I have 6 sonos:1 and a sonos:3. Suddenly one of the sonos:1's is no longer on my list as a speaker on desktop app or phone. Has a solid white light. When I unplug and wait 30 mins and plug back in, still solid white light. I tried the factory reset by holding the "play/pause" button while plugging in the speaker, but still just have a solid white light. What is the solution? Why wont it factory reset?
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Hello there, ryanrwatson100. Thanks for posting and welcome to the Community. If the device will not factory reset it sounds like it would likely need to be replaced. In this case, I would recommend giving our support technicians a call to troubleshoot this in real time. They are able to walk through any final steps of troubleshooting and replace the unit if needed. Thanks!
Aw dang I have the same problem 😞 ordered two and one works just fine but the other has this exact problem!
Are they Play:1’s, or Sonos Ones? Did you try the factory reset procedure shown here: FACTORY RESET
That's a good suggestion for that unit.
This unit wouldn’t factory reset, when I try to, it flashes white and orange then come back to flashing white again
Ah I see the other thread now. So kpq301 it’s really best for you to follow @Ryan S ' advice. Hope you get your issue resolved soon.
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