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Pete UK User
Collaborator I
Apr 19, 2018 1:13 AM UTC
Answered

Your Device isn't compatible with this version

update to 8.5.1

Did an update on my windows 10, Samsung Galaxy tab S2 and Samsung Galaxy phone S8 today... almost... Phone says its not compatible.

Anyone else have a problem? is this specifically a Galaxy S8 issue, or are other phones also incompatible?
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    camillo777Answer
    Headliner I
    Apr 19, 2018 5:42 AM UTC
    Running Android 8.0.0 last update was early April, think the phone is up to date. just won't run Sonos 8.5

    Hi Pete
    I have got Samsung Galaxy s8+ and it is working.
    I suggest you contact Sonos support, also on Twitter.
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    6 replies

    AjTrek1
    AjTrek1
    Apr 19, 2018 1:20 AM UTC
    Hi

    I'm not a Galaxy owner...but did you check to see if there is an update for the phone's firmware? That could be the cause :?

    Cheers!
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    Pete UK UserAuthor
    Collaborator I
    Apr 19, 2018 1:24 AM UTC
    Running Android 8.0.0 last update was early April, think the phone is up to date. just won't run Sonos 8.5
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    camillo777Answer
    Headliner I
    Apr 19, 2018 5:42 AM UTC
    Running Android 8.0.0 last update was early April, think the phone is up to date. just won't run Sonos 8.5

    Hi Pete
    I have got Samsung Galaxy s8+ and it is working.
    I suggest you contact Sonos support, also on Twitter.
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    shoturtle
    Prodigy III
    Apr 19, 2018 12:14 PM UTC
    I have the s8 on 8.5.1 working on the latest s8 update. Also on note 8 and a s9
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    Pete UK UserAuthor
    Collaborator I
    Apr 19, 2018 12:47 PM UTC
    Sorted, the phone needed a reboot before the update would install. thanks for the help, always good to know if it works for others then need to sort my device out:D
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    iammart
    Lyricist I
    Apr 19, 2018 12:52 PM UTC
    I had this on a Moto X today too - seemed to have sorted itself after swapping from 5GHz to 2.4GHz wi-fi bands? Sonos requires 2.4GHz broadcast, although it now works OK on the 5GHz band, maybe it just needs to have detected the correct network.
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