Your Device isn't compatible with this version

Forum|Forum|8 years ago
April 19, 2018
6 replies
2008 views

update to 8.5.1

Did an update on my windows 10, Samsung Galaxy tab S2 and Samsung Galaxy phone S8 today... almost... Phone says its not compatible.

Anyone else have a problem? is this specifically a Galaxy S8 issue, or are other phones also incompatible?

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Best answer by camillo777

Running Android 8.0.0 last update was early April, think the phone is up to date. just won't run Sonos 8.5

Hi Pete
I have got Samsung Galaxy s8+ and it is working.
I suggest you contact Sonos support, also on Twitter.

AjTrek1

Hi

I'm not a Galaxy owner...but did you check to see if there is an update for the phone's firmware? That could be the cause :?

Cheers!

Together Everyone Achieves More = T.E.A.M.

P

Pete UK UserAuthor

Collaborator I

Running Android 8.0.0 last update was early April, think the phone is up to date. just won't run Sonos 8.5

C

camillo777Answer

Headliner I

Running Android 8.0.0 last update was early April, think the phone is up to date. just won't run Sonos 8.5

Hi Pete
I have got Samsung Galaxy s8+ and it is working.
I suggest you contact Sonos support, also on Twitter.

S

shoturtle

Prodigy III

I have the s8 on 8.5.1 working on the latest s8 update. Also on note 8 and a s9

P

Pete UK UserAuthor

Collaborator I

Sorted, the phone needed a reboot before the update would install. thanks for the help, always good to know if it works for others then need to sort my device out:D

I

iammart

Lyricist I

I had this on a Moto X today too - seemed to have sorted itself after swapping from 5GHz to 2.4GHz wi-fi bands? Sonos requires 2.4GHz broadcast, although it now works OK on the 5GHz band, maybe it just needs to have detected the correct network.

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