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Get help with your Sonos Roam, and Sonos Move

  • 1,731 Topics
  • 8,384 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1731 Topics
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dseitamContributor I
posted in Portable speakers
Sonos Move flashing red battery light

Was on the deck last and after 2 or 3 hours the battery level indicator started to flash red. I read that this indicates a ‘fault condition’. Does anyone know what that means, and what would trigger that? Is it a fatal condition?   thx. 

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P
4 years ago
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dasarpContributor II
asked in Portable speakers
Best way to set up Move away from home

I am away from home in a family house (different wifi network, geographically separated), but have bought a Sonos Move. What’s the best way to set it up? I want to be able to start using it, but then when I go home have it join the rest of my main Sonos system. Should I set up the move with a new/different Sonos account (email) at my family home, and then when I return home, should I factory reset the move and re-set it up on my home wifi + home Sonos account? Should I first set up the Move using the same Sonos account but different Sonos system (apparently one account can have multiple systems?). Then when I take the Move home, somehow have it join my home system (I hear the Move can join multiple wifi networks?) Is one better/cleaner? I don’t plan on moving back and forth between these two places, I just don’t happen to be at home when first starting to use the Move.

8931
melvimbe
4 years ago
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esolisContributor I
posted in Portable speakers
Move - Not Charging

I bought a Move over the weekend. I charged it to full and then used it for a couple of hours. I turned it off when I was done. I went to use it this morning and it was dead. I placed it on the charger and it lit up like it was charging, but it doesn’t seem to be charging. I tried I tried the dock for several hours and using the USB-C option for a couple hours and it still doesn’t turn on. Tried both options in multiple outlets. I get the little charging light anytime I move or unplug it. It’s listed as “offline” in the app, so I can’t go in and mess with any of the settings. I don’t think I can reset it because it won’t even turn on. Anyone else run into this and able to fix it or is it a hardware problem (i.e., a dud)?

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Mark P
4 years ago
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Toine68Contributor I
posted in Portable speakers
Sonos Move does not appear in Bluetooth list on Sony NW-A55

I want to pair a Sony Nwa 55 with my Sonos Move. I put the move in Bluetooth mode, hold the wifi Bluetooth switch until the led flashes blue. The move doesn’t come up in the Bluetooth menu of the Sony. This is the reason i bought the Move. What can i do to solve this?

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J
4 years ago
A
ACTPOHABTContributor I
asked in Portable speakers
Sonos Move AirPlay Error

When trying to AirPlay from iMac 17-inch, Late 2006 running Mac OS X Lion 10.7.5 (11G63) I’m getting an error: An error occurred while connecting to the AirPlay device “Move”. An unknown error occurred (20). iTunes version 12.2.2.25At the same time, airplaying to Beam with 2 Play:1s works fine. Any ideas?Thank you.

5798
A
4 years ago
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TekGamerContributor I
asked in Portable speakers
Initial Setup of Sonos Move - nowhere to type wifi password

I am trying to setup a new Sonos move, and when I get to the WiFi setup screen on my iPad and choose my WiFi network, the next screen says “Enter your network password.  We’ll set Sonos up on: <MyWiFiSSID>”… and on this screen there is no box to actually enter the WiFi network’s password.  Then when I click Continue, I get “Verify network info for <MyWiFiSSID> Please wait”…, then after about 20-30 seconds, I get the error “Password incorrect.  You need to enter the correct password to set up this speaker wirelessly.”What am I missing?  Whey doesn’t the app have a place to actually enter your WiFi network’s password?… I am stuck and cannot continue beyond that point.

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T
5 years ago
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DocbehrContributor I
asked in Portable speakers
Moved and now have no wired options for internet

I’m sure this has been asked, but I couldn’t find an answer to this. I previous was living in a place with my own internet, modem and router. I just moved and the unit I’m moving to shares internet with the unit upstairs where the WiFi router is, so now have no wired options available to me. I need to update my play de, Sonos 5 and two sonos 1’s to the new internet via WiFi. Is this possible? If so how do I do it?

5734
Jeff S
6 years ago
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