Sonos connecting issues

Forum|Forum|1 year ago
February 9, 2025
5 replies
202 views

I purchased my Sonos over a year ago, and the first 8-ish months, it worked as expected. Never touched it after setting it up in my gym, and now, it constantly boots my phone off, and fails to reconnect back for over 20 minutes. I am using an iphone 16 pro and a pixel 3, and it seems like the Sonos is just crappy. I've original used my Sonos when my wife and I both had a pixel 2 and the iphone 11. We both upgraded phones, not for the purpose of narrowing down the Sonos speaker, but still, Sonos fails to remain connected when playing music. Is this a know issue with Sonos? I love the quality, but fighting it 6 days a week, restarting both my wifes phone and mine just to make it through a single workout without it disconnecting is getting incredibly tiresome.

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Best answer by AjTrek1

My Sonos device is up to date, and has the always update toggle button toggled. As far as my network goes, and any changes. No. Nothing has changed. The only change that occurred was an upgrade to both of out phones. That is all.

Then I suggest you run the diagnostic and call Sonos tech support as I suggested two days ago.

106rallye

Maybe you could explain how you listen to music (Sonos app? Music service app?) and what your wifi network components are? What speakers do you own?

W

Wizpig10Author

Contributor I

Sure can. On the iphone 16, I use a combination of the Youtube music app, specifically airplay. When that inevitably fails, I swap to the Sonos app to try and get it to reconnect if YouTube music has been failing for too long. My wife strictly uses the Sonos app since her pixel has no other way of connecting. Network components? We have a Verizon FiOS router, and I only own a single Sonos One SL.

AjTrek1

Have you:

Updated your devices and Sonos?
Have changes been made to your network; such as updates pushed out by your ISP?
Have you added other WiFI devices to your household that may be causing interference?

I would suggest you run a diagnostic within 10 minutes of the next occurence, make note of the reference ID and call Sonos Tech Support.

Together Everyone Achieves More = T.E.A.M.

W

Wizpig10Author

Contributor I

My Sonos device is up to date, and has the always update toggle button toggled. As far as my network goes, and any changes. No. Nothing has changed. The only change that occurred was an upgrade to both of out phones. That is all.

AjTrek1Answer

My Sonos device is up to date, and has the always update toggle button toggled. As far as my network goes, and any changes. No. Nothing has changed. The only change that occurred was an upgrade to both of out phones. That is all.

Then I suggest you run the diagnostic and call Sonos tech support as I suggested two days ago.

Together Everyone Achieves More = T.E.A.M.

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