Get help with your Sonos Roam, and Sonos Move
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have charged sonos roamapp is picking up Sonos Roam - when I select and apply, am constantly getting the message Unable to connect. Try again later read the instructions of logging out of account, quitting the app, reinstalling the app and logging in againStill the same message of Unable to connect; Try again laterModerator edit: combined posts
I have a roam that I love to bring with me while travelling. However with the new app, I am just unable to find the speaker and connect it to the new network in the airbnb. The help page suggest I should go to the system settings, however that button is either not working, or bringing me to the same page where I can add m speaker to the new network. The option „update network“ will never appear and I am stuck with bluetooth mode on the device to listen to music. this used to be easy.
Hi, Can I use the Sonos mobile app on my iPhone to play/control music from my Mac desktop? I think I used to be able to do this but it seems like the Sonos desktop no longer functions? I can play music on my Sonos using my Mac, but I cannot control it from my phone. Is this possible? Thank you!
When I take my move to to work and play music using Bluetooth it keeps cutting off while playing they’re small but consistent cuts. I already troubleshoot it to the best of my ability but the issue remains. Customer support told me to connect it to WiFi at work but I can’t because there is only the guest WiFi which doesn’t allow the speaker to connect to the app. Does anyone have any suggestions about it or has encounter the same issue
Just bought a brand new Move2 and it’s not connecting to my iPhone.I’ve been following the instructions but it still won’t recognize my device.
The on/off switch button has disappeared. I can see something inside the box of the speaker, but I can’t get hold of it. Anyone have this problem. Is this just shoddy engineering or what? Can I get a new one? Speaker isn’t of much use if you can’t turn it off or on. Right now it’s stuck in the on position.
I want to buy a ROAM and use it with my 6 other speakers, most of them older so I use S1 not S2. (I think all but 1 are compatible with S2 but I use S1 to get that 6th speaker working.) anyway, would like to add the ROAM (as a 7th speaker) but think it can only be used on S2. So I’d have two apps open at same time (huh?) and they’d be playing different music, right? Want 1 more speaker that I can ‘roam’ with while my other 6 are playing. Will this be possible OR will I have to move my 5 speakers over to S2 plus at the Roam to make 6 only?
I use the latest software. My wifi is very strong and steady. Oftewel the SONOS app does not recognise the SONOS Move products ( i have 2 Move products). What is the solution?
I would like to purchase the Move 2. I’ve been told that I cannot downgrade the Move 2 to S1 app. I have a working and fantastic sounding audio setup with no need to update the ZP100 that drive my main audio setups. is this correct ? my current setup is 2 X ZP100 , Play 1 and Beam.
Whenever I try to group my roam room (which has only one speaker) to another room (I have two others: one with a play1 and one with two play5s and a sub), I get an error in the iOS app that it can’t connect. Grouping my other two rooms together works no problem. I can play music on the roam alone so connection to wifi isn’t the issue. I also haven’t been able to get through to Sonos support in a while so if anyone has suggestions for that too, let me know.
I have two Ones stereo paired with a sub mini (room 1) and two stereo paired roams (room 2), all of them grouped in my living room. All working seamless for music listening.Few days ago, I took the roams out to garden (they still hooked to the same wifi AP). Previoulsy I unticked the ones from the group so only roams would delivery music on the backyard area. Couple of minutes later my wife showed up at the garden saying I was driving her crazy with the deep bass inside the house, so I walked back in to realize the sub mini was playing along the roams!That happened only that time, couldnt repeat it again. After tick and untick the (room 1) one time all when back to normal.
Hey guys in the tech team, l bought sonos move 2, in short it does not work.the app does not work.l tried everything...does not work.soon u will be out of work..if this f…… app doesent work soon.1 and half week since l bought it, when u buy something, l want it to work,now get your * together and fix this app so l can use this product.Adam.*Moderator Note: Modified in accordance with the Community Code of Conduct.*
Hi, Two questions. I have a pair of Sonos Move 1 speakers. How do I set both them to play stereo on my iPad or my mac-mini? If I can how, do I achieve this. I have spent hours trying to set them up for stereo, with no successes. And my second question is. Can I have more than one appliance on one speaker. What I want to do is have my iPad and Mac-mini play on Bluetooth on one speaker. I have also spent hours trying to set the iPad and Mac-mini on one of the speakers, with no successes. I have my iPhone on the other speaker.
I have a pair of Sonos Move speakers. I swapped batteries between the good one and the dead one. The good Move works fine with the battery from the dead Move. The dead Move is still dead. What should I do with my dead Move speaker? ~Jay
My Sonos Move 2 was purchased last year and has just stopped responding. It will not charge, no lights will come on. I hold the power button down for 20 seconds and still no response?
Why does my move keep disappearing from the system? I’m not tech savvy so, if anyone has any solutions for me, please keep it simple and in layman’s terms 🫣Thanks
At 100% on the move can hardly hear it at a distance
Is it ok to use 30W Google rapid charger with Roam? Don’t want to ruin the roam (or the charger) or worse.
Roam gone from sonos app. Successful factory reset done and orange light illuminated. Has been charging on sonos provided charger for 24 hrs. and orange light still illuminated, but roam not charged.
I'm trying to turn on my Sonos Voice Assistant with my Roam 2. I use Google assistant is that why I can't use Sonos Voice Assistant when I'm using my Roam 2?
I am using pandora. The Sonos app shows the music playing but no sound from the Move speker. Help
I currently have a Sonos amp powering a two sets of outdoor speakers. Can I also connect a Roam wirelessly with this configuration?
I hope I’m not going over something already discussed and resolved elsewhere but I’m new to this and don’t really know where to start. I have bought a Sonos Roam SL (SRSL) which I want to set up with bluetooth (not wifi in my home) to my iPhone 11. Sonos Roam SL (which I think may be a discontinued product ??) is not on the list of Sonos products when I set up an account so I’ve just selected Sonos Roam. I’m not the most up-to-date tech user but I think I’m not totally useless either, anyhow I think I’ve tried just about everything at least twice but nothing is working. In various places it refers to a blue light on the sonos but I have not seen a blue light - only red, green and white. I’ve also reset the speaker and started again. I have a Sonos system in my home using a Sonos 1 controller, also on the iPhone, and I don’t want to update to the Sonos 2 controller at home (which probably has nothing to do with all this anyhow) because I’m assured it won’t sound any better. For purpose
I have a bluetooth transmitter tied to my stereo amp. it’s an Avantree Oasis long range similar to this one: https://avantree.com/products/oasis-plus-bluetooth-transmitter-for-tv it pairs flawlessly with my Bose headphones and Bose mini speaker. (I use this mostly with my Cocktail Audio music streamer that now houses all my CDs, Casettes, 8-tracks, Reel to Reel, and vinyl!). When i pair with my Move, i get an acknowledgement tone from both devices but then nothing comes out of the Move. Very disappointed in this. I’ve placed the Move and the transmitter within two feet of each other, confirmed it is functioning with my Bose bluetooth devices, etc etc… Move Bluetooth works fine with my iPhone. Might there be some incompatibility between Bluetooth formats between the Move and the transmitter? I’m stumped.
I have a Sonos Roam SL, a Sonos One and a Sonos One SL. I have them all running through the app. I have the Sonos Roam SL bluetooth paired to a record player. I want to then push the audio to the One speakers that I have. Everything is updated software wise. So when I play the record, it plays in my Sonos Roam SL speaker. But when you look at my groups, you will see, it’s actually playing through the Roam, but the app shows it’s not selected, and the two One speakers are selected. However, only the Roam is playing music, and the Ones are not. So when I select the radio dial for the Roam, it cuts off all the music to the Roam and then nothing plays. I have to reset my whole entire system for it to work. I don’t know why this is happening, but it completely makes me want to have nothing to do with this system, toss it all, and go to a different company. Which is sad, as I actually love my speakers, but they do nothing for me half the time I want to to use them. So any advice would be app
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