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ryanrwatson100
Contributor I
April 29, 2018
Answered

Sonos:1 stuck on white light, wont factory reset, not recognized by sonos app

I have 6 sonos:1 and a sonos:3. Suddenly one of the sonos:1's is no longer on my list as a speaker on desktop app or phone. Has a solid white light. When I unplug and wait 30 mins and plug back in, still solid white light. I tried the factory reset by holding the "play/pause" button while plugging in the speaker, but still just have a solid white light. What is the solution? Why wont it factory reset?
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    Keith N
    Keith NAnswer
    Sonos Staff
    May 2, 2018
    Hello there, ryanrwatson100. Thanks for posting and welcome to the Community. If the device will not factory reset it sounds like it would likely need to be replaced. In this case, I would recommend giving our support technicians a call to troubleshoot this in real time. They are able to walk through any final steps of troubleshooting and replace the unit if needed. Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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    6 replies

    Keith N
    Keith NAnswer
    Sonos Staff
    May 2, 2018
    Hello there, ryanrwatson100. Thanks for posting and welcome to the Community. If the device will not factory reset it sounds like it would likely need to be replaced. In this case, I would recommend giving our support technicians a call to troubleshoot this in real time. They are able to walk through any final steps of troubleshooting and replace the unit if needed. Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
      kpq301
      Contributor I
      May 23, 2019
      Aw dang I have the same problem 😞 ordered two and one works just fine but the other has this exact problem!
      Ken_Griffiths
      Ken_Griffiths
      May 23, 2019
      Aw dang I have the same problem 😞 ordered two and one works just fine but the other has this exact problem!
      Are they Play:1’s, or Sonos Ones? Did you try the factory reset procedure shown here: FACTORY RESET
      Ryan S
      Ryan S
      Retired Sonos Staff
      May 23, 2019

      Aw dang I have the same problem 😞 ordered two and one works just fine but the other has this exact problem!Are they Play:1’s, or Sonos Ones? Did you try the factory reset procedure shown here: FACTORY RESET
      That's a good suggestion for that unit. @kpq301 has another thread I replied to, so let's continue there if you have any other questions.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      kpq301
      Contributor I
      May 23, 2019
      This unit wouldn’t factory reset, when I try to, it flashes white and orange then come back to flashing white again
      Ken_Griffiths
      Ken_Griffiths
      May 24, 2019
      Ah I see the other thread now. So kpq301 it’s really best for you to follow @Ryan S' advice. Hope you get your issue resolved soon.
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