Answered
Sonos:1 stuck on white light, wont factory reset, not recognized by sonos app
I have 6 sonos:1 and a sonos:3. Suddenly one of the sonos:1's is no longer on my list as a speaker on desktop app or phone. Has a solid white light. When I unplug and wait 30 mins and plug back in, still solid white light. I tried the factory reset by holding the "play/pause" button while plugging in the speaker, but still just have a solid white light. What is the solution? Why wont it factory reset?
Best answer by Keith N
Hello there, ryanrwatson100. Thanks for posting and welcome to the Community. If the device will not factory reset it sounds like it would likely need to be replaced. In this case, I would recommend giving our support technicians a call to troubleshoot this in real time. They are able to walk through any final steps of troubleshooting and replace the unit if needed. Thanks!
View originalThis topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.