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Get help with your Sonos Roam, and Sonos Move

  • 1,713 Topics
  • 8,320 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1713 Topics
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High-Fi JContributor I
asked in Portable speakers
Roam not turning on

I have had the Roam since release date, I’ve been using is about every other day for work. But as of this morning, it’s not turning on. Power button isn’t powering on the speaker. Plugging in to power is also not working. Yesterday I turned it completely off with about 70% battery life. Have had a few issues with connections and audio breaking out as well. Not too thrilled with the speaker right now.

1626527
L
3 years ago
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JuleeContributor I
asked in Portable speakers
Compatibility

Will SONOS Roam connect to Samsung Tablet - Galaxy

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106rallye
3 years ago
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s.s94Contributor I
asked in Portable speakers
Sonos cutting in and out when grouping

Hi guys,I have quite a few different Sonos products however there is an issue that I cannot seem to fix.I have an Arc set up in the living room that plays off the TV. I have a Move & Roam in different locations (Roam in the kitchen pretty close to the living room).When I want to group the Roam or Move with the Arc the Roam or Move tv's audio cuts in and out making it unlistenable.There is no issues with the network, everything plays fine when selecting any of the Sonos' individually and there are no issues when I select music to be grouped between the various Sonos products - seems to only be an issue when trying to cast TV audio.I also have a beam in the media room which has the exact same cutting in and out issue when I try and connect the Roam or Move with this beam.I have tried moving the Move and Roam in all different locations - right next to the Arc and Beam and also right next to my router, still no luck.I have also reset both the Move and Roam which did not fix the issue.A

30696
Corry P
3 years ago
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Mfox75Contributor I
asked in Portable speakers
Unable to connect Roam

I got a roam as a present on my holidays but are not able to connect through bluetooth. Only a green flashing light and impossible to get it to turn blue to make the connection. I have many Sonos speakers and they all work perfectly, but I'm very disappointed that the Roam is not working. Is there any solution to get it to work, without being able to connect to wifi?Thanks

150193
K
3 years ago
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Mark_225Contributor II
asked in Portable speakers
Anyone Else Having Difficulty Distinguishing Between Power-off and Sleep With the Roam?

I find it difficult and frustrating to find the Roam drained every time I go to use it.  I try to turn it off rather than putting it to sleep - but I find it hard to tell the difference.  I’ve read 5 second press will turn it off - but that just puts it into BT pairing mode.  I wish Sonos would change the firmware to make is easier to distinguish between sleep/off - if there is such a thing.  It’s usually well drained when I go to use it.  Otherwise I love the speaker.  Frustrating… 

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controlav
3 years ago
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casabrandtContributor I
asked in Portable speakers
cannot enable microphone on Move (touch button not working)

I have two Sonos moves , on one of them I cannot enable the microphone by using the touch possibility on top of the move I have tried to reset the Move and added the move to the sonos system again , and it is also added in the google assistant.It is still not working the light cannot switch on and off and the move does not say “microphone has been turned on/off” diagnistics info below  

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UKMedia
3 years ago
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miratejContributor I
asked in Portable speakers
Connecting 8 speakers

Can I connect 8 roam speakers together via bluetooth or can it only be done via wifi

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N
3 years ago
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teva995Contributor I
posted in Portable speakers
Sonos Move static/crackling noise

Hi, Bought a brand new Sonos Move, and since using it, there is random static that occurs often throughout songs. I read that it may be interference from other products nearby, but this is not the case. I can take it near no other products and it still occurs.I’ve submitted diagnostics number: 2072736789Please help find what is wrong.

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Ken_Griffiths
3 years ago
T
TonyFalconContributor I
asked in Portable speakers
sonos move interference

Hi just bought a Sonos Move and have found constant interference when streaming YouTube from TV paired with Playbar. On its own with YouTube, and other music streaming it’s fine, wifi and router are working perfectly. Can anyone help. 

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T
3 years ago
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SousaContributor I
posted in Portable speakers
Sonos Roam stop responding

Hello,I have a sonos system in my house.Recently I bought the Sonos Roam and  it just stoped working. The orange light starts blinking (while it’s not connected to the power source) and when I connect the USB port, it became “fixed orange”. There’s nothing that I can do change this status.  I just can’t reboot or make anything else because it’s like it “freezed”. I search on support page and there wasn’t any value information regarding this issue.  I already made the devolution of the first Roam I bought, and now I have the same problem, 3 days after!What can I do more? does this happened to anyone else? Any ideas?Please help me. Thank you  Luis Sousa 

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Ken_Griffiths
3 years ago
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ranjbAvid Contributor I
asked in Portable speakers
Want to continue using S1 App with purchase of Roam or Move device

Hi AllStruggled to find the answer from other threads so thought I would ask the question here. I will get to the point. I have a mixture of new and old Sonos equipment and to do this day continue to use the S1 app as I am not ready to let go of my Play 5 gen1. I have a Play 1, Sonos one and PlayBar. All devices work great on S1. I am looking to purchase either 2 roams or 1 move but as these are new devices I am guessing they only work on S2. Is there any way I can continue to use these products on S1? I qualify for the 30% discount because of the Play 5 however I don’t intend to return it but still want to use the discount to get either the roam 2x package or the 1 move. Will I still be able to do this, I am under no obligation to return the old device to get the discount am I?Many Thanks

1698
K
3 years ago
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Maxwell MaddenContributor I
asked in Portable speakers
Roam red control light shines while beeing totaly turned off.

I turned the device fully off (5 sec. turn off) and put it next to my bed. I noticed the bottom light to be illuminated very slightly in red. It’s not charging or anything. I just turned the roam off by pressing the button for 5 sec. and there seems to be a constant release of light.Is this only my unit or what’s going on? Off should be of and not little red light shines that you can almost not see it. It’s not the same elimination as if the battery is down. It’s like 2% of this elimination power. Thanks for help & feedback  

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M
3 years ago
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DuranDoranMartellAvid Contributor III
posted in Portable speakers
Sonos Roam - odd bluetooth issue on holiday

I had an odd issue with my Roam whilst on holiday recently.I took the Roam with me for hotel room entertainment in case our holiday was a washout. The first night all was fine. I was able to use the Roam via Bluetooth in the hotel room- no problem. Functioned as expected.I plugged the Roam in to charge overnight, and that's where the issue began.The next morning I could not get my phone or my partners' phone to find the Roam on Bluetooth. I probably spent an hour wrestling with it that morning and later again in the afternoon. The phones just would not find the Roam on a scan.Eventually out of frustration, I connected the Roam to the hotel's free wi-fi and reconnected my Sonos S2 App to the hotel WiFi. After that, I was able to connect to the Roam just fine. But now I will have to reprogram all my other Sonos speakers (I have a lot of them) when I get home.  More than a bit annoying!I can't fathom why this happened but I assume the Roam must have automatically linked itself to the hote

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Ken_Griffiths
3 years ago
A
atackjContributor I
posted in Portable speakers
Roam

I have been grappling with using a Roam on my system.  I keep the Roam down in my garage and either use outside while gardening or while working out.  However, any access to my Sonos network turns on the roam and eventually drains the battery (as I discover when I next go to use it).  The one solution that I thought of is to create separate Sonos network with just the Roam on it BUT S2 provides no way (it seems) to remove from my existing network. Help?  Suggestions?

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A
3 years ago
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themoodsContributor I
asked in Portable speakers
error 30 on new roam - tried everything

Have no problems updating and using all other Sonos products. Got a new Roam today and it needs to install updates before it can be used. Tried multiple times. Takes forever and then comes back with Error 30. Tried all things suggested on Sonos website and forum. And ideas?

122116
Corry P
3 years ago
E
emilerenaultContributor I
asked in Portable speakers
Airplay Issue on Mac

Hi everyone, I have an issue when I try to use Airplay with my MacBook Pro from late 2020. I try to airplay my music or anything from my Mac to my Sonos Roam and it’s not working. I have the Airplay logo for doing it but there isn’t a single sound from my Sonos Roam and I can see that the music or the video is playing on my Mac. When I use my iPhone there is no problem, the Airplay is working but not with my Mac, the connection failed.Thanks by advance for your answers.Good day :)

2153
Airgetlam
3 years ago
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George-JuergContributor I
asked in Portable speakers
Roam is not setting up in our mixed (S1 S2) environment

since friday i’ve spend about 5 hours with your geman support an get my problem not solved.i’m really sad about your support! I hope you find the right tech-stuff to call me back and solvemy problem with the brand new roam!? my ticketbest regards, J.Kirschenhofer Moderator Note: Modified in accordance with the Community Code of Conduct.

2513
Ken_Griffiths
3 years ago
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vcdxbContributor II
asked in Portable speakers
Roam Unresponsive - both white and Orange light permanently turned on

So my Roam all of a sudden became unresponsive. the white light on the top is permanently on and same with the orange light at the bottom. I have tried fully charging and fully draining the battery out but it did not help.  Charging - When I put it on charging, the white light stays on and the orange light at the bottom also stays on. I leave it for hours and come back assuming it’s fully charged but the lights remain the same. I remove from charging and try to connect, it does not show up anywhere. I try to turn off from the power button, no response. the only thing that happens when I keep the power button pressed is that the white light blinks once after few seconds and come back on permanently. same with the Orange light.  Draining the battery - I left it overnight and in the morning all lights were off. I tried turning on with power button and no response which is expected so far. Now I plug into the charger, the white and orange light immediately turn on and stay constant through

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V
3 years ago
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User530366Contributor I
posted in Portable speakers
Roam Control Buttons Stop Working

I’ve had the Roam for a week now and this has happened three time - the four top controls (play/pause, volume up & down, mic on/off) all don’t do anything after the device comes out of standby. No action, no LED changes, no audio cues indicating recognition of the press.All devices and controllers are up to date. Play/pause, volume, mic on/off all respond via the app. I’ve repeatedly checked the settings to verify that the control setting (System → device → Touch Controls) is enabled. When in the failed state, toggling the Touch Controls or Status Light settings does nothing. When the unit is working properly, those settings take effect immediately. The device has been at 50%+ battery charge. A full reset (which requires using the play/pause button) after the first occurrence did not fix the problem - it cleared on its own overnight while connected to a USB charger. I left it on the wireless charger overnight during the second occurrence, it was still unresponsive the next day. C

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L
3 years ago
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feawefContributor II
posted in Portable speakers
Macbook air 2015 with Mojave OS (10.14.6) cannot detect Sonos Roam via bluetooth

Hi all,My ipad and iphone were able to connect without any issues via blue tooth to my Roam. However, my mac seem not to be able to detect the Roam at all. Any fix for that?Already tried rebooting the system on both Roam and my mac (I got two Roams) and none of these worked. Thanks

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F
3 years ago
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TSIContributor I
asked in Portable speakers
Roam keeps turning itself on.

Just set up the Roam.  Sounds great but a few minutes after I turn it off it comes back on.  Has done this several times.  Any ideas?

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Ken_Griffiths
3 years ago
K
kunsjefContributor I
asked in Portable speakers
Roam not working in Sonos app

We have a lot of Sonos products, and we have been using Sonos since we bought the first gen Play:5 many years ago. We are really fond of Sonos. Recently we bought a Sonos Roam, and this little box is a real challenge.First it would not connect at all. We ran the usual setup, but after the setup the Roam did not appear anywhere and it just didn’t work at all. We tried all the usual things; turning off and on, resetting, adding again, and more. In the end we called customer service, and after a lot of debugging they found out that something had happened when the Roam was updated. It had not been added correctly to our Sonos account or something strange. The CS representative did some magic, and after a new reset, we were able to set up the Roam from the start again. Everything seemed ok.I left the Roam to charge a little bit, and I moved it to the room it was going to be placed. I wanted to play some music, but again the Roam was gone from the Sonos app. I check my Macbook, but nothing t

5792
K
3 years ago
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feawefContributor II
asked in Portable speakers
Can't connect Sonos Roam to the shared wifi

I live in a dorm with a shared wifi requiring me to put in both wifi login name and password.Tried to connect Sonos Roam to the Wifi network (the app only asked to put in a password, no place to put in a wifi login name) and it did not work. Please give an advice.

6151
Airgetlam
3 years ago
T
Tr3v0rContributor I
asked in Portable speakers
Issues pairing Roam to Beam TV audio

I’ve replaced a Play One so I can link TV sound (mainly in kitchen) and have more flexibility (carry to other rooms). I had no trouble with the Play One, holding down Play/Pause would pick up TV sound from beam. If I’ve recently streamed music on Roam, what sometimes happens is when I press Play/Pause the music source is transferred to the Beam and I totally lose a) TV sound and b) control of TV sound. The only way to regain control is to a) turn off music source from all devices and b) turn TV off and on again. This is not acceptable especially because it means I’ve missed important information eg the start of an Australian COVID press conference (most of Australia is currently back in lockdown). 

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G
3 years ago
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SuperupsetContributor I
asked in Portable speakers
roam not tirning off

I got 2 sonos one and love them and then made the mistake of getting sonos roam. Only trouble. Besides it being a very poor travel speaker with a s***** user experience,  that i couldn't connect to my hotel's wifi and then couldn't set on bluetooth. Now I'm back home and it's disconnected from my network,  to reconnect it i need to turn it off but its stuck with the flashing orange light mode. I tried pressing that back button for 12 seconds,  pause and 2 more,  as recommended by another post with the same issue,  but it hasn't worked.. I will likely try to return this because oura been a pain on all levels.  Super disappointed! 

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G
3 years ago
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