My move 2 quit responding with alexa voice control. I removed it from sonos app and removed move 2 from alexa app. Now the sonos app gets stuck trying to add alexa voice control. It gets stuck during the enable process at the login to alexa portion, then eventually times out with an error
I have the same problem. My other sonos devices (arc, beam) work fine. I’ve torn down my entire sonos install, and I always get the perpetual wheel of death described above by smithde201 when it comes to the move 2. I spent almost 2 hours on the phone with sonos customer support. After many restarts, installing other devices, etc., sonos said it is a reported issue with “android devices”. Sonos could not provide any specics regarding which devices or version of android (after suggesting I waste more time trying another android device). Sonos said they are working on it with no timing for resolution. I asked sonos to post the issue on their support website.
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