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On certain movie scenes and songs, there is a loud vibration sound from inside the beam. As you look at it, it’s just to the right of the middle. Is this a broken part to the speaker? It has never been moved since I first unwrapped it and put it out on the tv stand.

Had a sonos one linked to my amazon music account controlled using the Alexa voice services for about 15 months and had experienced no problems playing playlists and shuffling music. In the last 3 months or so the sonos one fails to play the second song on a playlist. The music simply finishes at the end of the first song. Within the sonos app I am able to advance to the next song manually. Initially I was able to resolve the problem by relinking the amazon music account and voice services although it drops out every couple of weeks. When I went to relink this evening it has failed to resolve the problem. Whilst I might be able to resolve the problem in the next few days with continued efforts to relink I am not overly impressed with the fact that it keeps dropping out. All devices and apps are up to date. Would welcome any thoughts? Is this a known sonos bug with a fix coming, since it worked for 15months or so it would suggest software upgrade related.

my line in / audio input drops out in the evenings. I run my record player, via its own independent amp, into a ConnectAmp, supported by a Boost. The audio compression is set to compressed. I still get drop-out. It has just started however after an update... any ideas? I may have to go back to cables otherwise, this is no fun.

Has anyone successfully connected an iMac to their Beam? If so, what input/output did you use?

I've been thinking how I would make my Sonos One temporarily portable for use on patio for an hour or two. Has anyone tried a portable battery with an AC outlet like this http://a.co/fVsXngp ? Not sure how well it would work or how long it would last but might be an decent option in a pinch.

Hey all, New to the Sonos community. Not sure how to ask this question. I was recently given a Sonos Connect XP90. Can I only connect this to an amp and to wired speakers, or can i use this to connect to wireless speakers?

Hi I have a Sonos Amp Connect and Sonos5, both are connected by cable to a router. I recently added a Mesh network (TP LINK Deco 5) that is connected to the router and defined a separate Wifi network (with a different name then the one I have on the router). Since I added the Mesh network, my iPhone’s Sonos app can’t find Sonos on the network. My phone is on the new Mesh WiFi network. I used the app to put Sonos on that same new network and then I do see it on the app but after a few ministers the Sonos components switch back to the old WiFi network (maybe it is because it is connected by cable to the original router?). Anyway, I would like Sonos to be connected by cable but still use the new Mesh network. I’m lost.... Hope I was able to define the problem clear enough... Thoughts?

Obviously not an expert on this but struggling with setting up my turntable I bought a project essential III as recommended on sonos site, and having a sonos 1 and two 3’s I also invested in a sonos 5 having been told that I could connect directly without a connect However I can’t get any sound when I connect directly and now a bit of googling seems to suggest I might need a preamp as well? All help gratefully received as this is proving quite a painful and expensive way of playing my old vinyls ! Thanks in advance !

Having problems playing Spotify through voice control, Alexa saying 'sorry, that device is off line'. No problems playing through an app control. Deeply frustrating! Any help welcome!

Hello! I have Sonos system set at home. I have an alarm set to a radio station to play every morning for the whole day and turns of at night. Whenever my internet turns off for different reason (Provider does maintenance), the sonos system starts the sonos Chime (Alarm) for the whole day. How could I turn the chime off, so when I turn off my internet the chime does not go off . Why does the sonos alarm not try to recconect my radio station? Or please make a different option of turning on radion stations by timer. I am really waiting on your answer ASAP because the sonos chime in getting on my nerves by making its noise!

I've just received the new Sonos AMP. Is there a way of bridging the two speaker outputs into 1 channel, for 1 speaker? With wiring (+) terminal from Right channel and (-) terminal from Left channel. So it is working in mono/bridge mode.

Hello, I have a beam connected to the following TV via HDMI (ARC): TCL - 49" Class - LED - 4 Series - 2160p - Smart - 4K UHD TV with HDR Roku TV I can NOT get the visuals to synch with the audio (ie lip synch issues). I have (obviously) tried adjusting the delay under the settings for the Beam on the app, but that only makes it worse. It renders watching tv/movies unwatchable. Anyone else experiencing this/any ideas? Thank you. George

Hi. Just connected my Sonos Beam to my Toshiba 43u6863db via the HDMI ARC. Content via Apple TV HDMI. All working well apart from sound output appears to be in stereo. Settings in Apple TV set to Dolby 5.1. Is this normal or can the Beam accept Dolby sound without additional satellite speakers? Many thanks.

Speech in movies tv are so anoying loud its sounds like broken tweeters you hear the word s like ssss. I have retuned true play few times this dont help.changed treble and speach and clear voice no diffrent Also its on every source. Also the sub level was lover after few weeks that i have turn it up. But after retunning trueplay level is back to normal. What happend after update? My wife say to return the set as she say its so anoying that its irritating her ears. 7957172 Diagnostic

My other sonos one speakers work fine. The speakers having problems worked fine for the last year but now when I say Alexa all it says is “ I am having trouble understanding you right, now please try again later.” And on my Alexa app it shows the speakers not online. I tried deleting it and rediscovering it with no luck - it discovered them but the problem remains. I tried unplugging the speakers and reconnecting them with no luck either. My music plays fine on the speakers and so does my TV. It’s just that Alexa cannot work.

Has Sonos fixed the MLB audio issue for this year?

When is sonos going to make its system accessible to multiple users? It would be much easier to explain to my wife why I am spending thousands on a system if she could also play music when I'm not home???? Any timeline on this?

I just bourght the playbase and I think it is great. I have a problem, my wife.... Not my wife as my wife, but my wife when we are watching tv. She dosent like when the bas is to heavy, so I have to turn down the bas when watching tv and then up again when listening to music. I have two play 1 as surround speakers and that is a problem too, she dosent always fancy that either, but like it when listening to music. I would like for you people at Sonos to consider making two equalizers, one for the Toslink and one for music apps. Also I would like the surroung setting on off to be on the Toslink and music app on off. Also I would like for you to make the app in android so that it can keep my screen on when using the app. Thx Brian

I'm not a techie person and my Sonos has been hacked - playing someone else music with a scrolling message telling me to subscribe to Pewpiedie and to secure my system: any help???

The Sonos Community does not remember my username and password for very long. When I go to access it the next day I am signed out and have to login again. I wish that it would remember my credentials (despite me checking Remember Me). Is this an issue for anyone else? I experience it on Safari (Apple iOS 12.1) on both iPhone and iPad and also on the latest version of Google Chrome on macOS Mojave.

My laptop hasn't been the most reliable lately, and crashes every time it goes to sleep, and I wake it back up. The Sonos Controller was running during one of these incidents. After rebooting my laptop back up, the Sonos Controller no longer works at all. When I try to launch the Sonos Controller, all I get is the splash screen, and it hangs there indefinitely. I've already tried downloading the latest, removing, and installing the latest version of it. I've also tried clearing out the the c:\ProgramData\Sonos* folder structure, but it just gets re-created at launch. Are there any other places where I can "clean out" any remnants of the Sonos Controller, and install it from scratch?

I am new to Sonos and have a Connect:Amp and 6 x Play:1 speakers (and a Boost). I have set up the amp and speakers as a group (via the iPad Sonos app) and, just as I wanted, I play my iPod music through the amp's line-in to all the speakers throughout the house. I can adjust individual speaker volumes either on the app or on the speaker, but pressing pause on any speaker causes all speakers to pause. Is this the correct behaviour, and if so, how do I pause just one speaker in the group?

I have purchased this Lucky Voice set of mics http://shop.luckyvoice.com/products/lucky-voice-party-box-karaoke-machine-white-mic But am trying to see if I can connect this to a Sonos 3 (or 5) as I cannot connect it to my tv. Has anyone tried this? Do I need to purchase a Connect (zone player 90) as this seems like an expensive way to use it! Thanks

I'm considering getting the new Amp and have a couple of questions: 1) Can the Amp be grouped and play audio sent from a Beam which is connected to a TV? 2) Is it possible to have an RCA input into the Amp, but redirect audio to another set of Sonos speakers without audio coming out of wired speakers? Thanks.

Is it possible to disable Alexa without pressing a physical button on the Sonos One device? I need to be able to disable and enable Alexa without physical contact with the Sonos One device.