Contributor I

problem with my connection

3 replies
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The girl at support told me the app is not up to date that why I can’t connect my move 2 whit my phone or iPad

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Ken_Griffiths

I wouldn’t just take things on face value. Simply check yourself for any updates. See this support link…

https://support.sonos.com/en-us/article/update-your-sonos-speakers

S

Sergigt84

Lyricist I

Hi,

Couple of days ago I connected my Sonos move 2 , with Sonos one and Sonos era 300. The last two, can connect simultaneously, but I can’t connect the move 2 to the other two speakers at the same time.
What can I do ?

Ken_Griffiths

Hi,

Couple of days ago I connected my Sonos move 2 , with Sonos one and Sonos era 300. The last two, can connect simultaneously, but I can’t connect the move 2 to the other two speakers at the same time.
What can I do ?

Maybe post some screenshots of what you’re seeing. That might help others here to suggest something. My initial thoughts are to perhaps ensure that you’re 2.4Ghz/5Ghz WiFi bands on your Router/WiFi AP’s are sharing network segments and are not isolated.

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