Skip to main content
Bigskull
Enthusiast I
May 21, 2019
Answered

What's going on?

  • May 21, 2019
  • 12 replies
  • 782 views
Ive just tried to change radio stations using assistant and now suddenly my speaker isn't available anymore eventhough it was just playing.

This is just a recent example but there just seems to be endless issues and incomplete functionality with assistant. Nobody from Sonos is explaining what's happening or why we had to wait so long for something so bad.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Ken_Griffiths
    Bigskull,

    I haven’t seen too many complaining. Reviews like this one have been fair...

    https://staceyoniot.com/sonos-google-assistant-review/

    Rumour was that 20,000 users began using the Assistant on Sonos from day 1 of the launch ... dunno how true that is, or what the uptake is now, but not many complaints around here. Most just want further integration, like 'grouping' and 'casting' etc.

    If you are experiencing dropout issues with your speaker that’s more likely to be unrelated to the Assistant integration and more likely to be interference or network issues.

    Here are a couple of links that may help...

    Reducing Wireless Interference

    Local Network Stability

    12 replies

    Show previous replies
    Ken_Griffiths
    Ken_Griffiths
    May 23, 2019
    I've experienced the same thing when using commands on a speaker that is part of a group, but for me the answer seems to be to always say "in the kitchen" and so on. Google Assistant seems to work very differently from Alexa in this respect.

    To a single speaker I can say play, resume, stop and so on without a room specification – no problem. But in a group those commands will only work in a small number of cases. In most cases Google Assistant will answer "Sure, playing ..." and then following with "It seems the kitchen isn't available right now".

    On Alexa "play ... in the kitchen" breaks the kitchen out of the group, so I've always stayed clear of the room specification when using the command play, whereas on Google Assistant, "play ... in the kitchen" will still play to all speakers in the group.
    You can do away with the Sonos “Room Name” in the utterance to the Google Assistant when you subscribe to a supported MSP premium subscription service and have set that as your default music service in the GA/GH Apps and the same service is also installed in the Sonos App.

    Some examples are: YouTube Music, Spotify, Deezer etc.
    BigskullAuthor
    Enthusiast I
    May 23, 2019
    Hi

    I was going to follow up on Ken's advice today but it turns out that voice commands are back working as normal again without me doing anything, strange.
    Terms & ConditionsAccessibility statement