Contributor I

Sonos speakers keeps disapearing

13 replies
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Hi,

I have two Sonos One speakers, and a Sonos Beam.

They all work wirelessly, and have been working for about one year with not a hickup.

Now they periodically disapear, and cannot be controlled from AirPlay, and cannot be found in the app. Sometimes I can connect them again by power-cycling them.

I read a few of the forum posts here, and they all mention IP address problems, so I pulled up the client list on my router, but all of them have seperate IPs, and no other connection to the router share the IP.

I also read about switching from one Access Point to another Access Point, but they all go through the same AP.

Factory reset did not work either.

I am about to give up on ever using the speakers again, after several days of troubleshooting. And Yes. I have power cycled the router, switches and AP, as well as the speakers in the correct order.

Any good ideas?

/Bo

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buzz

Grand Maestro

Since you have Factory Reset the SONOS units. I suggest that you wire one or both of the ONE’s to the network. Once all of the units are setup, we can start diagnosing the UBIQUITI WiFi setup.

Which router are you using?

L

Lieutenant_BobAuthor

Contributor I

Hi Buzz,

I can confirm that the system works when one speaker is wired.

I tried, after setting up the system, to go to “system->network->manage network” and add the WIFI network to the BEAM. It failed to connect to it.

My router is this:

https://eu.store.ui.com/products/unifi-security-gateway?_pos=1&_sid=6b3297cef&_ss=r

What info do you need? And how do I get it?

/Bo

buzz

Grand Maestro

Best settings would be:

Disable: Airtime Fairness

Disable: Multicast and Broadcast Filtering

Enable: IGMP Snooping

Enable: STP, not RSTP

Disable: Jumbo frames

Priority: 4096

Reserve IP addresses for all permanent network clients, especially the SONOS units.

Set both AP’s to the same 2.4GHz channel and 20MHz channel width. Don’t use “AUTO” WiFi channel selection, use only channel 1, 6, or 11.

There was a SONOS firmware update this week

In the UBIQUITI Community there are reports of unstable firmware issues, particularly for some of the switches. The general consensus is that v5.43.36 is the most stable. Other than the configuration settings above, I did not see any SONOS specific issues.

If you add a BOOST, SONOS will ignore the UBIQUITI WiFi. I recommend setting UBIQUITI and SONOS to different WiFi channels (1, 6, or 11). Your experience with a wired ONE shows that adding BOOST will stabilize the network.

Have you submitted a diagnostic to SONOS?

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