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Sonos:1 stuck on white light, wont factory reset, not recognized by sonos app


I have 6 sonos:1 and a sonos:3. Suddenly one of the sonos:1's is no longer on my list as a speaker on desktop app or phone. Has a solid white light. When I unplug and wait 30 mins and plug back in, still solid white light. I tried the factory reset by holding the "play/pause" button while plugging in the speaker, but still just have a solid white light. What is the solution? Why wont it factory reset?

Best answer by Keith N

Hello there, ryanrwatson100. Thanks for posting and welcome to the Community. If the device will not factory reset it sounds like it would likely need to be replaced. In this case, I would recommend giving our support technicians a call to troubleshoot this in real time. They are able to walk through any final steps of troubleshooting and replace the unit if needed. Thanks!
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6 replies

Keith N
  • Sonos Staff
  • 4604 replies
  • Answer
  • May 2, 2018
Hello there, ryanrwatson100. Thanks for posting and welcome to the Community. If the device will not factory reset it sounds like it would likely need to be replaced. In this case, I would recommend giving our support technicians a call to troubleshoot this in real time. They are able to walk through any final steps of troubleshooting and replace the unit if needed. Thanks!

  • Contributor I
  • 4 replies
  • May 23, 2019
Aw dang I have the same problem 😞 ordered two and one works just fine but the other has this exact problem!

Ken_Griffiths
kpq301 wrote:
Aw dang I have the same problem 😞 ordered two and one works just fine but the other has this exact problem!

Are they Play:1’s, or Sonos Ones? Did you try the factory reset procedure shown here: FACTORY RESET

Ryan S
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  • Retired Sonos Staff
  • 12372 replies
  • May 23, 2019
Ken_Griffiths wrote:

kpq301 wrote:
Aw dang I have the same problem 😞 ordered two and one works just fine but the other has this exact problem!
Are they Play:1’s, or Sonos Ones? Did you try the factory reset procedure shown here: FACTORY RESET

That's a good suggestion for that unit. @kpq301 has another thread I replied to, so let's continue there if you have any other questions.

  • Contributor I
  • 4 replies
  • May 23, 2019
This unit wouldn’t factory reset, when I try to, it flashes white and orange then come back to flashing white again

Ken_Griffiths
Ah I see the other thread now. So kpq301 it’s really best for you to follow @Ryan S' advice. Hope you get your issue resolved soon.

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