trouble connecting insignia Fire tv remote to Ray

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I just got a new Insignia Fire TV and I cannot get the remote to connect to my Sonos Ray sound bar. I’ve connected the Ray to Fire TV remote before, so I don’t know why this won’t work. I haven’t gotten anywhere with support through Sonos or Insignia.

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SchlumpfAnswer

Virtuoso

@alterpiece

Are you sure your current remote does support infrared? Some insignia ft remotes work via rf instead of ir.

Ralf

SchlumpfAnswer

Virtuoso

@alterpiece

Are you sure your current remote does support infrared? Some insignia ft remotes work via rf instead of ir.

Ralf

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