Get help with your Sonos Roam, and Sonos Move
Recently active
I own two sonos one sl and a Sonos Roam . My sonos one SL are working in stereo, but i cannot find my sonos roam in the app y just Can airplay from spotify but it dosent work or even show up in the app. Someone Can help or have similar experience?
My Sonos Move does not connect despite a reset to factory settings.The product is recognized when going through the installation procedure. But a connection with the sound ping is not successful and gives an error message. After this, you will also have the option to use the PIN code that you can enter to connect. Who knows what will go wrong.sonos service by is not reachable
hello, my sonos roam opens by itself when I close it, I have to leave it constantly plugged in because the battery drops to 0 because of that, I have had this problem since purchasing it (about 1 year), is that what Has anyone this happened to?
Hola, tengo dos sonos roam que adquirí hace poco, pero no se si es posible que se conecten en par stereo sin necesidad de la app sonos, con la app si se conecta y todo perfecto, pero a la hora de salir fuera del rango del WiFi deja de escucharse el par stereo, es posible conectarlas sin estar en WiFi? Moderator edit:Google Translate-Hello, I have two sonos roam that I recently acquired, but I don't know if it is possible for them to connect in a stereo pair without needing the Sonos app, with the app it connects and everything is perfect, but when it comes to going out of the range of the WiFi the stereo pair stops being heard, is it possible to connect them without being on WiFi?
I have had my Sonos move for years. Love it!Well, today I ran into an issue that it is connected to my phone via Bluetooth or through the app and it would not play any sound. The volume is on high on my phone like before and nothing. I believe I have updated the firmware as well and still nothing. Disconnected it and reconnected it. Nothing. I am at a loss. I did submit a diagnostic report and the number is: ***********Moderator edit: diagnostic number recorded and removed
Wedding welcome party on. outside terrace for 90 people. Want to mix move speakers with other speakers for good sound. May all have to be portable - no outside electricity??How do I set this up - Hotel terrace. I do have a hot spot on my phone. What usic source do you recommend?
I have 3 Sonos products and have my own wifi with an Amplifi mesh setup. Worst issue is the iOS app but that’s another story. A find is trying to get their new Roam 2 set up and my son has a Move 2 that we got him. SAME PROBLEM WITH BOTH. Once the devices get properly set up with the wifi, the app still doesn’t find a device e. I had both devices set up immediately to my Amplifi with no problem. That says to be the common issue is XB7 and Xfinity. Can anyone provide similar instances that they were able to solve? Thanks, Tom
Question: Will a pair of Roam 2 speakers work and stereo on the road when I'm traveling where only a Bluetooth connection is available? Documentation says that it requires Wi-Fi. That implies an access point. Connecting through Bluetooth alone, can I use my mobile device only and have the pair of Roam 2 speakers work in stereo? Thx g
I’ve a pair of Move2. I can’t pair Move2 in stereo mode via Sonos App. I was able to join both of Move2 to my network but it only shows one Move2. I wanted to be able to play the same music to those both speakers. Please help!!!!Thanks,Justin
My Roam is intermittently charging using Sonos charging base Not sure what external charging wire to tryany suggestions?
Không kết nối được với điện thoại Moderator Note - Translation by Google:Cannot connect to phone
My sonos roam 2 works perfectly well with alexa and with bluetooth connection but when i ask him to play music via spotify it always says that it is off line. I tried to disconnect, reconnect, cancel alexa service and so on but the problem is always there. What can i do to have it online again?Moderator edit: Changed roam to roam 2, corrected typo
Hello, I have a quesrion/suggestion. Why Sonos Move, dont resume playing after any network glitch? My Sonos Move, stops playing 4 or 5 times a day. It migth be due network constrains.... but way dont auto resume after any issue? Só, my sonos if often stoped, and I need to pressionar play adianta in app.... why? Br
Hi,I have buy a sonos roam SL this week.I have well run setup and i had have thé confirmation that thé device is connected to wireless network AT home. I see it under routeur dhcpd leases and i Can ping it's IP adresse fromage my phone.Infortunately, Always thé same message fromage your application that no device on this networkI have thé diagnostic number *************.Could you please check quickly ? I despite to liste sonos sound ! Regards, Gweltaz Moderator edit: Diagnostic number recorded and removed
I was on the chat yesterday and they told me I could hide the second one but that feature is not available right now but will be coming back. My question is there a way to completely remove from my system?
I have tries to reset my Roam using the 15-25 second on button press and then charging with a USB-C 5V x 3A = 15W charger fir 30 minutes. I have attempted 6 times with no luck resetting. HELP?
Hi, my roam won’t charge. The orange light comes on for a few seconds but then nothing. I have left it charging as I always have but it is dead. I have held the power button for 12/15 seconds but still nothing. Very frustrating!!! Any help would be appreciated 🙏
have charged sonos roamapp is picking up Sonos Roam - when I select and apply, am constantly getting the message Unable to connect. Try again later read the instructions of logging out of account, quitting the app, reinstalling the app and logging in againStill the same message of Unable to connect; Try again laterModerator edit: combined posts
I have a roam that I love to bring with me while travelling. However with the new app, I am just unable to find the speaker and connect it to the new network in the airbnb. The help page suggest I should go to the system settings, however that button is either not working, or bringing me to the same page where I can add m speaker to the new network. The option „update network“ will never appear and I am stuck with bluetooth mode on the device to listen to music. this used to be easy.
Hi, Can I use the Sonos mobile app on my iPhone to play/control music from my Mac desktop? I think I used to be able to do this but it seems like the Sonos desktop no longer functions? I can play music on my Sonos using my Mac, but I cannot control it from my phone. Is this possible? Thank you!
When I take my move to to work and play music using Bluetooth it keeps cutting off while playing they’re small but consistent cuts. I already troubleshoot it to the best of my ability but the issue remains. Customer support told me to connect it to WiFi at work but I can’t because there is only the guest WiFi which doesn’t allow the speaker to connect to the app. Does anyone have any suggestions about it or has encounter the same issue
Just bought a brand new Move2 and it’s not connecting to my iPhone.I’ve been following the instructions but it still won’t recognize my device.
The on/off switch button has disappeared. I can see something inside the box of the speaker, but I can’t get hold of it. Anyone have this problem. Is this just shoddy engineering or what? Can I get a new one? Speaker isn’t of much use if you can’t turn it off or on. Right now it’s stuck in the on position.
I want to buy a ROAM and use it with my 6 other speakers, most of them older so I use S1 not S2. (I think all but 1 are compatible with S2 but I use S1 to get that 6th speaker working.) anyway, would like to add the ROAM (as a 7th speaker) but think it can only be used on S2. So I’d have two apps open at same time (huh?) and they’d be playing different music, right? Want 1 more speaker that I can ‘roam’ with while my other 6 are playing. Will this be possible OR will I have to move my 5 speakers over to S2 plus at the Roam to make 6 only?
I use the latest software. My wifi is very strong and steady. Oftewel the SONOS app does not recognise the SONOS Move products ( i have 2 Move products). What is the solution?
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.