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I tried to fix this a couple of years ago but was never successful. I've tried all the suggestions I see on line. Please advise how to overcome this irritating problem!

Just added a Sonos Playbar to my TV (just put down new hardwood floors and wanted to eliminate all the wires from my old theatre surround sound system). I already own 2 Play 5s and 2 Play 1s so staying with Sonos was a no-brainer. Setup,of the new Playbar was fast, easy and flawless. It sounds great both for tv shows and for streaming music. The remote control setup for volume control also went flawlessly. The only issue I'm having is with the IR repeater. I can't seem to turn off the tv using the remote unless I st d with the remote controller 2 inches from the Playbar's IR receiver window (yes the app,is set up correctly). Should the IR indicator light come on when I send an on/off signal the same way as when I send a volume change signal? It doesn't. Any ideas?

I have been using a Playbar with a Sony Bravia for several months. No cable box, just a Xbox and the apps on the TV. Now, all of a sudden, the sound from the Xbox still works but no sound from any of the apps (Netflix, MLB, etc.). Any ideas?

Hi there I have two Sonos One, they are set up to my home WiFi and connected to Amazon Alexa and Spotify. The Spotify is lnked to the account, which is also Premium. It works when i play music via through the app, however, it doesnt recognise that spotify is linked when ask Alexa to play spotify music. What can I do to resolve this, as everything that i believe needs to be done to link Spotify, Sonos and Alexa has been done.

Hi, I am looking at a 2 year old sonos sub on eBay which is described as in new condition. Before I bid I want to know if there has been a change of model since the sub was launched because I want to purchase the most up to date model.

Hi, can I ask if it's possible to link Sonos One speakers to a standard (rather than a smart) tv?

Playing tv through my connect:Amp. I have a Connect:Amp and would like to play tv / movies through the system speakers. I have a headphone jack on the back of my TV with a converter extension to RCA. I plug in the jack to the tv and the RCA extensions to the Connect:Amp. I switch my tv to jack / optimal output and then go to the sonos app to choose line-in. It looks like it’s all working fine but there is no sound. What’s the deal? Thanks.

I have a Marantz NR 1604 Receiver. The TV is connected through the HDMI output, Direct TV box and DVD through HDMI inputs, and my phono preamp through the CD audio inputs. What should I use to connect my Sonos Connect to the receiver?

I currently have a Sonos Connect operating through my PC with line in (aux) which then send the signal to my Play 5. My question is, if I plug the aux line in directly into my play 5, can i then connect to other speakers without the Sonos Connect? Will the play 5 act as a connect as it is directly connected to the PC through aux (line in)? I am hoping to buy two new Play 1's but before I do I was wondering if I can sell my Sonos Connect to be able to put the money towards these.

Hi, I was wondering if Sonos has a limit on the number of devices you can use on one network?

Can someone please tell me how big are the three woofers and three tweeters in the Sonos Play:5 second generation. With size I mean like 4" inch or 5" inch ?

Nakamichi Shockwafe Pro 7.1Ch DTS:X 600W 45-Inch Sound Bar with 8" Wireless Subwoofer & 2-Way Rear Satellite Speakers. I was looking to maybe sell my playbar and get the above system instead. I mainly want a soundbar that is wireless for playing movies. I torn whether to stay with Sonos and buy the Sub but that an extra $600 when I can get all that above for $650. It looks like Sonos is not ever going to offer DTS support. So I will never be able to get the best sound from my Blu-ray or 4k discs. I just wonder how many of you have the 5.1 set up is it worth it? What speakers do you use for back surround? Are the play 1s good enough or would you recommend getting the play 5s for surround?

I have an Echo dot ported to powered speakers and a Sonos One in the kitchen. When asking Alexa on the Dot to play something it tells me Amazon Music is already playing in the kitchen and I need to set up multiroom music in Alexa, meaning the voice assistant obviously "sees" the Sonos One. How do I do get that multiroom setup going in Alexa?

I purchased my Sonos Play 5 speaker many years ago (2012?). When I bought it I was informed that i must also purchase a Bridge, which I did. Can I remove the Bridge from the set up?

Is there any way to add a picture to an album or station that is missing the pictures? I have some that I have manually uploaded to amazon music that are missing the album art and I'd like to add it. Same with the pandora stations.

I have a TV room containing a Playbar, Sub and Surrounds. When watching movies the Surrounds are on Ambient, but when I listen to music I switch the Surrounds to Full. Is there a quick way to make this switch rather than going through the laborious process of Settings>Room settings>(Room)>Advanced audio>Surround settings>Music playback each time?

I have 4 Sonos Ones in my house, all set up at the same time and with the same access to my Amazon Prime music. However one of the units will only play a single album when you ask Alexa to "play music". If you ask her to play any other artist or album she cant find it. If I go via the Sonos control app i can access all my music and it will play no problem. This appears to be purely an Alexa glitch and i cant seem to solve it. Any suggestions on how to reset Alexa?

Hi, I am about to buy sonos play:5. I want to use the speaker with my Windows computer which i understand is compatible. Is it possible to use the speaker while i produce music and such without playing from music streaming services? Basically use it as a speaker for my computer. Sumetri

With Follow-Up Mode on alexa keeps beeping after asking to do something, it keeps beeping 5 10 times? very annoying so i turned off the followup and beeping went away. anyone know why?

Want to know if anyone has suggestions on how to fix voice control with Alexa. I can give a voice command, Alexa responds to the voice command and acknowledges that music is paying, but music does not play. I've tried re-installing Alexa control through Sonos service, but that didn't seem to work. Thought maybe because I am using Sonos hub vs local wifi to run speakers. Has anyone else run into this issue? Suggestions?

Hi all I have two sonos ones with "alexa" both of them did use to tell me the weather in St.Helier Jersey. But recently neither of them do this, I just get "I don't know your location, in future you can go to the App and add your complete address for your device" So we did this on the app, but still no joy. So we contacted amazon (as the sonos was working) they told us a few things to try which we did, but still nothing. They then told us to deregister both devices and they would sort it their end, and that just made things much worse, when we said "alexa" it just said that I'm having trouble understanding please try again later. Amazon where no help with what they had caused! and said to contact sonos, but as we said its an issue with alexa, they could not sort out our know, dead in the water sonos. So we did a factory reset, and we are back to square one....so does anyone know how we can get it to give us the weather in St Helier Jersey? thanks

I have setup two Sonos one speakers (setup the Sonos skill in Alexa, Spotify (premium account) as my default music service, and Alexa as my voice service in the Sonos app). I can ask for music by artist or a specific song but am unable to ask for music of a specific genre or activity type for instance saying: Alexa play 80's rock or Alexa play dance music. Alexa just responds with unable to find any 80's rock etc. I have not created any playlists or followed any particular feeds in spotify (am new to using spotify) so i am not sure if any of this matters. Any suggestions on how to do this would be greatly appreciated.

I have had Sky Q and Sonos together for about 18months now. All are cabled Ethernet and all have been working well in close proximity to each other. I have had a 4th Sky Q mini box added into a guest flat, hard cabled again. This works fine. I have moved one of my Sky Play 1’s over and used a small netgear switch in which I have Sky, a TV, Blu-ray and Sonos. The Sky is meshed together with same SSID throughout. From the main house and anywhere off the new sky mini box I can see all my Sonos devices and control them fine. When I connect to the new sky mini box WiFi the Sonos app will not find any Sonos devices!! Tried every permutation on cabling etc. I can lean out the window and connect to another WiFi and Sonos opens straightaway and I can see all and control the relocated Play1. It’s driving me mental!! I have no ideas whatsoever what it can be. Please help!!!

Just connected to audible but it has chosen the .com account i set up by accident ages ago and not the .co.uk account I actually use. How can I switch to the right account?

Just started having problems with my Play1 with built in Alexa to execute commands to play or pause music and change stations that have previously worked with no problems. Alexa responds with a chime and says ok but then nothing, then I must use the app to issue the commands. Whereas, upon issuing the same command to my Echo Dot, the command is executed immediately on the Dot as well any Sonos equipment where I tell it to play. Note: Commands to the Alexa on Play1 to turn on Philips Hue lighting and ask for information like what the current time is works just fine. Also, just for poops and giggles, when asking Alexa on both SONOS and Echo Dot "what song is playing", I get the response Lonely Boy by The Black Keys, no matter what song is playing. Any ideas of what is going on?