Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 691 Topics
  • 4,230 Replies

691 Topics

A
antjessopContributor I
asked in Portable speakers

Sonos Roam WiFi while travelling

Hi,I’m enjoying using the Roam when travelling. Although the Bluetooth feature is convenient, when I finally get to my destination I want to connect the Roam to the wireless network that I set up in my hotel room. Otherwise it needs to be tethered to my phone. Do I have to do a factory reset in order to achieve this? It would be great if there could be a quick way to connect to networks while travelling.

5
Ken_Griffiths
1 year ago
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phbaContributor I
posted in Portable speakers

Sonos Roam impossible to setup and not blocked

I just received my new Sonos Roam Lunar White and I tried 4 times to set it up with my existing setup on Sonos app (S2) but the configuration didn't go throughThe WiFi temporary connection won’t work (error message) I decided to switch off the 5 GHz WiFi (WiFi 6) Tried to turn off Roam with the Power button to reboot it Reboot my iPhone 12 Pro Since then, Roam is kept with a Solid Orange button for 4 seconds, and won't start again with any command (I tried the Factory Reset but no impact) When I plug the Roam to a 10W iPad charger, the Orange lights is on and then goes off.I will call back Sonos Customer Care tomorrow...

5
P
1 year ago
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wilwong829Enthusiast II
asked in Portable speakers

Charging the ROAM

Just wonder if I can use this PD charger to charge the ROAM? Would it be too much for it and negative to the speaker? 

1
James L.
1 year ago
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TomMurrayContributor I
posted in Portable speakers

Sonos Roam won't wireless charge

My Roam charges fine with a cable but when I put it on my charging dock it [edit: The Roam] just shows a red light and won't charge. Charging pad details in image below. Is there a compatibility issue?  

13
J
1 year ago
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sipperContributor I
asked in Portable speakers

Cannot turn Roam on

Hi, my Roam has been working fine for the past few days, but I cannot seem to turn it on anymore. I’m using an Apple 20W USB-C charging brick to charge, but all that seems to happen is when I plug it in, the orange light glows for 10 seconds and then it fades away. Following the reset process doesn’t seem to do anything either. Any ideas as to what my problem might be?

3
S
1 year ago
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ashurley86Contributor I
asked in Portable speakers

Sonos Roam skipping or repeating songs

I'm having this issue, specifically with the Roam (I have other speakers, including the Move that don't seem to be having this problem). Is anyone else having this issue, where the Roam is skipping or repeating songs? 

3
Corry P
1 year ago
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caesar327Prodigy I
asked in Portable speakers

Waking Roam with App?

Anyone else noticing issues sometimes waking the Roam when opening/ using the Sonos App? It is my understanding that opening the app or engaging an already opened Sonos app should wake a sleeping Roam.  I’ve seen this not happen, several times now.  The sleeping Roam continues to show as offline no matter what I do. Including closing and reopening the app.   I know it’s not my wifi, because as soon as I plug the roam into the charger (which wakes it), it will then show up in the app.  Ideas, thoughts? 

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C
1 year ago
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CoachBatchContributor I
posted in Portable speakers

Roam wont stay Paired

When my Roam is paired with another Sonosspeaker the pairing wont stay connected. The Roam continues to stream music, but the connected Sonos One audio goes in and out. 

3
melvimbe
1 year ago
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User135955Avid Contributor I
posted in Portable speakers

disappearing move

Hi, the move shows up on my iPad, which is not on the latest iOS, but not any devices that are on the latest IOS.I see others have had similar problems, but haven’t found a solution anywhere. Does the sonos software need a patch to fix this?

6
Corry P
1 year ago
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mjdscienceContributor I
asked in Portable speakers

Sonos Roam Won't Pair

I have a Pixel 3XL and a new Sonos Roam (among some other Sonos products).  I am unable to bluetooth pair my Pixel with the Roam.  I’ve been able to pair the Roam to my wife’s Pixel 4a, and my son’s android tablet.  I’ve been able to pair another speaker to my Pixel.  I don’t know what the problem is.  I go through the simple steps, and see Sonos Roam (SONOS 3EC8) on the list.  When I attempt to pair, it goes gray for a few seconds and then back to white, like it never happened. Is there a way to solve this? 

3
G
1 year ago
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simplybricContributor I
asked in Portable speakers

Sonos Roam not showing in the System

I installed a new Sonos Roam to my actual system, composed by some Ones, some Symfonisk and a Sonos Boost. After the process the Roam is not showing up in my System, but strangely if I chose the option “Change Network” I have the option to change its network together with the other speakers.My network is composed by a Salt Fiber Box (Swiss Provider) with 2.4Ghz and 5Ghz network, and the boost connected to it.

1
Airgetlam
1 year ago
74tattoo
74tattooContributor I
posted in Portable speakers

Roam not waking

My Roam is not waking up. When i recieved it i set up my Roam and tested it. After a while i tried to start it again and it wouldnt. It just showed as not connected in the App. And nothing i have tried with the Sonos help page helps. And now it dosent appear in app either. Any suggestions?? 🤔🤔

2
Ken_Griffiths
1 year ago
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stewronAvid Contributor III
asked in Portable speakers

Roam charging

I’m a little confused by the Roam charging. If I power it right down (ie not in sleep mode) then connect the charging cable it seems to wake up again with the white light on. Is it normal for it to turn back on when you put it on charge? Surely it would charge quicker if it stayed off?

4
S
1 year ago
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peteydContributor II
asked in Portable speakers

Roam and how to disconnect bluetooth

Hi all Does anyone know how to clear the bluetooth connections from the Roam?  I know I can go to the connections on my mobile phone and disconnect / forget the connection there, but what if I want to clear the list of connections without access to the phone?  This could be because a friend connected to my Roam one evening but now they have gone home.  Also, does anyone know how many connections the Roam can remember?  I’ve tested with two phones connected at the same time, but don’t have more mobile phones to connect to test larger numbers of connections. Thanks

6
James L.
1 year ago
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jds992Contributor I
posted in Portable speakers

Left Roam on wireless charge all night and has flashing orange light and won't turn on

Left the Roam on wireless charge and has flashing orange light constantly (low battery) and won't turn on, it was not in use and had previously charged on this wireless charger no problem. UPDATE:Seems to be charging with cable now, seems like the wireless charger didn’t charge the device despite it working previously, the charger was in spec so no idea why it hasn’t charged by wireless but definitely something I need to look at as wireless charging is important. I used the same plug to charge the device by cable and no problem.

1
Corry P
1 year ago
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DanMetContributor I
posted in Portable speakers

Roam can’t connect to Internet

Hi my brand new Sonos roam is currently connected to my home WiFi which has a perfectly working internet connection but when using Google assistant it says it “can’t connect to the internet right now, check your router” I’ve checked the router, disconnected and reconnected to the network, turned everything off and on again. Still the same issue what do I do?

1
Corry P
1 year ago
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retobContributor I
asked in Portable speakers

Sonos Roam not showing system after setup

I installed a new Sonos Roam, selecting the "new system" option, since my other Sonos speakers are in a different location. My Sonos S2 app on my iPhone recognizes the Roam and I can connect it to the WLAN. At the end of the setup process, I get a message that the setup was successful and also a note that if the Roam doesn't show up immediately in "System", restart the Roam and it will appear in the "System" tab. However, restarting the Roam does nothing, it still does not appear in "System". System is grayed out in the S2 app and not clickable. I have already reset the Roam several times to factory default without any success. I always end up back in the same state.What can I do? 

6
R
1 year ago
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DavePaddonContributor I
asked in Portable speakers

Another "unable to connect to sonos" thread!

I’m absolutely at the end of my teather with this now. Nothing has changed on my system, both Alexa and the spotify app have no issues connecting to my system, yet the sonos app keeps failing to connect.My new roam arrived today, I opened the app and was met with “unable to connect to sonos - fix it”So I followed the instructions, this included moving a load of furniture to get to the plugs to powercycle the speakers. And then powercycling the router.It then connected, found the roam, and said it should be available in 5 minutes…..15 minutes passed, I opened the app and it guess what, “unable to connect to sonos - fix it”!I almost at that point of just returning the roam and swapping everything else out so a different set-up. How come Alexa and Spotify have no issues connecting to my speakers, yet the sonos app keeps failing!

6
D
1 year ago
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IanpTrending Lyricist I
posted in Portable speakers

Sonos Roam Error Code 899

Hi, when attempting to add a Roam via the S2 app, I continually get error 899, and “There was a problem verifying your Sonos app. Try again later” This error code is not covered in any of the support pages, does anyone know what to do?Thanks,Ian

6
Airgetlam
1 year ago
M
MTrowbridgeContributor I
posted in Portable speakers

Sonos Roam Charging Performance

Any one else struggling with their new Roam?Using the new wireless charger and cable and the battery has gone up 7% in 50 mins whilst the system is off. 

1
Corry P
1 year ago
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NicoIasContributor I
asked in Portable speakers

Sonos Roam disconnected

Hello,I received the Roam sound system for 2 days and it no longer responds at all despite the on / off button pressed, the play / pause buttons pressed and not even the possibility of reinitializing. Only a white light is constantly on above the "micro" logo. Has anyone ever had this problem and was able to solve it?thank you !

1
James L.
1 year ago
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tigerfan87Contributor II
asked in Portable speakers

Sonos Move Offline and Won’t Reset

I bought the new Sonos Move speaker right when it came out a few weeks ago and when I got it I set it up with my existing Sonos system but haven’t tried using it since until today. My Sonos app shows that the Move speaker is “offline” so I started troubleshooting the problem with some of the feedback I’ve seen on this forum and Sonos’ website but haven’t had any luck figuring out what is wrong with the speaker. When I took it off the charger I noticed that the light on the top is solid white and it’s like the speaker is completely frozen because it won’t do anything when you press or hold down any buttons. I have tried to factory reset the speaker using the directions found on this forum but the speaker doesn’t do anything at all (but that white light has stayed solid on the top of the speaker) Has anyone had similar issues with the Sonos Move speaker or have any feedback of what I can try next to get it working? I’ve never had an issue like this with any of my other Sonos speakers

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A
1 year ago
A
ACR21Contributor I
asked in Portable speakers

Roam Bluetooth

Excited when Roam arrived but so disappointed now as bought to replace Bose Bluetooth speaker for use when out and Bluetooth setup & connection to iPhone just doesn’t work. No Bluetooth chime, no flashing blue light, nothing. Just red/orange kight on RHS, then flashing white light on left followed by flashing green. Never shows up in Bluetooth devices on iPhone and as I run legacy products  and limited to sonis1 controller, it’s no use to me. Support chat line circular and no help, phone on 30minute wait. Aaarh! Looking to return it.😞

2
A
1 year ago
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david32784Contributor I
asked in Portable speakers

Spotify Android app and Sonos Roam, track info (artist, title, artwork etc) not updating when next song is played.

If I play a playlist in the official Spotify Android app and then cast to my Sonos Roam, whenever it automatically moves on to the next song it won’t update the song title, artist, artwork in the app or notification controls etc… It does update when you change the song manually.It also works as expected in the Sonos app itself.This is using a Samsung Galaxy S7 Edge with Android 8 installed and the official Spotify Android app version 8.6.18.720.

4
Corry P
1 year ago
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DuDContributor I
asked in Portable speakers

Move showing as Offline and won't connect when showing on Spotify

My Move shows as offline in App, however when connected to Airplay will stream without issue until added to my network, then the Move drops out.  I have reset and rejoined the Move several times without any improvement.  A System Diagnostics report has been submitted. The Bluetooth button does not switch between WiFi and Bluetooth :-(  Any help would be appreciated.

3
James L.
1 year ago

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