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jayahmed7
Contributor I
April 15, 2018
Answered

Sonos Play dropping out in surround sound

  • April 15, 2018
  • 2 replies
  • 932 views
I have 2 sonos plays set up as surround with a sonos playbar. The left one keeps dropping audio every couple of seconds consistently. It is hard wired in with a network cable. I ran a diagnostics - this is the number 1492453848. Please could you take a look and see if anything is wrong?

Thanks.
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Best answer by Jeff S
I have 2 sonos plays set up as surround with a sonos playbar. The left one keeps dropping audio every couple of seconds consistently. It is hard wired in with a network cable. I ran a diagnostics - this is the number 1492453848. Please could you take a look and see if anything is wrong?

Thanks.

Hi jayahmed7,

From your diagnostic report it looks like your PLAYBAR is having a hard time communicating with your PLAY:1 rear speakers. There are many wireless communication errors. Generally, these are due to wireless interference. Please look around your PLAYBAR and rear speakers for any third party wireless devices that could be causing interference. Common sources of interference include cordless phones and their bases, wireless baby monitors, wireless cameras, wireless TVs and wireless printers. Try moving any similar device away from your Sonos speakers, or power them off temporarily and see if things improve.

2 replies

Chris
Chris
Lead Maestro
April 15, 2018
Out of curiousity. If you go into settings...about my sonos. Do all your speakers say WM:0 as connection type ?
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Jeff S
Jeff SAnswer
Retired Sonos Staff
April 16, 2018
I have 2 sonos plays set up as surround with a sonos playbar. The left one keeps dropping audio every couple of seconds consistently. It is hard wired in with a network cable. I ran a diagnostics - this is the number 1492453848. Please could you take a look and see if anything is wrong?

Thanks.

Hi jayahmed7,

From your diagnostic report it looks like your PLAYBAR is having a hard time communicating with your PLAY:1 rear speakers. There are many wireless communication errors. Generally, these are due to wireless interference. Please look around your PLAYBAR and rear speakers for any third party wireless devices that could be causing interference. Common sources of interference include cordless phones and their bases, wireless baby monitors, wireless cameras, wireless TVs and wireless printers. Try moving any similar device away from your Sonos speakers, or power them off temporarily and see if things improve.
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