Portable speakers

My roam is about 2years old and is not charging and just flashes slow orange light also not responsive or recognized by the app. Also not responsive to pressing the button for any amount of time. Is there any fix?

My Roam wont start, says battery depleted and doesnt charge 

Hi everyone, i just founded closed topic about the same problem. The Orange LED of death.I just discovered two days ago that my Roam no more charging on the wireless charger. Battery was empty so, i just say to myself, what a pity, the wireless charger is no more working. Lets charge the Roam the old way!AND i plugged it. One night, One day. Nothing, just the little Orange light just here to say THERE IS HOPE!And when i wanna turn on, nothing happend. The hope disappeared.so, go to sonos.com and to ask the community! and there i discovered that i’m not the only one, sadly…and nothing can help me to change it, just i want to be in contact with someone from sonos. Will i be heard?

I have recently purchased a Sonos Move but cant add it to my system (pair of Era 300s) it wont work. I keep getting a update software message but this causes the app to freeze and i have to delete and reload the app. I simply cant connect the Move speaker to the app. I have tried contacting Sonos but no help is provided with a 100mins wait to have calls answered. Extremely disappointed in the lack of support by Sonos.

I just purchase the Move 2.I am unable to connect it to my phone via bluetooth.  I have an android phone - samsung galaxy s21. The move 2 does not show up on the list of bluetooth devices when I place it in pairing mode and scan for it on my phone.I was able to successfully add the move 2 to the sonos app.  I have never had any issues with any other bluetooth device on my phone.I even tried to reset the sonos move 2 but still the same issue. Please help thx

It is easy to connect Sonos move to s23 ultra smart phone, however, I am unable to connect Sonos move to Surface Pro 8 tablet. Why is this a problem? 

My Move2 won’t charge. It’s at 0%!But as long as it is on the ring, it will play music. Once I take it off the ring, it won’t play.This seems to suggest that there is something wrong with the battery.

I can’t get my Sonos Move 1 to show blue light… I’ve tried switching if off and on then pressing the Bluetooth button 

Hi there internet and Sonos, If I understand correctly, since the recent firmware and ios app update, I can no longer manage wifi networks and every time I want to use my Roam with a new wireless network, I have to reset the device and perform a new device setup procedure?  And this can only be done on a “consumer” wifi network but not on a hotel or other enterprise/guest networks with client isolation enabled?I really hope I am missing something because who in their right mind would design a MOBILE product with these limitations intentionally?!? And don’t get me started with the disappearance of basic internet radio apps in the sonos app.. I find it unacceptable  that Sonos takes away functionality from a product after the sale - I am not talking about services requiring back-end servers.. Is there a process to return a product and get a full refund? Because this is not the product I bought. Kind regards,Andrej

My Move won’t charge either on the base station or via USB-C. Anyone else having this issue?

I have an original Sonos system with Playbar, Sub Base, Play 3, and three Play 1 Speakers in our home. They are not compatible with the S2 software. I would like to add an outside speaker that is waterproof and thought the Roam 2 might be an option.This speaker would be located at our new boathouse which is 150’ from our main house. I needed to install a WI-FI bridge system (NETGEAR Nighthawk) to my main home W-IFI in order to connect an ADT security system there. Can I add a Roam 2 speaker at the boathouse to play the same music that my existing Sonos system is playing in our main house?What would be the best way to connect/group a Roam 2 speaker to my main house Sonos system- Bluetooth?

The system was not finding my roam/move then I read that I needed to upload the new app version. Did and it continues not able for find my roam speaker. I have gone through all the step by step to connect. After several attempts it connected. BUT it continues to happen again and again. Today the system not only can’t find roam but the selected music will not turn off in an other rooms!!

I bought a new Move 2, unboxed it, plugged in the charging base to a surge protector (known working outlet), placed the Move 2 on the charging base, and couldn’t turn it on. No lights appeared.I contacted Sonos Technical Support. I tried plugging the charging base directly into an electical outlet but still no lights. I then connected my own USB-C to USB-C charging cable directly into the Move 2, using the supplied USB-C power adapter, and voila, a light came on. I was then able to turn the Move 2 on and add it my Sonos System. Sonos is sending me a “new” charging base to replace the out of box failure.At 26% charged (from Sonos App), I moved the Move 2 to where I planned to use and charge it regularly, but plugged into a surge protector. The following morning I checked the Sonos App and the Move 2 was at 9% charged. I unplugged from the surge protector and plugged directly into an electrical outlet. The Sonos App displayed the Move 2 charged at 69%.What crazy p

Just bought a new Sonos Roam. When trying to connect it, the App finds it and starts the connection process. It plays sounds an I reply by pressing the buttons. Then it’s saying adding Roam to your system. After a while it fails and says “something went wrong try again later “In the app it shows “not registered “ but when trying to fix it, the same happens. Tried resetting the Roam to factory settings.My system is A beam - wired connection,2 one SL, a one and a play1 all in WiFi and have been running in this house a year now. it kind of frustrating now. Does anyone have any good ideas. 

Spent some time on chat with a fellow that said he could help me. I cant add this roam to my system. He said their was a problem with my software in the unit itself and would be fixed “soon” . Does that mean they tring to fix mine individually or the system as a whole?

Really upset that I can't get my Move 2 to work with Tidal.I went through the nightmare of creating a new Sonos account in order to get some sound out of the speaker. It now limps along with Spotify but Tidal was what I bought the thing for. Is there another speaker that works?

New roam SL will not connect to existing system

Update on my 1.5 year old Roam that has been determined dead, I've been on several chats with Support, though I've used my Roam maybe 5 times in the 1.5 years, it’s a brick out of warranty, the best they’ll do is a 30% off coupon toward a replacement. Not good enough Sonos, I’ve been a customer since 2008 and things are slipping with the newer devices, by all the accounts posting similar experiences with the Roam, I think it’s a lemon.After talking it over with my wife, we’re not thrilled with the trend, issues with the system as far as connectivity etc, things seem to be on the decline. We won’t be using this coupon offer for another new component, I think we’re done.

good morning, My Ram stopped working, cannot be reset, had the same problem last year, the device was replaced. I'm from Poland and there is no contact in my language, please help

I cannot seem to do the requires update to my sonos roam.The prompt keeps saying the owner needs to log in, pls log out and have owner log in. I am the owner.Moderator edit: combined posts 

Hi,I have old Sonos amp from 2012 and play3 from 2015. I'm about to buy new Sonos move device. Do they work together in same network under same application?Other question. Time to time Play3 losing the connection to network. My Amp is the master (connected to rj45) and no worries of 12 years old device. -Heikki

Researched this issue on SONOS community and after doing everything suggested ROAM still flashing green and saying getting ready to connect to existing system but after 30 minutes still nothing and powers down. After 5 goes something wrong.Reached out to customer support 3 times via SONOS website and always no-one available. SONOS used to be better than BOSE but sadly they have failed customers. Funny thing is they reach out to get more product sales whilst at same time providing no customer support. 

I took my Sonos Roam abroad and I tried to use in bluetooth mode, however the volume was extremely low. It took me some time and online search for answers to realise that the volume limiter is the reason. At home I use my Sonos Roam in my bedroom and set the volume limiter at 40% otherwise it makes listening and changing the volume at low levels difficult. As this setting cannot be altered/switched off in Bluetooth mode and I couldn’t make the Roam to connect to the hotel wifi there was no way of changing back this limiter to 100%. I tried everything even resetting to no avail so my Roam was rendered useless during my month away which was extremely frustrating. I’m wondering if this has been resolved in Roam 2 as it can’t be expected to remember turning the volume limiter off (set back to 100%) while you’re still on the home wifi network every time you take your Roam away. Thanks for any help.  (There are some old topics from 3-4 years ago in this forum but no solution found or offe

I understand you cannot use a stereo pair of Sonos Move/Move 2’s as surrounds, but can you use them as a stereo pair and group them to other Sonos devices? Specifically, I have a patio TV and am running the headphone out on the patio TV to my AVR and Port setup inside. This has allowed me to group my existing Move to the Port and use it outside for the TV. I have been able to almost all but eliminate the delay--it’s good enough. It would be nice to have two for stereo/better sound in this use case. I seem to recall wanting to do this when I first bought the Move at introduction, but something I read had me reconsider. Just can’t recall.  Will this work, or am I missing something?

My son placed the Move on a soft surface and walked away, then we heard a thump a little while later.After this happened, we have the following issues:-Sound quiet and muffled.-No light on top panel, touch buttons unresponsive.I managed to reset the move with no blinking lights to guide me, however upon re-adding to my system it could not be registered due to an app being out of date. However my Android app is up to date.I have a strong suspicion that there’s internal damage or the factory reset would have worked. What are my options from here? Any advice appreciated.