application sonos don't recognize my roam sl

Hi,

I have buy a sonos roam SL this week.

I have well run setup and i had have thé confirmation that thé device is connected to wireless network AT home.

I see it under routeur dhcpd leases and i Can ping it's IP adresse fromage my phone.

Infortunately, Always thé same message fromage your application that no device on this network

I have thé diagnostic number *************.

Could you please check quickly ? I despite to liste sonos sound !

Regards,

Gweltaz

Moderator edit: Diagnostic number recorded and removed

Oups fromage is ont.my words... I would Like write from.

Sorry for that.

Regards

I’m sorry you bought a Roam. But It’s good you have a diagnostic # you will need to call them and give them the number. They won’t respond here.

A suggestion, indicate an issue with Sonos Ace and they will get to your call quicker 😀

Hello,

Sorry when i wrote my message i think that i open a support ticket 😅

Thanks for your answer Bumper

Regards

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