sonos-system-requirements

https://support.sonos.com/en-us/article/sonos-app-requirements

2 replies

Ken_Griffiths
Ken_GriffithsAnswer
November 18, 2024

That’s correct, the PC/Mac desktop Apps had their system administrative features removed years ago and have been in ‘maintenance mode’ for a very long time. I expect to see them obsoleted in the not-too-distant future and replaced with the Sonos Web App - that too has no system administration either.

You will need to use a Sonos mobile App for system setup, as mentioned in the following Sonos system and app requirements…

https://support.sonos.com/en-us/article/sonos-system-requirements

https://support.sonos.com/en-us/article/sonos-app-requirements

    Arc78
    Lyricist I
    February 13, 2025

    Thats not very good when I need the mac or windows app to make the update?!

    The only workaround I found to error code 1002 directley after start of update is to make the update from windows or mac app. Since this option now is closed I am stuck without any more options to try more than 10 times with factory reset will not help.

    The update never really starts the error is pretty instant after update is selected.

    There are no other options than update to get in to the amp1.

    Here something is missing in the software?! Like removing the spare wheel in a car you probably never need it...

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