Answered

Hi! I'm having some strange connectivity issues between my Echo Dot and my 3 sonos speakers, possibly involving spotify. Only some things play on some speakers at some times, and I can't figure out why. Here's what's happening: Echo Dot will accept commands to play named songs, bands, albums, or playlists from Amazon music OR Spotify music on my Sonos Connect. Echo Dot will accept commands to play "music" on my Play3 and Play:1 but will NOT accept commands to play named songs, bands, albums or playlists on either one of them. This is true whether I have Spotify set as default music service or Amazon music set as default music service. Example: If I say, "Alexa, play [bandname] on [Play:1], it will act as if I said "Alexa, play [bandname]" and just play on the dot. (yuck). But if I say, "Alexa, play music on [Play:1]", it will play an amazon music playlist that it picked for me on the sonos speaker. Why can Spotify play on Sonos Connect but not elsewhere? Why will Alexa play

Is there support for using Alexa to play local Sonos playlists, or is support limited to the listed online services?

I have one Sonos Play:1 - I also have an Echo and a pair of Echo Dots. One Dot I have connected to a Bose speaker via an aux cable. The Echo has it's own, good(ish), speakers, and the Sonos is paired with the last Dot. The Sonos is connected to my Dot as per instructions. Works as designed. One supposes. I have an Alexa music group set up with all the Alexa devices. My group name is, an unimaginative, "Everywhere". So I say, "Alexa, play classical music Everywhere". And it does. The Echo plays, the Dot plays with the Bose aux attached, the other Dot just plays music. No Sonos connection. I understand that, in some fashion, this is an Amazon limitation on not being able to play to group attached Bluetooth devices. OK, can accept that. Kinda. But the Sonos, as best I can tell, has NO option for an aux cable, so no (known to me) mechanism to get around the Amazon problem. Is there some magic by which I can get this to work the way I want it to? I am not even sure if A

.. all nicely listed out like it is on my computer or CR200? If this is possible, please give me specific info on how to get there from another Sonos ios screen. Thank you.

I tell Amazon Echo to play a station from my Pandora in a room and it will play only one song. When I open the app and hit the play button, nothing happens. When I hit the next button I get: “unable to play pandora service error” in a pop up window. I have sent Sonos tech reps diagnostic number and they still can’t figure out the problem. I’ve rebooted my modem, my Wi-Fi, my speakers and deleted and reinstalled my apps, along with signing out and re-signing in to my Pandora music service. I still have the same problem. Any ideas?

I just purchased a Sonos Playbase. I followed the directions for setup without success. Initially it would not connect to my wireless network so I moved the router adjacent to the box and hardwired it. The playbase downloaded an update and registered the product. Now it was time to connect to the TV. With the Optical cable connected, I had to disconnect the router so I could connect the cable to the Comcast TV box. (the router is supplied by Comcast and requires a coaxial connection). The playbase would not connect to the TV and now only shows a white light. I tried to perform a reset by unplugging power then plugging in while holding down the play/pause button with no change. At this point I do not know what to do. Sound and Vision really talked the playbase up. Any ideas on a path forward would be appreciated. Chris

Can a Sonos One assigned to the family room play the same music at the same time as the Sonos One in the dining room?

Im interested in purchasing the new alexa play:1 but need to know if it will be compatible with my old play:1 Thanks for your help

It seems like an addiction is building up inside me. I can't stop myself thinking about adding new pieces to my sound ecosystem. So,I own a brand new Play 5 gen 2 and I wonder if adding a pair of Play 1s in the same room will create much and observable difference in listening experience and sound quality?

I have a projection TV at the back of the room with a Soundbar at the front (below the screen). I just picked up a AppleTV 4K and found out it doesn't have an optical audio out that would allow me to connect it to the Soundbar. Any ideas on how to connect?

I have gone into my Notification preferences panel and disabled Sonos per Auni's post here: https://en.community.sonos.com/controllers-software-228995/alerts-from-sonos-are-irritating-6757175 However, I am still getting Sonos notifications, which are coming through Chrome (?!). [img]ee3ce484-21ec-4742-a75a-f85dabe7c4ab.png[/img] I checked my Chrome Extensions, and I don't have any kind of "Sonos" chrome extension, so I'm a little puzzled why this is coming from Chrome, and how to stop it?

1. Is there a way to access data about what you have played through Sonos? Like in itunes you can see the history of what you have played and each track has a count of plays. 2. And if so, is there a way to merge/add this to an itunes library? Ideally I'd like to maintain a combined count of how many times each track has been played across the two systems (itunes and Sonos). Thanks!

Downstairs in my family room I recently put together the following system - Playbar attached to my TV, and two Sonos Play1s as surround sound speakers (I'll be adding the Sub shortly). I also have an Echo Dot in the Family room that I use to voice control the system, as well as other Alexa functions. If I wanted to purchase the Sonos One (with Alexa built in) for my upstairs living room to use as a single speaker and another Alexa device, is it possible to have the same music playing throughout the whole house and have Alexa control it all by voice? Thank you.

I have a 9-node system using Wifi (no bridge). All nodes play fine, but with the latest PC controller, I've noticed that if I leave it idle for a while (e.g., pause music playout for 10 minutes or more) then come back and hit the play button, I get the error message on the first try. On the second try, it works fine. Tried resetting the controller, no luck. Advice?

Honestly, I'm so annoyed with Sonos customer support. I logged an issue a few weeks ago saying that I couldnt connect to my Sonos wifi speaker, and have still not had the issue resolved. I was dealing with an employee called Damian who just stopped emailing me when I asked to talk to his line manager - his emails were averaging at one a day (if even) and they weren't particularly helpful. When I begged him to resolve it before the weekend, it didnt seem to hasten his responses. So I logged a new issue with Sonos about a week ago and have still heard nothing. Atrocious. Why bother getting a wifi speaker if it is so temperamental. Bose offer a bluetooth connection which is so useful if there are problems connecting to wifi. This issue is STILL NOT RESOLVED and I've been without my music for a couple of months now. BAD. So my Sonos is connecting to the ethernet cable but when I detach it and try the wifi it wont connect using my phone or laptop. Im concerned because it's an old phone I

Is there a way to add all my songs on my iphone to the queue in one step? Browse to "on this phone" then a play all. Same question for the PC controller. I find it very frustrating to have to build a playlist.

How can I connect a Sonos Play:1 to my computer to use it as the default line out speaker?

My sonos system is set up fully, all white lights... But my app won't find them at all. I have the play base, 2 sonos 1s and a sub. Everytime I open the app it says to set up the system. I just recently unplugged and replugged the router, but everything else works fine.. Passwords the same and the speakers are still talking to each other and playing audio in surround from my Chromecast. Any ideas why I can't connect?

I have an Echo Dot connected to a Connect via analog in...and the Connect connected from analog out to my speakers via a Sonance amplifier. I'm finding that, since starting the Sonos skill, when I talk to Alexa, her volume out of my Sonos/speaker setup is at such a low volume that it is barely audible. This lasts for about 10-15 seconds, and then volume goes up to normal. I have the volume control on the Dot set a maximum and the Sonos volume set at a normal listening level. Before setting up the Sonos skill, the volume was always fine...right where I set it. Interestingly, if I immediately invoke "Alexa" after she starts speaking (like if I ask for the weather), when I can barely hear her, and tell her to turn up the volume, her output immediately goes to the normal audible volume. Also, once the Sonos music starts, volume is normal, based on my volume setting in the Sonos app. However, if I again invoke "Alexa", her volume is low again.

Can you hide a playlist? I made a Christmas playlist, but now the songs keep playing well beyond Christmas. On iTunes I simply uncheck the boxes for songs that I don't want to play. Somehow this doesn't register in my Sonos. Help. I also made a Sonos playlist of Christmas songs. Do I have to delete the entire thing until next year?

It would be awesome if the volume control rocker switch on the actual Sonos units was more precise at low volume levels. Right now it makes fairly large volume changes with each click, but when trying to set it at night to play at a nice low level for sleeping it's hard to get it just right. Of course the remote control app on the phone offers very fluid and finite control of the volume, but when you're trying to sleep, and it's sitting right there on the nightstand, pressing the physical buttons on the unit is easier.

I would love to be able to play Sonos playlists by Alexa commands. This seems a natural capability since I spend so much time in the Sonos app. With this functionality I could concentrate all my playlists in Sonos, while already in the app for controlling sound level and other various functions. Is this a function that could be created in the near future?

I have noticed these products being advertised (some new, some used) but having different box designs as shown on the attached. I am wondering if these are both genuine or if the white one is a counterfeit. Anyone know the answer to this please?[img]cdec0826-61e9-4e49-9680-d2555d9827d6.jpg[/img]

No sound from DVD player I'm concerned to my tv with optical cable and cannot get sound from my blueray player. BR player has no optical out. I have HDMI and audio cables to tv. Suggestions?

My Sonos account is linked to my Pandora account and I can play Pandora stations using the Sonos app on my phone. But if I ask Alexa to "Play whatever station on pandora" she responds "I didn't find your pandora account. You can link your account using the Alexa app." But if I open the Alexa app and go to Music, Video, & Books and then click pandora it says "App Support Unavailable". What am I missing?