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ricksong93
Contributor I
July 9, 2024
Question

Sonos move 2 playback cutting off

When I take my move to to work and play music using Bluetooth it keeps cutting off while playing they’re small but consistent cuts. I already troubleshoot it to the best of my ability but the issue remains. Customer support told me to connect it to WiFi at work but I can’t because there is only the guest WiFi which doesn’t allow the speaker to connect to the app. Does anyone have any suggestions about it or has encounter the same issue

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1 reply

AjTrek1
AjTrek1
July 9, 2024

Bluetooth audio cutting out can be due to a few reasons: 

Software in source device and/or Move2 needs updating.

Interference from other devices.

Too much distance between the Move2 and the source device.

Poor penetration through walls etc. Although this is probably not the case in your situation.

 

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