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1 reply

Corry P
Corry P
Sonos Staff
July 11, 2024

Hi @FINAID1973 

Welcome to the Sonos Community!

Sorry to hear of the issues you are having with your Roam.

Please leave Roam to charge for a few hours, just to be sure - it won’t turn on if below a certain level. Do you see the charge light come on, even briefly? If not, please try charging with a different cable and charger, if that’s an option for you.

If none of the above helps, I recommend you leave Roam to charge overnight, and to get in touch with our technical support team if it is still not turning on the next day.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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