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Get help with your Sonos Roam, and Sonos Move

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hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1788 Topics
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EuanGSContributor I
asked in Portable speakers
Move Beam grouping

Hi, my Move will not group with Beam. The two products had been successfully grouped for more than a month. Move will group with Connect and Play1. Beam will also group with Connect/Play. Move was the latest addition to the system. Have reset and re-added. Both move and beam on Wifi, the same network connection for the whole system. any suggestions appreciated, thanks

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samuxxContributor I
asked in Portable speakers
Roam & bluetooth & Samsung S7 = gaps in playback

When listening music via Bluetooth from my Roam, there is about half a second pause roughly every 7 minutes. It is quite annoying. Anyone else facing the same kind of issue or knows if there is a way to fix it?My combo, what I am using is Roam + Samsung S7 phone + Spotify. The issue comes only when connecting via Bluetooth. The same phone + Spotify + any other playback device works just ok. I have no troubles to connect via Bluetooth and connection is stable.

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Airgetlam
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pinnContributor II
posted in Portable speakers
sonos roam connection issues

I’ve been trying to install my Sonos roam speaker since Christmas. My Sonos system is ethernet connected and consists of 7 speakers including a Sonos move. I have a TPLink AC 1750 router. The Sonos Roam Is does not connect to WiFi and is not visible Bluetooth. I have read through the documentation, i have tried resetting the speaker multiple times. I have tried connecting via Bluetooth with multiple devices. Nothing has worked. i am now at dead stop with the following characteristics: I am stuck at the flashing green light, i.e. ready for set up.I do not hear a chime when I power off any ideas.

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Ken_Griffiths
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Vinn001Contributor I
posted in Portable speakers
problems with Roam ‘hand-off’

When pressing and holding pause to pass audio from the Roam to other Sonos speakers on my network the audio transfers but only plays for a few seconds before cutting out. This has been happening for a couple of months now. Does anyone have any ideas about the cause of this? Thanks in advance guys.

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DigitalbehemothContributor I
posted in Portable speakers
Roam needs rebooting from sleep

Was given a Roam for Xmas but it seems to have an issue. Battery saver works well however when either voice assistant is activated it needs to be rebooted to power on after being asleep. Have to hold down the power button for around 12 secs. Take the voice assistant off and it powers on with one press, even after being off all night. Tried with Alexa and Google - same result. This isn’t normal right?

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Ken_Griffiths
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theruckusContributor I
asked in Portable speakers
Defective Sonos Roam

My Roam has been been essentially a paperweight since day 1. Out of the 4 months I’ve had it I’ve gotten about 3 hours of consistent play out of it. It doesn’t respond to anything. It will play for 30 seconds and then stop playing although the Sonos app or streaming service still show its playing. It doesn’t react to any buttons you press. It doesn’t power on or off consistently. It’s utterly frustrating. I spent an hour-plus with Support and they essentially told me it’s my router although none of this is related to that and my Play:1s work fine. I sent a billion logs and am told I can’t get a refurbished one since some lights light up so it’s not dead. I’d be fine just sending it back to Sonos for the sake of science. Donating my Roam for future good as it’s worthless to me and just causes frustration. Glad I used an upgrade discount for this….ugh. Essentially the same things this forum member said:

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khouzamContributor I
posted in Portable speakers
When will Bluetooth stereo pairing and grouping updated on Roam and Move ?

Dear Sonos I am using 2 Roam in stereo pair (left & right) and 1 Move in the middle for watching movies on my MacBook Pro. Unfortunately this setup is only available on WiFi and is having a 2sec sync delay when watching movies, streaming, Youtube, Netflix, etc. To fix this issue I use the Bluetooth connection from mbp to Roam and the sync is always perfect. No more sync delay! Problem is my 2 Roam cannot stereo pair (left & right) but only group when on Bluetooth. An update for Bluetooth pairing and grouping on Roam and Move would also be great to consider for outdoor, travel, vacation, work, etc. as they are meant to be used as well outside of a WiFi network, they Shouldn’t they Move and Roam around like they’re name suggest? Unfortunately only 1 speaker at a time can be used on a location out of WiFi network where Bluetooth is the only option available. The Big question a lot of Sonos fans would like to have an answer for : Are you going to update Move and Roam to make them stereo pa

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106rallye
J
JesFINContributor I
asked in Portable speakers
Slow flashing orange light & unresponsive Roam speaker

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. So basically the orange LED is flashing slowly, i tried to read thru the manual and it said the product is in too hot environment (?), my room temperature is approx. 23°C. Also the speaker is now unresponsive and wont turn on or off, nor is showing in my Sonos app anymore. Any tips for solving this? Edit: I tried to plug it into a charger but that did not help either, its completely bricked. Kinda disappointed, i was only able to use it for total of 45 minutes yesterday…Money well spent💸💸

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j.kooninContributor I
posted in Portable speakers
WiFi Extender Solutions?

Hi folks, I recently purchased a pair of Sonos Fives for my living room, and a Move for the rest of the house. I’m very happy with them. I have a question regarding WiFi extenders - no doubt similar to others that have been asked, but I guess everyone’s use case is slightly different. I have a downstairs gym where WiFi is patchy. If I have the Move upstairs (i.e. where connection is easy) and play something then take it downstairs, it can still remain connected to the WiFi network, but it’s patchy and often drops out. It seems harder to play something from scratch downstairs. I also have a treadmill down there which requires WiFi. This seems to work a little better, but again sometimes it’s glitchy. I’m looking for a solution which would extend WiFi connection down there reliably. Hopefully this would work for both devices - i.e. I’m not sure a Boost would do anything for my treadmill! Browsing some previous forum conversations it seems this is not completely simple. Suggestions most w

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ThelastshaunContributor I
posted in Portable speakers
Can’t pair Sonos Roam using Bluetooth

Hey there, I’m unable to pair the Roam via Bluetooth with my iPhone or iPad. When I try to follow the directions online, I only received a flashing green light and the device doesn’t show up on my phone or tablet in my Bluetooth preferences. I tried a factory reset which may have actually screwed me because I’ve read that I first need to set up the Roam when on a wifi network. I’m currently away from home which means I can’t sign into or alter my Sonos account. Am I missing something? Can’t I simply use the roam as a Bluetooth speaker (like other Bluetooth speakers) without having to log into my Sonos app? Any help appreciated!

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106rallye
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James BlondeAvid Contributor I
asked in Portable speakers
Possible to use trueplay device to configure a different room?

Is it possible to use a Trueplay device (a Roam for example) to configure your wider system, rather than use an iPhone? Reason I ask is I no longer have an iPhone after I left my last job, and I use personally use Android. So I no longer have a mobile phone that works with Trueplay. (my wife still has an ancient iPhone, so can use that if I really need to). But I do have a trueplay speaker - the Roam - in the kitchen. Anyway to use the mic from the Roam to configure my Living Room set up?

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ratty
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kcheungContributor II
posted in Portable speakers
How to remove Roam from my system before return?

I recently purchased a Roam and would like to return the unit back to the retail store. Before doing so, I would like to remove it from my set up. I saw a support article about resetting it which I followed and reset the unit successfully I think its blinking green), However, is there a way to remove it from my Sonos app on my iPhone? My understanding is that the until will not be removed from my account until someone else purchases and registers the unit. But I want to see if there is any way to remove it from my app. Also, reading the instructions from the support page (https://support.sonos.com/s/article/1096?language=en_US), it claims that the steps will “delete registration information, content saved to My Sonos, and music services from a Sonos product.” But if this is the case, why am I still seeing the unit in my app as well as my account? Please advise. K

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blex2022Contributor I
asked in Portable speakers
Move keeps disconnecting from Peloton

I turned off bluetooth on my phone, which was the first device I connected Move to. I then connected via bluetooth to the Peloton bike. The connection worked immediately but within seconds Move disconnects every time.

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PaulandtoniContributor I
asked in Portable speakers
Roam is frustrating

I replaced my 1st Roam as it kept dropping off the network and it wouldn’t respond to the App. The new one keeps dropping off the network as well. I have 6 other Sonos speakers around the house that are ‘always on’ and ready to go but I’m being told to reboot the Roam (every day). Very frustrating. When I turn it off it says its ‘off line’ but when on it doesn’t appear on the App. Is this a design fault ?

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controlav
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Criss1eContributor I
posted in Portable speakers
Sonos Roam not working

I bought a Sonos roam last spring. It has never worked properly. The battery would die quickly and it would always cut in and out. The red light just stays on in the front and then when I take off charger the light goes away but nothing happens anymore.

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Airgetlam
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bendiepContributor I
posted in Portable speakers
Sonos Roam - Using bluetooth while in WiFi range

Hi I’ve noticed something quirky about the Sonos Roam. When I pair the Sonos Roam to a Nintendo Switch via bluetooth at home (in range of my home WiFi). The Roam refuses to prioritise the bluetooth audio signal over the WiFi. It eventually does swap over after 10mins or so. However when I do the same test with the Sonos Roam and an iPhone, it works fine instantly. I can’t seem to find any setting in the Sonos app to choose the audio source for the Roam either. Also when I pair the Nintendo Switch to other bluetooth devices (earphones/headphones), the audio connection works fine (so I don’t think this is an issue with the Nintendo Switch itself). Has anyone else experienced this? Is there a fix for this?

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twukEnthusiast II
asked in Portable speakers
Sonos Roam flashing red light on charging base

I noticed this morning the battery was low on the Roam (amber status light), so placed it on the Sonos charging base. Just noticed the base itself has a flashing red light on front. Does anyone know what this means please?

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Pede67
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matt4566Contributor I
asked in Portable speakers
Sonos Roam wireless charger extending with an adaptor

Hello, Just bought a wireless charger for the Sonos Roam and it isn't long enough to reach the plug socket in the place I wish to put it. Is it possible to use an adaptor? Or will this impair the function? If it is possible are there any recommended ones or will the basic type they sell on Amazon suffice? Thanks in advance Matthew

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phairphairContributor I
posted in Portable speakers
Using Roam for ThinkPad speaker

I recently switched from using a Move for my external laptop speaker to a Roam to save space on my desktop. The Move always connected seamlessly and automatically with my laptop as the default audio regardless of whether the laptop had gone to sleep or was shut down and restarted. As long as the Move was on and in Bluetooth mode, it connected automatically. On the other hand, the Roam disconnects every time the laptop goes into standby, so I have to manually re-connect through the Windows 10 settings interface several times a day. I haven’t found settings I can tweak to fix the issue either in Windows or the Roam…. I’d appreciate any thoughts on solutions to get the Roam to connect automatically via bluetooth as the default speaker just as the Move would. Thanks!

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gcharleswContributor I
posted in Portable speakers
Sonos Roam battery draining when fully turned off

Is there something wrong with my Roam? I fully turn my Roam off after use (hold button in for 5 seconds until extended sound plays). However when I then went to use it, the battery had drained significantly and needed to be charged before use. So, I decided to run a test: 4 weeks ago I fully turned Roam off. 2 weeks later turned it on and battery at 100% - great. 2 weeks later battery now at just 95%?? is this normal?

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pingzContributor I
posted in Portable speakers
Can’t wake up Roam using playback button after 13.4 update

As stated in title. Any suggestions please?

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Ken_Griffiths
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StaringoutsideContributor I
asked in Portable speakers
Can I Bluetooth pair the Roam to my Iphone without wifi setup enabled?

Can I Bluetooth pair the Roam to my Iphone without wifi setup enabled?

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Airgetlam
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KeithFMAvid Contributor I
posted in Portable speakers
At my wits end with Roam

Initially there was the software issue on BT Halo, re: 5ghz/2.4ghz connection. Now, and worse recently, connecting to it using Airplay 2 (from 3 iPads, an iMac M1 and 2x iPhones) is a nightmare! Even the Sonos S2 app takes ages to find it, tries to ‘fix it’ and stumbles along. Even when it’s next to the router. I originally planned to buy two for stereo (the internet evidently says not yet on this one) & hoped that Sonos would improve it’s functionality with Beam to provide surround option like its other products. All software is up to date. But at the moment I can only successfully use it at our house in Spain as a patio speaker! And a very expensive one.

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controlav
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John5573Contributor I
asked in Portable speakers
Sonos Roam unworkable or usable just frustrating

Been trying to us new Sonos roam for a couple of days now and it is just so frustrating. I have the same issues as may others already listed on here. Sound plays for a short time then stops, when looking at app it says everything still playing. Have tried support who suggest I reboot my router. Not sure how this can help as the issue happens on both Wi-Fi and bluetooth. Had no issues with rest of my Sonos speakers. I’ve submitted another diagnostic 850834206. This was during the issue, not sure what difference it will make as support said my last diagnostic was fine. What I can’t understand is that this is obviously a common and known issue since launch by the looks of this forum, yet there is no answer. I’m not sure how this has not been mentioned in the many reviews I read prior to purchase. Looks like this may have to be a return as there doesn’t seem to be any answers here.

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ace151Contributor I
posted in Portable speakers
SONOS ROAM doesn't work

I bought my sonos roam 3 weeks ago and have struggled with it left right and centre. As far as I can tell there are 4 main problems The first problem I found was that the audio would spontaneously drop out while listening to video and sometimes any audio that isn't played through the sonos app. The second problem is that the bluetooth just doesn't work (excluding 2 days of it functioning last week) The third is that the sometimes the buttons just don’t do what they say they should do in the manual. Sometimes the power button doesn't work, the bluetooth never connects, the volume buttons sometimes don’t and I am yet to be able to use the smart assistant. The final problem I have found is that the device can't pair with other SONOS speakers, of which I own 8. I also think that sonos needed to be clearer that this speaker would force customers to upgrade to the Sonos S2 app as I basically can't use my Play 5’s anymore because they are incompatible with the S2 app. After being a long term

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